My family is not the type to publicly complain because the care and well-being of our elderly parent is our highest priority. However, I am deeply disappointed with the level of care and service my 88-year-old mother, who suffers from dementia, has received at Christian Northeast Hospital. I want to preface this by saying that when an ambulance is called, they have consistently insisted on taking my mother to Christian Northeast Hospital. Each time, my brother has agreed out of immediate concern to get our mother stabilized as quickly as possible. During her first stay on the 8th floor, my mother fell and injured her hand, hitting the same area where she previously had brain surgery. I was shocked when the charge nurse stated that "she should have known not to get out of bed." For someone living with dementia, that response was both concerning and heartbreaking. Then, on May 11th, my mother was readmitted to Christian Northeast Hospital. The first room she was placed in had a roach, and later that same week, on Friday morning, a bed bug was reportedly found on her bed. My adult son was informed that he could not stay overnight with my mother. Because of serious safety concerns, I immediately called and spoke with Nurse Christina on the 10th floor, explaining that not having someone remain overnight with my mother, who suffers from dementia, was simply not an option. During our conversation, I was told there was concern that my son may have brought the bed bug into the hospital. I responded, "My adult son, who is an attorney--you have to be kidding." Nurse Christina then stated she would contact her supervisor, and thankfully, after further discussion, my son was permitted to stay overnight with my mother. For dementia patients, familiar support, consistency, and supervision are critical. Mind you, earlier that same week, my mother's room had already been changed because a roach had been found in it. Then, on Monday, May 18th, I received a call stating that my mother would be discharged that day. I informed the doctor that I was out of town, and he stated that the social worker, Michelle, would contact me. When Michelle called, she informed me that transportation had already been arranged for my mother to be taken home at 3:30 PM. I explained that I had spoken with the doctor earlier and informed him that I was not home. Michelle stated that Dr. Quasar had given permission to discharge my mother. When I attempted to express my concerns to Michelle, she hung up on me. When I called her back, my call went to voicemail. I then contacted the main hospital to file a formal complaint and was told I would need to speak with the charge nurse. I also attempted to contact Dr. Quasar again but was told he was not on that floor and that there was no way to reach him. As a family, we entrust healthcare facilities with the safety, dignity, and proper care of our loved ones--especially elderly family members who are vulnerable and unable to fully advocate for themselves. This experience has been deeply upsetting, disappointing, and frustrating. One of the greatest concerns in North County is the lack of competent and accessible healthcare resources during times of emergency. It is heartbreaking that many families feel they must drive 45 minutes away to receive quality healthcare for their loved ones. Our community deserves compassionate care, better communication, accountability, and a more effective system for addressing patient and family concerns. We can and must do better for our seniors and vulnerable loved ones. read more

Open heart surgery, everything went well. All of my interactions with staff were positive to say the least. Thanķs.

Will never go to the ER here again. We were sent by the wound center to be seen and admitted for a surgery the next day because of the seriousness of the wound. We arrived at 4 pm and sat for 5 hours, we are elderly folks, and when we ask, how long it would be, we were told by the staff there was 5 ahead of us and that they would be seeing patients that were needing care more than my wife. My wife was in a wheelchair and was in pain, yet we watched many come through the door that seemed to be doing quite well and be taken immediately back to the ER. After 5 hours I told them to remove the IV or I would do it my self. Some of the staff were caring and did not understand the problems we were having. Obviously, its has to be management ! Such a sorry excuse for an emergency room. read more

Everytime I go there I'm always waiting 4 hours to get my name called back, got there at 12:27 and haven't been seen or checked on I was told it was 2 ppl ahead of me and still was waiting for 2 more hours bad staff, bad manger. read more

Christian northwest emergency room Theyre so unprofessional they dont follow protocol, My family had a bad experience with them theyre rude. They dont care about patients slow as hell just terrible. I wouldnt reccommend a Dead Dog to go here. read more

