As a first time home buyer, aligning myself with the right real estate agency was a MUST, and I…read morefound that with Grace Group Realty! I worked specifically with Amy Mateus, who is an absolute expert in everything real estate, and an exceptional Broker, Partner, and Realtor. I have nothing but positive things to say about Grace Group Realty and I HIGHLY recommend them to anyone who is interested in buying or listing a home!

My wife and I worked with Amy from Grace Group Realty. She was an amazing agent who was always…read moreavailable to help us find the right property. Her expertise in matters relating to every facet of buying a new home help ensure that we got what was the right house for us. The process was made easy by here expertise and skill. I would recommend her to anyone looking to buy or sell their home.

Brenda & her team are truly amazing! We sold our first home a few years back through Cuoco & Co…read more and the experience we had was top notch. I can't recommend them enough!!! Also, had the pleasure of attending a recent community event they hosted. My kids & I were literally treated like family the second we walked in...the entire staff went above and beyond!!! Thank you Brenda so much for making everything so special, always!!! Appreciate all you do, especially for our community & bringing everyone together. If anyone's in the market for a realtor, hands down Cuoco & Co!!!

We submitted an offer that was $32,000 over the asking price and fully understand that sellers have…read moreevery right to accept whichever offer they feel is best. We have no issue with not being the winning offer. What was disappointing was the way the communication was handled. Before our agent was notified of the seller's decision, we discovered online that the home went under contract. Days later, our agent finally received an email stating that "the seller has accepted a much higher offer than yours." The wording and overall tone of that communication came across as condescending and unnecessarily rude. Combined with the delay in notifying our agent, it left us feeling that professionalism and courtesy were lacking throughout the process. Buying a home is one of the biggest financial and emotional decisions most people make. Even when an offer isn't accepted, buyers deserve timely, respectful communication. Based on this experience alone, I would not choose to use this agency's services in the future, nor would I feel comfortable recommending them to others. I hope this feedback encourages more respectful and professional communication with future buyers.

I worked with Lisa Palumbo through Delap brokerage. Our relationship was very good and the result…read moreof the sale was excellent. Throughout the process, Lisa was highly responsive and professional. Her long experience as a realtor was very helpful since this was our first property sale. She made several recommendations that were important right from the start of the sales process. I highly recommend Lisa for these reasons. She's a highly intelligent, hard-working, capable agent, and a comfortable person to deal with during a complex series of showings, inspections, and through the closing process. Thank you Lisa!

I rented an apartment through them- found it on Craigslist and they coordinated everything between…read moreme and the owners. The owners lived in Florida and it caused some big miscommunications. First, the house was A MESS when we moved in. We asked during the walk through if it would be cleaned and the realtor (Holly) said she had already done enough. We asked about the filthy rugs and she said she had vaccumed them and that the owners wouldn't be willing to do anything else. There was literally mouse poop on the kitchen floor and they just suggested to get an exterminator. Should've walked away when we had the chance. Landscaping and snow removal were included in the lease, but then we were told landscaping wasn't actually going to be included because we had a dog. Ok, then winter came. One.. two.. three snow storms and no one ever came to plow our driveway as planned. We reached out to the owner, who was obviously out of the loop, and she tried to track them down. Of the 10 times it snowed, not once did a plow person show up. After we called and emailed, they showed up once at 6pm... we had already shoveled our cars out. The refrigerator wasn't working when we moved in, also. Apparently it had been unplugged with a bunch of ice inside, which melted and then refroze.. blocking the vent to the fridge part. It took SEVEN DAYS for it to be fixed. Not the best first week in a new place. Especially after paying to have the rugs cleaned and cleaning the entire house ourselves. A few weeks later, the oven starting stinking of gas and we weren't able to use it. This time it took over 2 weeks to get a new oven. (Lotsss of take out our first month there) To top it off, Holly told us the statement of condition/walk through wasn't something they did, and never put our deposit in an interest bearing account (both MA state laws). When we moved out, the owners tried to have us pay for the rugs to be cleaned and didn't want to refund our deposit. The house also had a history of lead/Deleading, but the realtor didn't have any of the paperwork. I had to track down someone from the town's office for the inspection report, and I also had another inspection completed for piece of mind. For charging a $500 realtor fee, you'd think they would do something, anything, told hold up their own responsibility in renting out a unit. They didn't even follow standard state laws. I definitely don't recommend working with this group.

My company was recently hired to perform service work for Gwendolyn Property Management at a home…read morein Barre, MA. They were very professional, easy to work with, and they were very clear in their instruction of the work to be done. I recommend them to anyone in the area who is looking for a real estate agency or a property management company. I look forward to working with them again. Bob LaFlamme Manager of the Crowley Fuel Division of Tasse Fuel Corp.