I came here for my first surgery with Dr. Lerner who is HSHS board certified and hand specialist surgeon. Everything went great. I had plenty of supportive nursing staff and anesthesia staff. Everybody was kind and accommodating. The check-in status was smooth. The guy that checked me in was very friendly and funny for outpatient services. You park in the main entrance area unless you have somebody driving you and you'll check in at the gray outpatient building parking. There was plenty as we were there at 5:30 AM. My surgery started at eight so bear in mind as far as surgery times we're also known as arrival times that will depend on parking as well as any additional waiting time for the check-in process. read more

My loved one recently spent 2 weeks on the med - surgical floor after hip surgery. The nurses were terrible. They told us excuses as to why they wouldn't provide care. An example of this, was their failure to give breathing treatments due to patient not being able to hold the nebulizer to his mouth. We had to tell them that they make masks for that, then he got the treatment for this hospital acquired pneumonia. They also would not turn him. By the time he was discharaged, he had 7 decubitus/open sores on his buttock, and one was necrotic. Our family was not informed of all these open sores. No physical therapy either, they said they didn't have the staff for that care. We won't ever take any of our family there again. read more

My mom stayed at this beautiful hospital for 16 days following a hip repair surgery. Everyone from her surgeon and the nurses, nurses aids, and physical therapy were wonderful! We didn't meet anyone who was less than stellar! They have such compassion and love for the patients and it shows. We even enjoyed the visits by dietary to take her orders for the next day and bringing her food to her. Thank you for making her long stay a little bit brighter! read more

St. Elizabeth's Hospital - Crocheted pumpkins, I made about 100 to give away to people helping my mom. - Hospitals Near Me - O'Fallon, Illinois

The worst experience ever at an ER. I waited for around 7 to 8 hours and was never seen. The staff were rude. I walked out. They told me there was 1 person in front of me, I didn't believe them or cared anymore at that point. Avoid at all costs. read more

Really nice staff and very nice room quality. Care takers were really good and they all were friendly. read more

ER experience. after taking a loved one to the ER Sunday for feeling very weak he ended up staying in the ER for FIVE days on a skinny little gurney and his poor wife had to be in a metal chair all five days. he then caught sever DIAREA, then a severe foot infection Celulitis. THEY NEVER CLEANED THIS ROOM IN FIVE DAYS. they did not feed him for two days then blessed him with a turkey sandwich. It took these clowns four days to get his prescribe drugs to him, including serious eye drops. I'm sorry folks, I would rather go to HELL first than to St. Elizabeths ER. their is more much more, this should be enough. Please. Remember he did not have any of this until he got to their filthy ER. read more

Hello my name is Karen ohara I came up here for my blood test Wednesday not happy at all it was 500 pm I fasted 16 hours I was the only person in the waiting room. She called my name went in to the room did not put alcohol on my arm first ok so she gabbed me with a needle hurt like hell so it left a big needle mark on my arm so I'm reporting her idk her name. Bad experience thank you read more

St. Elizabeth's Hospital - Hospitals Near Me - O'Fallon, Illinois

I wouldn't suggest seeking help at this location unless you want it as served, rather than as needed. I was told, essentially, that i wasn't their problem to have. They tried to tell ME how I was SUPPOSED to FEEL. When I explained what they were doing was literally less than I had already done, they decided to get belligerent and escalate the issue, even almost to the point of requiring security. They made it my issue to be had, as if I'm the deciding doctor.... f'ing joke to say the very least, and not the only nightmare I have tied to this hsit-hole. read more

