The owner changed her previous snotty response to my bad review. She suggested I had never been to an upscale salon. I have been to many, and it's the upscale way they treat their customers, what keeps them coming back. Not looking down on them. It's not a question of what we can afford, it's about what will we pay ? Why would anyone pay for an extra service they don't want? This is her opinion of us, keep that in mind. read more

I followed my favorite stylist Aaron (which is totally amazing). They keep canceling appointments and leaving last minute messages. I literally moved my schedule & went with another stylist to accommodate their schedule this last time, showed up and said sorry I'm not able to do this. Who schedules without checking if the stylist is capable?!? **edit** They did call 30minutes after the fact and my honest reviews with a miracle cancellation and how THEY are trying to be accommodating!! FYI if they try to spin it. read more

Ntouch salon spa - Second cancellation. Not a stylist on medical issue but booked with someone who can't perform service. Called end of business day. - Day Spas Near Me - Elizabethtown, Kentucky

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The salon is professional and relaxing. I always enjoy unwinding in the back before my massage. Casey is an extremely knowledgeable massage therapist who helps me manage muscle knots and joint pain. She listens and evaluates my concerns each session. I highly recommend. read more

Do not go here!!!! I am heartbroken. I have tried to make a good customer for N- touch. However, after the first time I went there not only was my hair treated horribly. I left there after six hours of bleach and toner on my hair. Chunks of my hair were pulled out as they were brushing my hair as it had bleach and toner in it in the bowl I snapped a picture of it. I assumed the stylist didn't knowing what she was doing. My hair was bleached twice toned twice because of banding. I didn't realize how much hair I've lost until I got home. There was breakage in the front and more throughout the hair. I contacted the owner. We came to the agreement. I would get two treatments done and be set up with a different stylist for my next bleach touchup. I agreed. I returned for the two treatments. I then returned for my second touch up bleach appointment. The old stylist and the manager, not the owner, the manager we're working my second time appointment. However, they were instructing my stylist how to bleach my hair. She listened and this is how my hair turned out! After being verbally abuse by the manager, I requested I talk to the owner the owner then asked me "why did I even return if I wasn't happy the first time?" I told her she made me feel comfortable and confident this wouldn't happen again. Throughout our conversation, she was very combative, and more like pointing the finger at me like I'm in the wrong. She asked me to be set up with a another stylist that had previously done one of the two treatments. The atmosphere was terrible Just about every time I went . Their music selection was not very fitting for a classy salon more like for a bar or club. I was stressed. I kept asking myself why am I paying all this money?It was like walking into the beauty school rather than a higher class salon any times I have visited. I watched stylist that have been there longer may have a better degree, put down and shame other girls they have watching them . I left there, shaking, crying with no answers of what to do next! After I was spoken to the way, I was from the manager and then the owner I have no words. I am in total shock of how my hair turned out! I don't normally leave reviews, but they have left me no choice. my hair is banded white at the roots spotted all around my head. It is terrible. Please pop Facebook page. Please pop Google. I have posted You have to see what I'm talking about. read more

I got a haircut from Aaron, which was fantastic. He is so talented. Very glad I was able to find someone with such talent. Can't wait to get another cut in November. read more

I went here to get my eyebrows and lip waxed and was very impressed! I booked online not knowing what to expect but was pleasantly surprised! It's a beautiful and calming environment that allows you to really relax and enjoy the experience. The decor was chic and the technician, Abby, was amazing. She was very professional, kind, and good at her job. I will be coming back for all my beauty needs! As for the shop itself, I cannot sing enough praises for the environment. It was like a meditation studio, yoga studio, and salon all in one. It felt luxury salon, but at an affordable price. Phenomenal. read more

The only spa in Elizabethtown that I go to! I've been consistently receiving massages from Ntouch for a couple years now & I always leave feeling relaxed and pampered. I recently started including facials on my massage appointments as well which has been equally as relaxing! Ntouch is the only spa I've been to in town that actually feels like a spa- from the foot soak while you wait to the robes/slippers they provide during your service. Highly recommend. read more

