We had the best State Farm team in Charlotte and when we got moved to Cincinnati we were told this…read morewas a good shop. It's not. Non stop problems from billing to coverage. If State Farm is your place I would find another team.

Alison and her team have been excellent over many years. Assisting us with auto, home and long term…read morecare insurance!

I was hit in an auto accident by a Progressive policy holder. I have been trying to get my claim…read moresettled for going on 3 years. The claims department is virtually impossible to get ahold of. When I was able to get a name and direct phone number for a claim processor, I received no return calls. Terrible experience. Progressive is cheap for a reason.... they don't pay claims and have lousy service...

I switched to Allstate when I bought my house on recommendation of my mortgage company, and I have…read morenot been disappointed. This office is amazing! All the staff is so friendly and helpful. They are excellent at explaining the sometimes confusing ins and outs of insurance. Dan set up my initial policy a yr ago and was excellent. At my yr review I sat down with the owner, Julie, and was very impressed. She took a lot of time with me reviewing my homeowners, umbrella, and auto policies for any ways to save money or for important things I may want to add tailored to my life. Whether you have Allstate or not I highly suggest sitting down with this office for even an estimate. They will do everything to get you the best price for the best coverage. PS the homeowners policy was HALF the price of all other companies while still being well covered, which is why my mortgage co steered me in their direction!

We have been using this office for our insurance for a few years, and we have had great service! I…read morecalled in last week to let them know of an update, and the individual that answered the phone let me know that she made a note to call me back if she didn't hear from me within a few days. Their rates are the best (for us), and we couldn't be happier with the service (they have never tried to push any products or additional coverage). They are always more than happy to go back over our plan to make sure that we are saving as much money as possible.

I just want anyone whom is looking for the type of company that is honest & are real people to the…read morecore and live their lives by your word is your word. Like in the olden days the hand shake was your contract. Well you've come the right honest hard working Family that is there for you always. They go above & beyond. They have become like family in life for us to turn to for our Insurance needs, home, cars, etc. "Heiny Family Insurance" Always for US... We have been with them over 20 years by the way.

Chris, Katie and their team have been wonderful to work with and have saved me Thousands of dollars…read moreon my insurance costs for my personal and business insurance needs. I would recommend anyone call them and you will be pleased with their efforts.