We have been seeing our doctor at the medical center for about 9 or 10 years. She is compassionate, always helpful, and efficient. We never have to wait too long in the waiting room. The office staff is also helpful. We are grateful for such a quality healthcare team so close to home. read more

Christian Hospital - Examination room - Hospitals Near Me - Saint Louis, Missouri

The people at the front, Eloise and another person, possibly Karen - cannot remember her name because she wasn't the primary person who answered the calls or messages, - rarely passed on messages to Dr. Parouch. They treated every patient as though they were insane and I've personally had conversations with Dr. Parouch where he had no idea I had tried to contact him. I understand the need for gate-keepers and filters to keep unnecessary messages from some patients to him from disturbing his work with an unreasonably high caseload, but the front desk workers are entirely ineffective and probably lazy and will not alert him to any sudden extreme responses to medication changes; and as a psychiatry provider, that looks like an institution I would personally never believe I could safely be a part of. I have worked in healthcare directly with patients for 7 years and I would never treat them with the disregard I have been treated with. I want to make it clear that I have loved working with Dr. Parouch for over 5 years, but the front desk has guarded me from having any real communication with him for years and I left and went to a private provider only for this reason. Replace the front desk workers, please. They are the problem. Thank you for reading. read more

ER SUCKS! the actual floor part of the hospital is ok. the people in the er are some of the rudest i have met. i know they see patients all day long, but that's the job you signed up for. it's no reason you need to catch an attitude when a patient calls for you after they haven't been seen/treated for 2 hours. i am having a hard time understanding why my wife is crying in pain, and you are just having a jolly good time sitting down at the center desk. my wife asked to speak to the doctor and charge nurse after no treatment for 2 hours. the nurse said the doctor is doing his jobs helping patients. okay? she's a patient? so we wait about an hour, and ask again. the nurse says they're still busy doing they're job and not to press the call light again. about another 30 minutes goes by, and i press it. the nurse comes in fuming with an attitude ready to go off on my wife. i stop her and say yes i rang it. i need to know the treatment plan for her, because we have been here for 4+ hours and not been treated at all. she's bawling her eyes out in agonizing pain and y'all are just laughing. she didn't have much to say, and came back in the room with some medicine. i feel bad for patients who can't speak up/don't have anyone to do so for themself. the nurses in the er enjoy labeling and mistreating people. times that we have been admitted, the floor staff are typically great. there are a few that aren't so great. read more

Had a procedure for breast cancer. Everyone was super. Friendly, knowledgeable and caring. Couldn't have asked for a better experience considering everything. Both surgeons were exceptional. read more

I am giving them 1 star because zero isn't a choice. Horrible doctors, misdiagnosis. Doctor said I had overdosed on my medication that I have been taking without issue for over 7 years when I was actually having a reaction to a new medication that I was just started on. Because of this, I can't get my meds and am currently am in severe pain. i had been in the hospital for the previous week because of severe abdominal pain. My admitting MD said I was just obese and needed to drink more water. I wear a size 2 and extra small clothes. And I really think that it says a lot when every nurse I encountered told me that I needed to find a new doctor as soon as possible because Dr. Tribune Brown in their words, an idiot. I have found a new PCP and I will never return to Christian. read more

Christian Hospital Surgery Center is great. I had a rotator tear right shoulder cuff surgery. All staff on board was awesome and kind and compassionate to all of my needs. At 5:30a I had to report for registration and registration clerk was very professional and helpful. Next came Lori N. Rn bsn. She was very friendly welcoming and compassionate. She made me feel very at ease considering I was very nervous and scared. My anesthesiologist Dr Vought was very hands on and showed me compassion as well . He cracked a couple of jokes to make me more comfortable and it really did work . I really appreciated him for doing that. My surgeon Charles Grimshaw was great. He came in put me at ease and made me feel like I was in safe hands. That meant a lot. Surgery was great. Coming from recovery nurse Robin was great and did not rush my recovery time. She understood the assignment greatly and took the time to help me feel better before she released me. I am very appreciative of all staff on deck that made my surgery a success. May god bless you all for what you do. Kudos !!! read more

