Gang- I'm not understanding the low reviews here. Like at…read moreall. What gives? It's absolutely immaculate from the lobby to concession stand, toilets, and inside the theatres. The seating is some of the most comfortable luxury theatre seating (reclining/heated...but who needs heated in Texas?!?) I've experienced. We saw Supergirl and did DBox seating (immersive technology: vibration and motion synchronized with action in a film). The sound quality was incredible and the screen visuals top-notch. Concession prices are the same as everywhere. No surprise. Popcorn is fresh. They've got frozen cocktails, beer, etc. Employees are nice. Absolutely great experience.

I had a very good experience here with some awkward speedbumps along the way but that's okay. Here…read morewe go. Upon arrival, I wanted to pay with my MoviePass card and so I walked to the ticketing booth and the young lady was on her phone and had an AirPod in. I scared the DAYLIGHT out of her. I felt so bad even though it wasn't my fault. Just oof. Also, it was really hard to communicate as there are issues with the glass microphone... At the concessions, I had 3 coupons from a Christmas promo. The poor guy had to enter them separately and this is where things got weird. I asked him what was closest to $5 and he said a bottled beverage. On the screen it showed $5.80 for a bottled beverage. When he rang up my Fairlife chocolate milk (I'll get to this later), it was $6.30 or $6.80. Either way, I got to use my coupons even though it took 7-10 min. My popcorn was stale and severely disappointing but whatever...it was 9am. The chocolate milk, well, I thought it was a protein shake as it did end up having 23g of protein. However, it did not use the lactose free milk and I suffered drastically during the middle of the film. That was my fault. The Coke Zero syrup was okay but I've had better. The concession area was spectacularly clean. The patron checking tickets was super diligent and wonderful at his job. I was happy to, once again, see how local Cinemarks hire those with disabilities. My seat didn't recline all of the way and now I know why no one chose my row (I wish they would have told me it was a Dbox row when I purchased the ticket). Overall, a decent experience and I would be back!

The food and entertainment were spot on. Our group ended up with pizza and wings. I expected it to…read morebe average food you receive at these type of places. But it was way better. The bar selection is quite full as well, with all types of wine, beer, and cocktails. We ended up doing axe throwing (a great stress reliever) and playing a lot of the games. This place has the system where your winning points are stored to a card, like Dave and Busters, and one guy in our group had a good 10,000 points on it. Some of the points were from an awesome victory of knocking over a coin tower on that game that takes more patience than I have to get all the coins at the edge. Sadly, he left his card behind on accident, which ended up getting stolen. The great news is the staff handled it quickly. They were able to transfer his points to another card before it was used and gave him free movie and food vouchers. What outstanding customer service! I will have to return for some bowling, and it looks like they have virtual reality activities as well. The prices seem pretty reasonable compared to several of the competitors. I can't wait to come back for great food and customer service!

I visited this location on June 5th. Upon entering my bag was thoroughly checked at the first…read morecheckpoint using a drumstick to poke around through the bag. I proceeded to the concession stand to purchase snacks and beverages and then to the theater entrance. At this point, they asked to check my bag a SECOND time. So, balancing my popcorn and beverage, I had to unzip my purse again for another bag check. At this check, the teenager barely glanced in the bag. I was quite annoyed at this inconvenience and cursory second check. My issue is that the bag checks seemed haphazard, not consistent (every bag, every time), nor thorough ( the teenager at the second check was bored and going through the motions). I've since been in contact with Santikos Guest Services as well as the manager at the Cibolo location. Guest Services shared that it is corporate policy to check all bags upon entry, but the second bag check is location-specific and not part of the whole corporate policy. The manager at that location stated that they need to recheck bags because all the doors into the theater do not have checkpoints - the bar area, for example, does not have a checkpoint at that door. She shared that they will be setting up a checkpoint there at some time in the future. At this point, however, there is not one there, so were you to enter through that door and not go to the theater, but rather the arcade or bowling, you would not have your bag checked at all. This is a HUGE safety risk if that is their true intention. If this were truly a safety concern, and they ARE aware of the unchecked door, then I have a serious issue with them keeping their patrons safe. If this is more to protect their bottom line of not bringing your own outside snacks, etc. in, then I am greatly disappointed in their customer service. Either way, I won't be returning to this location after the poor customer service. A night at the movies has become too expensive to deal with these issues. I will gladly drive elsewhere to have a better experience, and I suggest you do the same.