The owner changed her previous snotty response to my bad review…read more She suggested I had never been to an upscale salon. I have been to many, and it's the upscale way they treat their customers, what keeps them coming back. Not looking down on them. It's not a question of what we can afford, it's about what will we pay ? Why would anyone pay for an extra service they don't want? This is her opinion of us, keep that in mind.

I followed my favorite stylist Aaron (which is totally amazing). They keep canceling appointments…read moreand leaving last minute messages. I literally moved my schedule & went with another stylist to accommodate their schedule this last time, showed up and said sorry I'm not able to do this. Who schedules without checking if the stylist is capable?!? **edit** They did call 30minutes after the fact and my honest reviews with a miracle cancellation and how THEY are trying to be accommodating!! FYI if they try to spin it.

This was my first facial, so I don't have much to compare it to, but from my experience as a…read moreminority, I can't recommend it. Throughout the appointment, I felt like more of a burden than a valued customer. A white woman came in after me, and her demeanor instantly shifted--she became bright and bubbly, which was in stark contrast to how she treated me. The service was on the expensive side, and she asked for a tip afterward, which felt a bit pushy. There was also a robotic attempt to upsell products after the session, which added to the uncomfortable experience. If you fit the typical customer profile, you might have a better time, but I walked away feeling disappointed and taken advantage of.

For Kentucky this may be the standard. But not on the northeast. I tried to give them the benefit…read moreof the doubt because it stated that they had just moved to that location in February. But at the end of the day if you say you open for business than be open for business. The massage room was not dark, the outlets were not covered, and there was no place to put your things! If you're a spa be a spa where is the locker room where is the changing room. They have a lot of room to grow with Spa etiquette. There was no spawater, there was no warm and welcoming Clerk it was just overall unpleasant. Then at the end she pulled out 5 items that she suggested I get for my skin without even running down the reason why. If I were local I would travel to Louisville! Oh and I forgot about my wax I'll say this I had to go home and do work to further shape and clean!

I've heard about this place & seen pictures of lash lift and tint before. This time I decided to…read moretake the plunge, Airbrush & Glow Beauty Bar just moved to a bigger location & I was able to attend the reopening event. That is wear I met Megan & other staff & scheduled my appointment. Their system sent reminders & confirmations before my appointment. Day of appointment, arrived & Megan (owner) greeted me & got me checked in & signing all the necessary paperwork work. Then walked into the room & got comfortable on the table. As Megan is prepping she is explaining everything to me, asking if I'm comfortable & advising of the possible discomforts of the process. She did this throughout the process, which made me feel at ease. The process takes about 45 minutes or so, it was about an hour total from arrival to departure. Megan was amazing & friendly. I didn't feel to much discomfort & loved that she did before & after pictures. We talked an about some of the after care during the process but she did go over it again & provided a care kit for me as well. The results were amazing & they are still looking great. I will be returning them to get more services done.

Had regular foot overhaul. They provide excellent personalized treatment in a relaxed environment…read more Feels like you are walking on air when you leave. They have a loyalty program providing some price break which is always welcomed.

I have had my eyebrows waxed in this salon twice with less than thrilling results. They have an…read moreacutal side of the store named "The Brow Place" so I expected it to be a place where they paid special attention to the brow. Unfortunately both times I was offered a "clean up" and recieved the basic Walmart style wax job. I have very light colored eyebrows which are difficult to see and most places have to spend more time to get them right. I also have one eyebrow that is thicker than the other so other places have plucked a few here and there to even them out. I realize this makes me a more difficult wax and therefore I try not to go to Walmart and I spend a little extra at specialty stores. The first time I got a wax they did a clean up job but did nothing above and beyond. My eyebrows weren't bad but they weren't even and considering I drive over 25 miles to get there I wasn't thrilled. I decided to go back almost a year later and this time my clean up has left me with one eyebrow much shorter than the other. I litterally had to go home and pluck a large portion of my other eyebrow just to make it look similar to the other. All in all she waxed a large area in between my brows and took way to much off one side. I was never offered a mirror and was in and out in 5 minutes. I take partial blame for not complaining both times but the second time around there was no point once the hair was gone. I wont be going back and dont recommend the salon unless you have easy eyebrows that only need a "clean up."

This was the worst experience I've ever had I paid 90$ to have my lashes done. After my service I…read moreexplained to her this was not what I was looking for I want a natural lash she gave me caterpillars absolutely awful to I asked her to remove them it was the most painful thing I ever experienced then she refused me a refund and offered me a 40$ gift card like I would ever want to come back this place I was paid to get assaulted. She ripped half of my natural beautiful lashes. When I got back home my hair was covered in glue and left over lashes she removed and you can see all my mat lashes ripped out with them worst experience EVER NEVER COME HERE THEY HAVE TERRIBLE CUSTOMER SERVICE if I could give them 0 stars I would!

this women ruined my lashes she told me to soak in water before removing me and my boyfriend soaked…read morethem for hours and my eyelashes were still coming out by the roots! i was crying and literally having a panic attack out of all the times i've had extensions, clusters, etc i've never had this happen. i'm devastated

I had a great experience here. I made an appointment for a massage kind of last minute, and was…read morehappy they could squeeze me in. The massage was wonderful, and the spa itself provided a lovely and relaxing atmosphere. I can't wait to come back for another massage, or even a pedicure. They also have services for men, so I'll be dragging my husband with me for that pedicure! Would definitely recommend.

They were able to get me in last minute for a massage. The staff at the front desk were so…read morewelcoming and friendly. The massage was wonderful. I highly recommend!