I have severe asthma and I was in this hospital from 6 am until 9:45 pm. It took me hours to be seen and then when I got to the back it took me a while to be seen while having an asthma attack. some of the nurses are nice but when it hit around 6:30 and the shift changed, all of them were rude. my asthma started to flare back up so I hit the button for nurse assistance and the lady who answered said ok, no nurse ever came(mind you I can't breathe). I hit the button a second time she said ok, no nurse. I hit it for the third time maybe 5 mins later she answered and said "what do you need" with a really bad tone I said a nurse she replied "what do you need a nurse for" very disrespectfully and before I could reply she hung up on me so my granny had to go out the room to get a nurse. Mind you I was supposed to get transferred to another hospital around 4( I already been there for 10 hours) 8 hits and they basically keep telling me I'm waiting on a bed to free up so around 9 I left and went to another hospital where I was treated instantly and my breathing improved instantly. now they did try to treat me here but most things weren't working plus them being rude made everything worse and being there for 12+ hours made everything worse. There were incidents happening were people were getting locked up in there. Police allllll through out the building like it was a police station. based off my experience I will NEVER go back. They do NOT care about you there ... your just a paycheck to them. Worse experience I've ever had in my whole life... WHILE I COULDN'T BREATHE. I DO NOT RECOMMEND! read more

The care I received was good. However, if this is a smoke free campus why do so many people sit at the entrance to the hospital and smoke?

Was here with my girlfriend. We got transferred here from our local er. The first night one nurse spent an hour and a half documenting where all of her tattoos were and had her get naked to do that, then later woke me up at 1am yelling at me about having my medication I have to have to live and wanted to take it away. Our day nurse was an absolute godsend. At this hospital it took over 3 hours to get anything for pain while she was having severe abdominal pain. The nurse the second night finally gave her morphine but before he did he send 5 minutes yelling at her that if she was using outside meds then he'd have to use narcan on her and that she "looked like someone who'd use outside drugs." Then we got discharge the second day after finding nothing out. She came in for abdominal pain after eating and would get severe pain after eating while here but they didn't do anything about that except anti nausea and pain killers. They were more worried about blood draws and said they couldn't find anything on their one xray. They don't listen to any of our concerns instead we're headed home after her not being able to eat for 3 days which will make her symptoms worse. We also never knew what they were doing. They came in and said she was going to xray which we didn't know before hand. They mostly just did a ton of bloodwork and never got anything abnormal so they quit looking read more