Ok, I'm back and beyond thrilled!! I was an NTouch client for a long time when my stylist left, so I followed her. After a year or so, not happy, went to another recommended stylist at another salon. Ugh, color fading quickly, dry hair, no life in my hair, so I called NTouch and was willing to beg to get back in as a client at NTouch!! They were able to get me in with Aaron, and as with any NTouch stylist, totally satisfied!! It's a combination of Aveda's own training for their stylists and the Aveda products, the outcome is amazing! I'm 70+ with thinning and graying hair....and it's like a miracle, my hair looks like I have double the amount of hair I have. Aaron recommended some slight framing and slight layering and it has made my home styling sooo easy!! Also, I used to have to wash my hair every other day for any life and as my husband said it was still flat to my head. Also, my hair color is not fading as quick as it has in the past. If you are having problems, don't hesitate trying NTouch! It's all about the total experience, properly trained stylist, great color product followed up with same great quality of shampoo and styling products! And if you decide to go to NTouch, don't forget their Aveda Pure Abundance Style Prep!! And I can't forget to mention how sweet and helpful all of the front end customer service employees are! The whole experience is relaxing!! Thanks NTouch, Aaron and Aveda for getting me back in!!! You've brought my hair back to life!! and ((HUGS)) read more

If you need a cut, color or just a day to be pampered NTouch is the place go. This place is a full service salon and spa. Thanks for the cut Ashley. Great job. read more

Ntouch salon spa - Ashley doing a color - Day Spas Near Me - Elizabethtown, Kentucky

Can I just say if you want a relaxing, calming, soothing experience you need to book with Cora at Ntouch. Her expertise in hair color and Aveda products is exceptional. She is super friendly and professional. read more

Enjoyed going. Ashley was my esthetician for waxing. Stopped going because I prefer laser. Laser is the way to go, wish I did it sooner.

I received excellent care both times I went. They couldn't have done any better. I got an hour massage and a facial.

Their "consultation" appointment is comical. This is a mediocre salon, if even that. I am also unimpressed with their services. Is a perfect example why you should not go to a small town salon. read more

I just had the most amazing experience here! I've been staying in Radcliff for a couple months, hunkering down during this pandemic storm, and desperately needed a haircut. I even told myself I would go to Louisville to find a great salon if I had to, but a quick yelp search led me straight to NTouch and I literally couldn't be happier. I knew I found the right place before I stepped in when I called to make an appointment and was greeted with an insanely kind and friendly voice. When I arrived, they did temperature checks, had me wipe down my phone etc with a sani wipe, and wash my hands. With everyone in masks too, I felt so confident that they were taking these precautions for us all to be safe. Every single person in the salon was happy, friendly, and such a joy to be around. Brooke did the Great Cut for me cutting my hair from my lower back up to my shoulders. She gave me her honest input with her personal expertise which is something so rare to find and massively appreciated. She was super sweet and engaged in just the right amount of conversation, letting me enjoy some chit chat as well as some time to relax myself. In addition to a great stylist, the inclusion a shoulder rub, scalp massage, and hand massage with a hair wash was such a win. The price for all of this also couldn't be any better. I hardly write reviews but I felt like I had to for this one. Brooke is fantastic, and so is this salon! If I lived in the area this would be my regular spot. read more

I have been scheduling appointments for facials or massages for almost a year. I have found that the facility is neat and clean and the registration/welcome staff friendly and competent, My massage therapist Monica is caring and most effective. My aesthetician Ashley is superb. I always look and feel better when my sessions are over. I highly recommend these services for anyone! Thank you for your excellent services. read more

It's too bad I can't give this business a zero star rating. It has taken me a long time to do this but I feel I have to warn others to keep them from being humiliated like I was. My stylist, whose name I rightfully fail to remember freaked out about my ethnic hair, she nearly had a nervous breakdown! And the worst part is that the black people who work there were no better. I never got an apology for my pain and suffering but I hope they took measures to be more professional and inclusive after this unfortunate incident. read more

I didn't realize this was an Aveda Hair Salon. I called to schedule a hair appointment and the lady that answered the phone was extremely helpful as I was telling her what I preferred in a stylist. Most salons give you the newest stylist with the least experience so that stylist can begin to build their clientele, been there, done that. I was promptly greeted on the day of my appointment and check in was efficient. My stylist Sandy was a breath of fresh hair as she asked me a lot of questions about my hair color, what I wanted, didn't want, what I've had etc...some I wasn't even sure how to answer lol because no stylist had ever asked. She's clearly very knowledgeable about her trade and I booked my next appointment with her before I left that day. I'm so happy to have finally found a local hair salon and not have to drive 2 hours round trip as I have for the last 15 months for a hair appointment in Louisville. They're also happy to give you the color recipe to take with you to your next Aveda Salon and/or call the color into your next salon for you. Being Military THAT is quite helpful! read more