My husband and I find out five days ago we're expecting our first child together after trying many years. I started bleeding and we rushed to the emergency room for help. We're both are in fear of losing the baby. It took a total of six hours in the emergency room. Absolutely horrible. Within that six hours I would get called to come to the back area for a couple of minutes thinking now we can see a doctor and that was not the case. It would he a nurse needing to do something. We're finally called back for the ultrasound. We follow the nurse to the tech and she turns my husband away. She tells him he can't come in to support me for "her safety"! My husband and I are one. We're both confused and the nurse who took us back was also confused. I told her I'm scared and I want my husband in the room with me. She told us no because of again her safety. We passed a big nursing station on the way back around 50 feet away with male and female nurses. Plenty people around. She made a extremely scary moment for my husband and I about her safety and not us. She completely violated us and discriminated against us. My husband told her she was wrong for this and explained she was not right because the nurse was just as confused and also didn't understand, so this was clarification that this was not a normal policy. My husband told me on his walk back the nurse said she would also follow up with her boss because that was not normal. She looked at my husband as if he was a criminal. You have a hospital employee who discriminated against us doing one of the scariest times of my life and forced us to choose care at the moment and not have my support with me. This is completely unacceptable and most be addressed swiftly read more

These morons give a surgery time at 12:30 and then change it to. Very rude nurses. Rude staff

Had my son at this hospital. Both my wife and son almost died due to complications. They kept asking my wife of 20 years if I was forcing her to have this baby. The whole time the nurses gave me side eye and mean glares. It was clear they did not want me there. Do not have your kid there is you want a positive experience.. read more

Husband went in with headache, confusion, neck pain, took him for mri, ct and suggested a spinal tap. They treated for meningitis which did not grow, no indications otherwise. No doctor saw him individually other than hospitalist. All treatment given to him was done by out of state doctors via telemedicine. This includes Neuro and Infectious Disease. No Endocrinologist came to see him for his 11 A1C which in the long run was the cause of his illness. They started insulin and quote from nurse "he is really supposed to get the insulin before a meal, but oh well". Nurses kept coming in all night, and didn't let him rest any. Go somewhere else! read more

I went to St. Elizabeth's hospital ER in Ofallon IL, on 12/5/23 THEY TOOK ME IN PRETTY QUICKLY They RAN SOME TESTS AND SAID MY DIARRHEA WAS PROBABLY FROM HAVING COVID. They gave me Imodium and sent me home. Days later, still have diarrhea. Bad. I'm 92. I can't wait around to be seen. I get back in the ER and this different Dr sees me, admits me for tests. Let's me out a few days later. Gives me Imodium, just like the first time. It still doesn't work. I still have severe diarrhea I go back, the third time, apparently Dr Jeffery Shafer doesn't like 92 year olds with diarrhea He tells me nothing is wrong and sends me away I ask why they aren't helping me He says you have to leave. I said "I'll sue" He says "get in line!" I went to a different hospital Using St Elizabeth test results, it shows an infection in my colon Second day on antibiotics and Imodium I'm firming up and feel great Don't go here read more

I went to the hospital with my husband for a neurology consultation after numerous tests have been done for him to determine his health issues. The doctor who saw us was foreign speaking first of all it was difficult to understand and really gave us no definitive answers on my husband's condition. He acted as though he wanted us to get out of there as soon as possible. Personally I hope we never have to go back to this hospital ever again. I'll take BJC healthcare at Shiloh and Belleville, over this hospital hands-down. At Saint Elizabeth's hospital, they treat people like it's a factory. They were disrespectful to patients. read more

I went there for blood tests the ER wasn't that busy. The staff was most gracious and kind. They were concerned about me.

HSHS billing is terrible. Whenever I receive services from a HSHS provider and the claim is billed by them it's denied by Blue Shield. It's obvious HSHS billing is not very good. If I go to a provider in the BJC system there is no problems with the claims, they are paid immediately. I've been appealing a HSHS claim from February 2024 for 7 months and finally it's been paid, but only because I was diligent and kept appealing the claim, which is the HSHS systems billing responsibility. read more

They are always great with the mammograms I get. They are pleasant, kind and efficient.

