Brenda & her team are truly amazing! We sold our first home a few years back through Cuoco & Co…read more and the experience we had was top notch. I can't recommend them enough!!! Also, had the pleasure of attending a recent community event they hosted. My kids & I were literally treated like family the second we walked in...the entire staff went above and beyond!!! Thank you Brenda so much for making everything so special, always!!! Appreciate all you do, especially for our community & bringing everyone together. If anyone's in the market for a realtor, hands down Cuoco & Co!!!

We submitted an offer that was $32,000 over the asking price and fully understand that sellers have…read moreevery right to accept whichever offer they feel is best. We have no issue with not being the winning offer. What was disappointing was the way the communication was handled. Before our agent was notified of the seller's decision, we discovered online that the home went under contract. Days later, our agent finally received an email stating that "the seller has accepted a much higher offer than yours." The wording and overall tone of that communication came across as condescending and unnecessarily rude. Combined with the delay in notifying our agent, it left us feeling that professionalism and courtesy were lacking throughout the process. Buying a home is one of the biggest financial and emotional decisions most people make. Even when an offer isn't accepted, buyers deserve timely, respectful communication. Based on this experience alone, I would not choose to use this agency's services in the future, nor would I feel comfortable recommending them to others. I hope this feedback encourages more respectful and professional communication with future buyers.

Terrible communication. Had trouble getting responses to phone calls and emails. Often sent the…read morewrong paperwork.

I did not specifically worked with this agent, I worked with the one whom listed 94 Catharine…read morestreet in Springfield, which is Paul Gallagher. If I could give this office a negative star and a double negative star to Paul, I most definitely would... I made an offer to one of his listings and Paul never got back to us saying (I have received your offer, I will present it to the seller, expect to hear back from me etc..) because in a profesional world of a sales person it is what you do, I should know, I have been a sales agent before. After I took the initiative to contact the office and numerous other people in this office, Paul finally got back to my sales agent with the response of "sorry I didn't get back to you yesterday( which was when the offer expired) I had such a busy day, anyway we received an much higher offer for this property" If anyone would like to see a house listed by this guy, I suggest you go through the seller because Paul is only working in his best interest not the sellers. It is the law that he should present all offers to the seller. I still don't know if he ever presented the offer to the seller

Terrible terrible terrible! Homeless vet here, I applied for an apartment with these guys and had a…read morehorrible experience. I would not recommend them. I show up to view the unit, their agent Carol met with me in person told me the unit was available "right now." So I jump on it providing proof of income offering 6 months pay in advance and also had a co-signer with strong credit. Carol was responsive through text until i spent my $50 on the application and she stopped answering my texts and calls. Extremely shady and unprofessional. My issue isn't whether or not I got the unit, life happens. My issue is how disrespectful they where. You don't collect applications for a fee and then ghost, no updates, no correspondence. If I hadn't seen the unit with my own two eyes I would've swore it was a scam.

Brenda has been a wonderful Realtor to work with, and with her help - I was able to successfully…read morepurchase my first home in Agawam, MA. Being a first time home buyer, I wanted to purchase a multi-family so not only would I have the pleasure of not renting anymore - this home would be a wonderful investment opportunity. Brenda is dedicated, patient, and she truly took the search for my first home by the reins. She spent numerous hours on the weekend with my family, and I walking through different multi-families in 3 different towns in Hamden County. Once I found the home that I wanted to make an offer on, she was able to negotiate a great deal with the sellers agent - and she was able to make my dream of being a home owner come true. Throughout the entire first time home buying process, Brenda has been very dedicated and has made herself available whenever I had a question, regardless of the time of day. Buying a home is a really big deal regardless if it is your first home purchase, or your tenth home purchase - and during this process, you truly need someone you can trust. From the very beginning, Brenda is someone that I've been able to trust. She's very honest, she's passionate about her job, and she truly wants what is right for her clients. I trust Brenda, and I recommend her to anyone who is looking to either purchase, or sell a home in the state of Massachusetts, and Connecticut. I could not be happier with her services, and I am so thankful that we decided to use her as our agent in purchasing our first home. Thank you, Chris Desautels Agawam, MA

If you want a totally unethical realtor, look no further. Made excuses to delay paperwork after…read moreverbal agreement, then sold the house to someone else.

Kelsey helped us during the pandemic to find our forever home! She was easy to work with,…read moreapproachable and followed up with all our questions. Although this wasn't an easy time to purchase a home, she did her best to get us the price and property we wanted. Would recommend Kelsey to anyone looking to purchase or sell a home in western Ma.

Lori was recommended by a friend and we worked with her to sell our first home. We had already…read morebought a new house and moved out, which certainly helped our stress level. Lori did a great job helping us understand the timeline and process, from start to finish. She helped stage the house and had great photographs taken. Her market strategy of delaying showing a few days helped us get three full price offers on our first day of showings. She helped us through a second round of offers and we were able to get more than our asking price. We navigated the inspection and repair process with her help. We used the yard service and mason that she recommended, and were quite pleased with both. Lori helped ensure a smooth closing and we are very happy. Her communication via text and email was exactly what we needed. She was clear, calm, constructive and specific without being pushy or judgemental. We enjoyed working with her.