Ntouch salon spa - Day Spas Near Me - Elizabethtown, Kentucky

I found Michelle to be an expert colorist. My hair is coming in gray and I wanted it to be highlighted with platinum to lift my color & maintain a natural look. She succeeded beyond my expectation. Michelle cut my hair into an attractive bob giving it shape & a look of volume which it lacks. The atmosphere is relaxing and I was treated to a complimentary neck, shoulder and hand massage. Oh yes, did I mention aromatherapy?! This salon is classy. It reminds me of the salons in Europe. Before leaving Michelle gave me written advise on hair treatment and what products best suit my hair. Will I return???? Do I recommend this salon? Absolutely!!! read more

Unreliable scheduling. Was not made to feel welcome. Appointment was implied but not honored.

The work they do may be great, but I wouldn't know. I called to schedule an appointment and was told to come in for a consult and that I could just walk in. I came in (30 min drive) and was told that wasn't true. They had a consult open in an hour, so I went out for dinner and came back, not a big deal. I was scheduled for an appointment to get my hair done about 2 weeks from then. A couple days before my appt they called me to tell me the stylist I was scheduled with won't be there so they moved me to a different one that was available on the same day. I show up to my appointment and get informed that she's not there and they "should have called that morning." I hate my time wasted like this. Unacceptable, and I will be looking for a different salon. read more

DO NOT GO FOR A HAIR DYE. Terrible over-dyeing on neck and face. Extremely unprofessional and all they said was, "Sorry. Normally after the dye is in, we clean up the edges and apply a barrier cream. I'm not sure why she didn't do that." I asked them how they planned to earn our return business and all they offered was for us to come back and shampoo again which would compromise the dye job. As for the spa side, my massage was nice and the waiting area was pretty comfortable. It sucks because now we'll have to go to Louisville for professional service. I expected more from an Aveda salon. read more

I truly enjoyed my 30 min facial! I wish I would have gone to this place sooner, I leave in two days to go back to MS. If I would have known about this place I would have gotten a facial every week! read more

I love this Spa! You're greeted upon entry, the women there are all very nice and accommodating. I have only had one type of service here (facials). I'm sure their other services are top notch as well but I can only speak to what I've experienced and the facials are awesome. They also have a new membership program! I believe it's like $65 or so per month if you're someone who frequents the spa it's a great deal. read more

Where do I beginning with this amazing place?? Ntouch is a little bit of a high end resort spa dropped into the small town of Elizabethtown. The building gives not much hint of the absolutely serene and calming spa that is inside. The decor is full of calming blues with natural wood and stone accents. The air is filled with the wonderful aromas that are the signature of all Aveda Salons. The staff is friendly and extremely attentive. I have been using this Salon/spa since it first opened, years ago. And every time I am there, I am quickly greeted and always asked if I would like some tea or water. The stylists in the Salon are top-notch and are always going to educational events to keep them on the cutting edge. I would personally recommend Jessie, but all of the stylists are fantastic! The Spa side of NTouch is just as amazing. Laura Boozer is the owner and she herself is a well-respected massage therapist at the top of her field. Especially for athletes, Laura is a wealth of knowledge and expertise. I cannot express enough that you should give NTouch a visit for any and all of your beauty and relaxation needs! read more

What a great place. My girls all had their hair cut, which turned out amazing. I got a massage which was fantastic. Professional, clean, and classy! read more

This place was exceptional! Everyone from the front desk staff to my stylist were wonderful. You are offered water or tea while you wait or fill out your form (if you're new to the salon). Every cut includes a hot towel wrapped around your head AND hand massage while you wait for your conditioner to set in! I loved that. My stylist, Hannah, was friendly and polite and honest about her thoughts on the top of style I should go for... I told her what I didn't like and where I think I might want to go with the cut and she offered up several suggestions. I chose one and she delivered perfectly. I wanted her to do my highlights as well but unfortunately she didn't have any availability during the time I will be here in the area. Another perk to this salon is that everything is very fairly priced! read more

This is now a part of my monthly self-care regimen!!! This spa is amazing. The outside of the building does no justice for the way it looks in the inside. The inside is beautiful and has a relaxing feel to it. I highly recommend this place!!! read more