I have had surgeries, x-ray, CT scans and MRIs. I have had no complaints about any of the services I have received there. Everyone I had contact with were helpful and friendly. read more

i've been to st. E's (this location) twice. what i hate about urgent care is that you literally wait forever!!! and i mean forever! i know it's first come first serve but it should be who's really in pain and pretending to be in pain. hahaha. i was here on a day where a group of people had an accident and they were all laughing and giggling making jokes that they were really not injured. there are other people that need more attention and help then the ones that are joking around. anyways the staff here is ehhh, they're just ok. i experience better service if i was a new patient at a doctors office or even in the hospital (although i've experienced a hospital visit once. lol). I had to go through 6 different people before seeing an actual doctor here and they all asked me the same questions.....i'm just like seriously? i'm sure its standard procedure but seriously. anyways my visit was quick with the doctor vs the waiting. which is probably like that everywhere. read more

For some reason my husbands review is not listed so I will leave my review. I got the 3 stars because I averaged my experience here. Kaitlin in the ER would give this hospital negative stars if possible, but the people I encountered after her mostly deserved 5 starts. I will start with I am from another state and going to the ER is the last thing you want to do on vacation. But, it could not be avoided. I had to go to the ER September 6th around 1:30 AM. I woke up and felt funny. I went to Walmart and bought a wrist BP checker and my BP and it was 207 over 113. Kaitlin in the ER kept telling me I need to calm down and twice tried to get an IV in. Kaitlin then after the 2nd fail because I let out a scream she said "that's it, they're going to have to try in the back" she saw the state I was in, she should have sent me in the back if she can't handle people with a more professional sympathetic approach. If I lived nearby I would never go to this ER ever again and Kaitlin needs better training with people. You're in the ER, not the coffee shop. You don't get happy calm people. I hope management sees this and re trains her or at least moves her to a position that does not require patience. Once in the back there was a 2nd girl (I don't remember her name, I told her she had pretty hair - I was hoping that compliments would make them nice lol. She was nice but also unable to get my IV in. In comes the blond girl (5 stars to her) she saw how freaked out I was, gave me a sedative (Adavan or Addarol I think) and she waited a few minutes before trying again (with success) She even said that she was technically off duty but offered to get my IV in. I'm sorry the only name that stuck with me with Kaitlyn's but the blond girl was off duty and went out of her way to help me and my wife , the Dr's, nurses and everyone we saw after Kaitlin were all top notch and I thank you all. But Kaitlin really sets the tempo being the first face you see and she was extremely un pleasant. read more

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Avoid this ER at all costs. The waiting area is loud, crowded and dirty. Staff scream out patient's names when called. After my mother was waiting on a cot for several hours in the ER and listening to the multitude of nurses' loud gossiping all night, I learned that there was one physician covering the entire ER. Completely understaffed by physicians. read more

I called and order flowers candy etc etc to be delivered to a friend a very very nice lady named Tina help me with my order. She was so nice and did lots of looking for things I was wanting to have delivered all while trying to help people coming into the gift shop. I give them a big shout out thank you so much. thanks u Tina for being so helpful. read more

Every time you have to wait to find wheel chairs here. Last time we missed our appointment because no wheel chairs. At one point they were 10 cars backed up because of the lack of wheel chairs. Hell, I have been at hospitals in St. Louis that have valet parking and wheelchairs and patient techs waiting for patients... You would think with them abandoning the people of Belleville and with them having the money to build this palace. They would have enough wheel chairs. Or, conversely, someone could have said let's get rid of the lobby piano no one ever uses and buy 10 more wheel chairs? Or maybe put up vinyl siding instead of stone and buy maybe we would have enough money for 25 wheel chairs? My son and I talked to an admissions person, security person and a player to be named later about the lack of wheelchairs. One that communicated beyond monosyllabic grunts, finally stated, "we had a trauma". Really wow that is kind of scary one trauma and they are out of wheel chairs. Kind of reinforces the part above about patient priorities. Also it was a lie because the ER is on the other side of the hospital. No one sent an ambulance? No increase in activity, or other signs of trauma. And strangely other departments would come down with wheel chairs for emptying patients but not taking them up. Again, priorities... Maybe they should go back to Belleville. read more