If I could put zero stars I would. This was my friends story of what happened last night So about a month ago, I ended up being pregnant (again), and when I went to my first doctor's appointment they couldn't see anything but a gestational sac. It stayed that way up until my 3rd ultrasound appointment, which is when I found out I had a blighted ovum (a pregnancy where no embryo forms). I had a D&C scheduled to get the sac removed, but it can be miscarried naturally, which is what ended up happening last night. I started bleeding heavily and passed a large clot, so I called my fiance home from work to take me to the hospital, which was 10mins away from my house. We got there at about 10:15pm, and once we got out of the car I felt lightheaded. By the time I got to the door he was holding my whole body up while we waited for the security guard to finish checking another couple's bags. Once my fiance let go of me to hand the guard my bags, I collapsed on the floor. The front desk people did NOTHING. The guard grabbed me a wheelchair while my fiance helped me up. I was so weak I couldn't even hold my head up. We waited another few minutes In line before someone started to check us in. I got taken to get my blood pressure checked and asked if I had allergies or thoughts of harming myself or others, to which i answered no. I was then told to wait in the waiting room. By this point I had bled thru my fresh pad and underwear, my pants, the back part of my shirt and my thick robe I was wearing, and was now bleeding onto the wheelchair. We had only been there about 10 minutes. After about 20 minutes of waiting, my fiance asked the front desk how long the wait would be because everything was soaked in blood and they said "There's 3 people in front of you, it'll be less than an hour." By this point I felt like I was in labor and I felt the blood gushing out of me every few minutes. We ended up being in the waiting room for almost 2 hours. Once we got to a room, I was given a gown to wear and the nurse said he'd be back with a blanket. After waiting about 20-30mins for him to come back, my fiance asked another nurse for a blanket. I got one in less than 5 minutes. We waited in the room for another 20mins before i pushed the nurse button on the bed remote. I told the person who answered that i needed immediate attention, to which she responded "one moment". No one came for another 30-45mins, which is when me and my fiance finally decided to be more assertive about needing to be seen, as i was sitting in a puddle of blood. My fiance walked up to a group of nurses that were talking and said "my fiance is bleeding a lot and no one is helping." One of the nurses (who was a GODSEND) asked how much I was bleeding and my fiance told them that I was sitting in a puddle of blood, had bled through all of my clothes and that I had collapsed on the way in. She had NO IDEA. Apparently no one told any of the nurses what was happening, or that I had collapsed on the way in and needed immediate attention. She was about as upset as I was and gave me some pads to sit on and wipes to clean up. After she stepped out I passed a clot about the size of my fist, which she came to collect and take to wherever it needed to go. By this point it was about 2am. They gave me an ultrasound around 3am, and determined that if my blood count was ok I would be able to go home. We asked the nurse how long it would be and she said it'd be about an hour or so. Around 4:30am we asked her again to which she said that my blood count was BARELY enough to let me leave but that i was ok to go home and the doctor was finishing up my paperwork. We didn't leave till about 5:15am. I am EXTREMELY upset that I wasn't seen sooner or even helped AT ALL until 4 HOURS after I had arrived. I don't really know what to expect from this besides a warning to everyone that even THINKS about going to Christian Hospital in STL. It took 7 hours and only 30-45mins was people actually helping me. I understand Hospitals are busy and they have other things to do but there is NO REASON it should've taken 4 hours of me bleeding heavily for someone to help. read more

waited 6+ hours to get told my foot was broken. which I already knew. there was 3 people in the waiting room with me. Have had to come here again on 05/02 and a lady asked to be taken to the restroom and was told by a nurse with an orange bob at the desk she would take her. she never did and the lady waited 45 minutes- so she asked again and stated she was gonna have a mess. they continued to tell her to wait and someone was coming. no one came and she had a mess on the floor which they cleaned up with a dirty towel!!! no sanitizer or anything!! DISGUSTING!!!!! read more

Not every employee in the Christian Northeast Hospital doctors' building suites is wearing a mask! Dr. Beuer's office in particular is an epic fail. One of the receptionists had no mask on at all while the other two did. I immediately asked that she put one on. She did. One of the other two wearing masks said that the lady felt that people couldn't hear her well enough on the phone, but the two masked receptionists were speaking on the phone just fine without having to repeat themselves at all. That was a lame excuse not to wear a mask simply because she didn't want to! When I left the exam room, she once again was maskless. Grr. I asked a nurse by me to tell her to don a mask before I walked down the hall toward her. This is unforgivable in the midst of this horrible pandemic! Doctors offices should do everything in their power to not spread this killer disease. One more complaint. Why does Christian Northeast Hospital not have ANY rheumatologists in its network? A vast number of people NEED a rheumatologist. I was shocked that there are none. Another epic fail. read more