I made an appointment with this salon because I had an important job interview and wanted to look good but not pay too much. The staff at NTouch were very nice and helped me feel at home. They gave me a questionnaire to fill out while I waited along with a glass of water My stylist was Taylor and she was so sweet and nice. Before my hair got washed I got a shoulder and neck massage and a hand massage while my conditioner was setting in. I highly recommend this place! read more

I absolutely loved my service...stylist Aaron Tinker has blessed hands...my hair cut was perfection...and don't get me started on the neck massage...hand massage and oh gosh that shampoo. A great salon for relaxing I had to rebook. read more

I have been a client at Ntouch for a few years now. I used to enjoy nail service here and occasional haircuts when I couldn't get in at Purple Rose. I recently made an appointment for my 7 year old daughter to get her haircut, she was very excited and we rushed to make it on time with my 8 week old son. AFTER arrival I was told my 8 week old sleeping baby in a wrap was not allowed on the floor and my 7 YEAR OLD daughter who is already very shy would have to go back alone to a male( not that that matters but she is already timid). I understand if the baby was screaming or a toddler was running around, but an 8 week old sleeping baby in a wrap??!! You just lost a customer read more

Quite surprised when I arrived and walked through the doors! A true Aveda salon. Great selection of product. The ambience is true to Aveda upscale tradition. The front desk representative who checked me in was gracious and shared some new services to be offered soon. This was an experience not just an appointment. My experience started off being escorted to the back, where there was low lighting, calm painted walls, cucumber water w/ 3 options of self serving snacks. Rooms to change into a nice robe, lockers to place my items and upon leaving the changing rooms, sitting in a male / female lounge, massage therapist preparing a warm water foot wash before being escorted to the massage room. My massage therapist Clint was wonderful. Very professional with perfect pressure throughout the hour. A fabulous experience. I recently moved here from D.C and lived above an Aveda spa... which I loved! Ntouch Salon and Spa so far has exceeded my expectations in the massage, ambiance and decor department. So I am very grateful that Clint was available for a same day appointment. I totally recommend this place! I will definitely be returning. read more

I had a great first experience here and would recommend to anyone! The salon was very neat and organized and had a pleasant atmosphere. I'll definitely be returning for my next cut. Overall best salon in town. read more

Customer service from the manager, Chris was horrible. He was rude and unaccommodating. They over charged us and then wouldn't refund my credit card. They tried to give a certificate but refused to credit my card. Finally, after much back and forth he said he'd send a check if I promised not to ever go back to their establishment. Not a problem. Very disappointing read more

Excellent visit today. Cheyenne was my therepist and she was proficient and professional. 100% satisfied with the service I received today. read more

Nice salon. I was not expecting to receive the level of service that I received! Make sure you arrive early, otherwise you will totally miss out on the chance to unwind in a really nice robe while soaking ur feet in an ultra warm foot bath & drinking tea or infused water prior to the most ultimate massage. This salon has so much to offer, I can't wait to experience the rest of Ntouch services. read more

Just had the best pedicure ever. Ask for Taylor. I have had a couple massages here also. Love the atmosphere. So peaceful. Always stop here when I come to town. read more

I was having an extremely stressful day at work and needed a break. So on my way home from work I called to book anything they had openings for. Lol They got me in for a half an hour facial and let me just say I left in much better shape than when I came in. The employee listened to my needs and provided a soothing facial to help me relax. I was given the opportunity to pick a scent for the facial and given some excellent direction on how to maintain my skin. I am scheduled for an hour next week and can't wait! read more

Sherry always gives me the best hair color, so patient and listens to all my thoughts. I just love Ntouch for so many reasons. I would recommend this place to everyone. Aveda ritiuals are to die for. The stylist go above and beyond. I love the smell the moment I walk in. read more

Great place and a very nice facility. People that work there all are very nice. They offer off-peak rates and support local athletes with discounted rates as well. Have received both haircuts and massages here and have never been disappointed. I'm a fan. Recommended. read more

I visited this place for a massage and had a good experience. Since that went well, I decided to make an appointment to get a haircut. I've been looking for a new place since we moved to Hardin county. However, when I went in for my appointment today I was told that my appointment had been canceled. On Thursday, I received a call confirming my appointment, but never got a call notifying me of the cancellation. The employee who was checking me in was not very helpful and was rude. I was very disappointed in the customer service. I will not be returning and will drive the 45 minutes to visit my stylist in Louisville because I know I will not have this kind of issue. read more