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I am going to be honest, I had very low expectations going to this hospital. We had just left Shiloh Memorial's ER 2 days prior from my daughter being very ill, and they set the bar very low for me. I will not even elaborate because this review is not about them. I went into this hospital with severe abdominal pain, exhausted already and out of hope and mentally and emotionally drained. This ER at St E's was busy. I understand why considering the competition they have. Everyone from triage, to the ER nurse I had, all the way up to the amazing nursing staff on the OB/Gyn floor.... every single one was attentive and listened carefully and responded quickly no matter how busy or what time it was. The doctor on call who ended up doing my emergency surgery the following day did not disappoint either. He was probably the most interactive doctor I've ever met and extremely down to earth, yet informative and persistent to get the job done right.. Even one of the nurses mentioned how much they like it when he was the doc on call. I have sat here and wondered what my condition would be today or where id be right now if I would have turned around and went to that other ER down the road, where they have a whole bunch of heartless burn outs soaking up the overtime, collecting paychecks. Thank you, St. Elizabeth's, for caring and giving me some hope and faith back when it comes to our medical professionals. read more

I've had two same day surgeries at hospital in last 3 years. I have nothing to complain about. Everything went well. Nice staff. Good experience. I've seen some bad reviews, so I just wanted to let any lookers know that there good experiences too. read more

The billing department is a complete joke at this hospital. I attended physical therapy here for 8 weeks and was told my insurance would cover the visits with no copay. That seemed too good to be true, so I contacted patient billing directly to verify and was told this is indeed correct. Fast forward a month and I get a bill in the mail for $2000. I then contacted billing again and was told that was a mistake. Their mistake, yet they will do nothing about the $2000 they are now asking me to pay. I will gladly go elsewhere for future medical needs. read more

I was seen by their Ortho surgeons there and was treated with a great deal of lack of respect. After injecting my knee, I went back a month later and they simply said that I was going to be in pain for up to 6+ months. When I went out and found an acupuncturist that after the first treatment relieved my pain, I asked that doctor for a referral. He said he did not believe in that so he would not do it. It's fine that they get reimbursed, but I am not allowed that same privilege. I contacted the CEO about this and she referred me to some other underling who has NEVER contacted me about being rudely treated by their Orthopedic surgeons. Save yourself from being treated like dirt and go somewhere else. read more

My uncle is a stroke patient there and his meals were frequently 4 hours late and then when they bring it they bring the wrong food. My grandmother had to contact the dietition named Moe or Mo, the head nurse, and the head chef. The nursing staff was sitting and talking like nothing was happening. This is totally unnaceptable for what the patient is expected to pay in terms of the high price tag for care. We have a lawsuit pending now read more

This is the worse hospital in the world, receptionist, doesn't know anything, she doesn't know if you are next,when will they have your test results. They stick their patients in the waiting room with a IV, don't check on them and don't care. This hospital is sad. read more

St. E's saved my life. I was attacked by a swarm of hornets (I am allergic). My brother rushed me to the hospital and they took me right away. They calmed me down and started IV's and my throat started opening up and I knew I would be okay. Everyone was so nice. read more

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This hospital is one of the worst places to go if you are ill. I took my dad there on thanksgiving and he had suffered a stroke and was seen in the emergency room. The doctor told us that he had just over eaten and should take a laxative. I then took him to the va hospital where he was diagnosed as having a stroke and was transported to Barnes hospital where he was seen and stayed for a week. read more

I delivered here back in January and had a wonderful experience. The nurses, techs, midwives, and pediatrician were all exceptional in caring for myself, my baby, and even my husband. Will definitely choose them again for my next birthing experience. read more

Our baby was delivered today by the extremely professional and caring staff! We were so impressed by the level of care by all, from the doctors to the nursing staff. Thank you all so much! read more

Don't bother going in if your in pain or are in a fibromyalgia flare-up, you will be treated like a pill seeker. I left there will no relief and in an anxiety attack because after they didnt see anything on MRI, I was quickly blown off an sent out in a hurry. This was done by the PA. I have no complaints about the nurses, they were compassionate. And the MRI tech was exceptionally nice and soothing. I thought the job of an ER is to help you when you are at a out of control pain level. I only give a star for the support staff. read more