The worse possible hospital you could go to .The staff lack communication skills.I checked in at 5:30 pm was told I need a pelvic exam and ultrasound around 8:50 was told I had to keep a full bladder .four hours past I'm still waiting so I tell the nurse I had to pee...hello pregnant lady who is already having some bleeding and pain .Told the same thing to wait a while they want you to have a full bladder.another hour past I ask how much longer kinda pregnant and plus your not supposed to hold it that long when your not pregnant.This women tells me the tech got called to another hospital first.You had me hold my pee for no reason.Now I have a headache haven't ate since lunch so here it is twelve nurse practitioner comes in .I'm holding my head because again I have a headache at this point .So she ask me how I'm doing with squinting eyes I tell her I have a headache ,I'm hungry and I just held my pee for four hours .There was no oh I'm sorry about the wait none of that she says well the ultrasound tech is on call and she had to go to another site which is 45mins away as if I knew this information BECAUSE NO ONE TOLD ME THIS NO ONE CHECKED IN NOTHING.Then she goes are you ready for me to do the pelvic exam Just rude .I shake my head yeah .now here comes the ultrasound tech .Now they going back and forth on who should go first smh .Not my first pregnancy so I know what an ultrasound done right feels like .She was terrible and also rude 12:50 ultrasound tech done .nurse practitioner no where to be found I will never even if I already knew I was dying and it was nothing left to be done come to this hospital or any of the sister brother cousin sites .Trash through the whole orientation away and start over .on top of the fact there was dried blood on the bed which was not mine then I tell them I wanted to leave it's 1:23 I can't wait here any longer .Then she tries to tell me if I leave that could be a risk to my baby .In which I say if my baby was dying when I came in ITS DEAD AT THIS POINT .No communication no nothing like I couldn't hear these ppl right out side the curtain your drawing things out to keep me for what Then when I say I would have a less wait tomorrow at somewhere like peoples clinic then she goes on to say you would be leaving against doctors suggestions.So I explain I came in here calm and patient nice as can be and that was met with no communication whatsoever .Then to try to bully me into staying.I was born at Barnes and Jewish will never put my life care or trust in there hands again it's 1:34am the next day .The ultrasound tech didn't even disinfect the equipment smh read more

Christian Hospital - The right rail with old dried blood from some one else - Hospitals Near Me - Saint Louis, Missouri

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Had to have a diagnostic mammogram and ultrasound here. Everyone treated me great. Sam, the ultrasound tech was the best!!!

Over all the hospital was great when it came to the direct medical care. They treated my dad quickly and successfully. Most all the nurses were professional and very caring. One nurse was none of that. In the ICU of all places she was very self absorbed and more concerned about herself and being in the face of the doctors. When it came to caring for my dad she was just harsh and vindictive. She chose to not give him the drink that came with his meal and subbed in medicine that he had to take. He started coughing and she gave him the medicine to drink and not the soda. He started throwing up from the medicine as he was coughing. She took the bucket that he was throwing up in and put in on the counter and walked away. My poor dad was still throwing up all over himself and the bed. She told us not to worry about it that she would clean it all up. Just not how you want to have your already very sick family member treated. Just a truly horrible person. Not caring or concerned for the patient. She also told my sister that she needed to lower her anxiety. If you have family in the ICU anxiety is part of the deal. My sister and I stayed until she left to insure our dad was not abused any more. read more

My Sister was in the ICU unit after treatment for a Pulmonary Embolism. It has been down hill since she left the ICU, because there's no communications when Patient are transfer from the ICU unit to the next floor of care. When you ask the doctor what is the stats of your loveone they don't know because they need to review the chart because there were no update given to them from the ICU Doctors. I don't understand why they don't update the other doctor that's taken over the Patient from the ICU unit. Please advise who can I talk to in reference to the above problem. Hpnetwk5@aol.com read more

I have had 3 surgeries and 2 out patient procedures there in the past 18 months. I have never encountered a more friendly staff. They greet you as you pass them in the hall. If you look lost they ask if they can help you find something - and then they walk you to your destination. Each person I came in contact with, from pre-op, radiology, registration, the lab, introduced themselves, told me what they were going to do, how long it would take, and answered every question I had. Twice I was an in patient on the 6th floor and with each change of shift the care was consistent. And the people were just as friendly and compassionate as the previous shift. I've been to De Paul, MO Bap, Mercy, Barnes, and St. Joe's for care myself or a family member and the experiences were just ok. But Christian Hospital provided excellent service with each encounter. I highly recommend them. read more

