I have been a customer of the Goebel Agency for over 5 years, for both auto and homeowner's…read moreinsurance through Erie. I am a retired life-long employee of State Farm. Chris Goebel and his staff are excellent. They always answer their phone, listen to my questions, and provide full explanations. They go the extra mile when pricing policies from all of the insurers they represent. Chris knows what a policy covers inside and out. I have recommended Chris to family and friends many times; a really professional agency makes all of the difference in the world. Thanks to everyone at the Goebel Agency for recently helping me with a quote for my daughter's car insurance through Progressive. Karen in Montco.

Jeff was fantastic to work with! He never hesitated to explore additional options to find the…read morepolicy that best fit our needs. He's highly responsive, always quick to get back to you, and incredibly patient when answering questions.l

I have my car insurance with Jerry and now I combined that with home insurance. They were so…read morehelpful when I added my son as a new driver. They explained all the discounts and gave us a great rate!

This place us horrible, their customer service is the worst i have seen, i hate to talk about other…read morepeople, but who was my agent, tara, and the other girl sandy or vicki are horrible as well. I have been with state farm for 4 years and it was a mistake to change to this agency. These agents are incompetent. I was driving without being insured because tara doesnt listen or care. She put coverage for another car that i told her was sold. Im still not covered in the right car because the process of switching agents taking for ever. I had spoke to tara who was my agaen about 6 times in 6 month's every time to make sure i was covered in the right car and everytime she would asure me i was, now i found out i had been without insurance on my car since September of last year, me driving without insurance cuz she forgot 6 months ago to change it, and everytime i called to make sure she lied nd didnt even do her job. On top, she doesnt own to her mistake, didnt even apologize for the mistake, instead tells me it was the system who made the mistake when everyone know she didn't do her job after being told 6 times. Pluss turns out she has open 2! Policies under the car i had sold and now its being a pain to transfer my insurance to the right car because they cant find my old policy because of what she did.. i never seen such horrible customer service, they never pick the phone, and always have an excuse as to why they fucked up at their job. If ur gonna work in a job thats to take care of people needs, the least she can do is pay attention and actually be responsible for her clients needs, not clean her hand when she finds out I found i been driving without insurance. I have never seen such incompetence in one office. And the main agent u see in the business card.... he doesnt care what horrible service his agents are giving and how its affecting how people see his agency

I haven't had any issues with this group. When I had to change my renter's insurance, it was an…read moreeasy email to the office and we got everything squared away within a day. I was recently in an accident a few months ago, and in the mess of it had to use other people's phones to reach out to State Farm about the things I lost. John emailed me to clarify the situation, and once he understood that I had been using a different phone number for the time being, he gave me all the appropriate steps to start the claim process for the things I lost (laptop, namely).

Kyle was such an informative and helpful agent. so glad I'm switching. there was nothing wrong with…read moremy past insurance just way more coverage and felt like I was being heard

Micheal was incredibly nice and helpful in giving us a full auto coverage at a great premium. In…read moreaddition to that, he was quick to save us from a stressful situation with Geico Springfield Branch. Thank you, Mike for your care and quick response. Highly recommend.

Tucker helped me out today. Awesome guy to talk to. Very knowledgeable. He beat my my most recent…read moreinsurance policy from Geico by $600! Highly recommend!

I have been a customer of Jim for 20 plus years. He is always there to answer my questions and has…read morethe best rates.

Jim Barlick is a tremendous agent and State Farm is a great insurance company. Jim and his staff…read moreare very knowledgeable as well as very helpful. Great customer service. They respond promptly to your e-mails and/or phone calls. Highly recommend Jim and his staff for all your insurance needs.

I have been with these guys for a few years and it was great while Mike and team was there a few…read moreyears back. Since last year whenever my renewal is due these guys do nothing but say this is what it is. This year round my insurance of just home alone was bumped up by $200+ and after 3-4 calls and being told that someone will look into it and call back, no calls after probably 2 weeks. This was the last straw. They have lost my faith and my business. Cannot deal with a zombie company anymore.

These people make sure you have the insurance you need. My Cadillac converter was just recently…read morestolen from my vehicle at a Children's Hospital after a week in Nicu I come out. And on the last day there my Cadillac converter is stolen. But I'm covered thank you

Legit the best insurance experience ever! Jim stayed an hour and a half after the office closed…read morejust to help me understand the options better and transfer my state to state policy. He answered all of my questions. There were a lot. Haha Tina, Kevin, and Tom are all so inviting and pleasant. You can tell they run the office like a family. Jim's license plate says "KHAKIS". I mean c'mon! I'm going to go there just to hang out with them because they are so fun! Also, they sent me a hand written thank you card in the mail a few days later.

Tom was wonderful and pleasant and super helpful! I was able to get a new car insurance policy and…read moresave money by switching as well! HIGHLY recommend Tom and the team to help with anything they have to offer!

I received a letter from State Farm about their auto and renters insurance and I got both through…read morethem. For exact same coverage I had this will save us $37 a month. it was well worth the phone call I spoke to Domenic an agent for Kelly Paster Agency and he was great. He handled everything with professionalism and knew what he was talking about. I strongly recommend you call and I'm sure you'll be happy you did

if there's a policy change it's up to the costumer to ensure dates, cancellations, etc are…read moreconfirmed because they could still be charged even a month after the policy change. Heed my warning customers that this specific location will sell you different types of insurance but will not volunteer answers, and if you need to make a change to your policy make sure you have a whole month to confirm the change or you'll get charged. Also follow up with calls costumers because I did and they still screwed me over! Thank you.