I forgot my I phone 12 charger at the hospital after discharge. I call the hospital five minutes later informing them about the charger, I was told it wasn't there, we all know how the room are cleaned so therefore no one on the outside could have access to the charger, after numerous complaints, I was directed to hospital experience, she left a message asking what she can do to fix the problem, I told her in a message I only want my charger replaced. I spoke with Lori on the phone she said that they weren't responsible for my phone charger very impolitely, I thought maybe out of curiosity the hospital will replace it. I call that stealing, is it worth me filing a theft report, it comes down to the principle, come on a 25-30-dollar charger St Elizabeth Hospital, you might can find one in your lost and found. Other than the charger issue, the services I received at St. Elizabeth's Hospital was great! Thanks to the Nurse's job well done. read more

I'm in the Emergency Room as I write this and I can genuinely say that in all my years of chronic health conditions this hospital has been the most gentle, kind, and personal in my treatment. I had a surgical procedure done last week and came to the ER with fevers. Right from the start they were on point. They got bloodwork going within 30 minutes and once in my private room ran a flu swab, urine test, and a CT with contrast. They found a fluid pocket of infection and are transferring me to the hospital I had my surgery at. My ER doctor, Alyssa, is the most incredible ER doctor I've ever met. Thorough, gentle, genuine. Truly seems to care for me and my comfort through this. I could not be more thankful for this hospital if I tried. read more

this ER is a joke, loud and rude. then after 8 hours in the Er they finally put me in a room with a friendly nurse, then this obnoxious rude nurse came in a started being rude, in asked her to leave my room and I was called a bad name. how more unprofessional can you be, I would NEVER come back here again . people should never be called names in a hospital . I hope they review this well . read more

Much of what I said in my previous review remains the same. This place is incredibly frightening and seems more concerned about the money they will receive than the care they offer. I was forced to come here today as it is the only hospital that the military will use for women related to the base that are pregnant. (At least unless you have some other major complication that requires the approval of one of the O.B.'s to go to a different hospital with more specialized facilities.) I was again given the Alzheimer's nurse (see my previous review) who still seemingly was not of this world and had issues remembering anything asked for. When I specifically asked for any other nurse because I didn't feel safe with her the RN nurse came in to bitch about how it was unfair to ask anyone else to trade nurses and that Alzheimer's was a great nurse and I only had 3 hours left with her anyway. Since the RN was pretty much bitching me out I was just like: 'yeah whatever'. I was pretty happy 3 hours later when she went home. I swear if they assign her to me again tomorrow I'm gonna tell the RN just where to shove her 'great nurse'. After Alzheimer's left, having assured us it was okay that both my husband and son stay with me, the next nurse told me that wasn't possible. So I told her 'okay, well I don't think I need to be here under observation anyway so I'll go home with them." Suddenly they're making an exception for the night cause lord knows they don't wanna lose any money for me leaving. Then about 30 minutes later the doctor randomly calls me. (What doctors call at 9PM?) He goes on about how I could pretty much die in my condition if I have a contraction. Which after I was done freaking out about - am pretty sure he was put up to it by the nurses as a scare tactic. Particularly after reading about my own condition and how rare death complications are. I hate this hospital so much. I really hope they figure out a way to transfer me anywhere else. read more

Service was good but we got completely ripped off with bills after delivery. They claimed charges for a lot of services they didn't even provide at the hospital. They broke down delivery charges to both mom and baby so we have to meet both deductibles and don't reach max out of pocket for the mom. Billing was too shady, they don't even send you itemized bill. I wouldn't recommend, unless, you have 100% coverage. read more

St. Elizabeth's urgent care I have had to dispute many bills over the years for care within the HSHS system. They now say their urgent care is part of their emergency department, and they charge the same co-pay as if you had gone to the emergency room. However, their website points out the differences between urgent and emergent care; but they charge you the same. I do not plan to use HSHS for any level of care in the future. read more