Very knowledgeable doctors and nursing staff! Very clean and modern place! Everyone is very educated in what they do and you can tell and especially Christian Northwest that has a pediatric Er. read more

Worst hospital ever Slow I had to come back the next day because they gave me the wrong medicine read more

My Family Doctor There Is A Money Hungry Doctor That Keep Sending you out for test Knowing that there is nothing Wrong with you,having you come there three times a year for a check up and tells you to not drink water before giving blood, I will no longer put up with this mess,find another Dr A.S.A.P read more

The GI doctor Robert Stoffa is horrible, I've been waiting 2 weeks to hear back from this office about a follow up appointment after finding out I now have Crohns Disease. I don't know what to do or was not even properly diagnosed. I found out my diagnosis thru my mother. I have still not heard back from him in regards to my care plan or what's supposed to happen now. I am very dissatisfied with the care or lack there of I've received from this particular doctor. read more

For a St. Louis hospital, this is probably one of the worst area hospitals we have. The staff in every department I've been in are rude. One of the only things this location really has going for them is an outstanding cardiac medical team. If given the option, I would suggest Barnes or St. Johns. read more

I had a heart procedure here a couple of weeks ago. The hospital was clean and all of the staff were very friendly and accommodating. I especially liked my nurse (Bill). He went the extra mile in caring for me and making my family comfortable while I was recovering. read more

My mom has fought several types of cancer over the years and we are no stranger to hospitals and the sometimes mixed level of sense of hospitality and clear communication. When she had to be intubated at the end of her life, she was at Christian, and we were constantly shocked (in a good way) at the level of expertise, graciousness, and kindness of the staff. The Palliative care team were crucial to easing our way into Mom's last days and every single nurse was incredible. Again, we've seen it all, and we were so relieved that for this emotionally difficult time we were in such good hands. It also made Mom so comfortable to be with nurses she trusted and cared for, and she asked for the Palliative care social worker to be there at her passing. Couldn't have asked for better care. Thank you to the team there. read more

Very nice I recommend it you get 24 hour results I had a 2d echo with Doppler and a Renal Ultrasound done they were both extremely nice people the one that did my Renal Ultrasound was one of the nicest nurses I've ever met her name was Lindsey she deserves a raise she was really kind to me and shes so gentle with the ultrasound thing I feel asleep while she was doing the thing well I was tired but I don't usually fall asleep It was the best and first experience with them there and will definitely not hesitate to come back if I have to read more

Christian Hospital NE - The worse service in history. My advice to those thinking of going to this supposed to be hospital is STEER CLEAR"!!!!!!!! DON'T WASTE YOUR TIME. VERY POOR SERVICE. read more

My wife just got 4 bypass surgery done. The stuff in hospital is friendly. But the nurse who is responsible for heart medication, should be fired. My wife run out of these pills. And we waiting for over 4 days to get this caos fixed.12/31/2016 read more

Overall a negative -412. The wonderful nurses do their best with what the have , such as extra day in hospital because they can't seem to coordinate your visit with inside department. Sunday night, Monday night and oh yeah Tuesday night all in a row nbm.then do they schedule you for 5 am since you are there, nooooooo let's make you wait until 3 pm or later to not only add to the costs but more importantly patient and family discomfort. At this point take me to the vet next time. read more

My son was rushed to the emergency room with Diabetes Ketoacidosis on Jan. 3, 2016. He was very sick, experiencing vomiting, disorientation and an extremely high blood sugar level of 1950.The emergency staff did a phenomenal job at administering the best care as well as the ICU staff. After 3 days of careful and meticulous monitoring, he was moved out of ICU into a standard room. Doctors, specialists, and nurses worked together ( extremely concerned, accommodating, courteous, and professional). They also took time to explain what they were doing to improve his condition while he was in the hospital and then upon discharge we were given clear directives. He was discharged on the 6th day. My son liked some of the hospital food so much that he went shopping for some of the items. I am so grateful that he was so well cared for and I would recommend this hospital. Thanking God for my son's quick recovery. read more