1. Christopher Mercado, MD

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    Las Vegas, NV

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    Christopher Mercado, MD

    4.1 (9 reviews)
    Closed 8:00 am - 5:00 pm

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    Sunset Primary Care Clinic - Waiting room

    Sunset Primary Care Clinic

    2.3(8 reviews)
    1.8 mi

    I've been a patient for several years and Dr. T is awesome! He is kind, understanding and let's me…read moreask questions to come up with solutions. The staff is nice and always willing to answer questions and refill medication. The office also does blood draws, so if you need it checked, just come fasting and will get it done with your appointment. Clean office and great SW location that is near the freeway and has lots of parking. Never a long wait either!

    Two stars because I like my Dr. It would be zero stars if…read morerating the front desk. So far my negative experiences are with the front desk staff. Prior appointment, they won't accept the insurance ID cards from the Sydney app and insisted they need a physical card for photo copies. After going back and forth, he accepted the app ID cards via his work email...which he printed for my file. There's more than one way to get a copy! Second incident was over proof of insurance ID, and could've been handled with better communication from their front desk. Two seconds after presenting my DL and insurance ID, he said he can't verify my insurance and gave the option to proceed with appointment uninsured or can reschedule. I CHECKED IN AND UPLOADED MY INSURANCE INFO 24 HRS BEFORE MY APPOINTMENT. It only took him two seconds because he already knew, didn't need to double check. He waited for me to show up in person to tell me this, instead of as soon as they were aware. Front desk needs to be retrained on basic communication with their patients. It's not easy to get an appointment and just reschedule. Maybe call us ahead so we can try to address the problem before and not on arrival!

    Ensign Family Medicine

    Ensign Family Medicine

    2.3(81 reviews)
    2.5 mi

    I became a patient of Ensign Family Medicine after relocating to Las Vegas 2+ years ago. At that…read moretime, it was close to where my condo was and I simply called to make an appointment and submitted my paperwork via email. I love the convenience of submitting my medical forms ahead of time since it helps speed up the new patient enrollment process. I'm still coming to this office and have been very pleased with their service. PA Max Smith has been my primary health care provider at this establishment. He has taken very good care of myself and my fiancé. From the flu to regular office visits, PA Smith has been great! He has excellent bedside manner and makes you feel comfortable during your medical exam. He is very welcoming, friendly, and knowledgeable. I have never felt rushed through my appointment. He always takes his time to ensure I have adequate face time and that all of my questions are answered. Bonus: They offer morning appointments for those early birds! My appointment today was early-- 7:15 am. I checked in and was escorted to the exam room in under 10 minutes. I wrapped up my appointment in under 30 minutes and made it to work within the hour. I have been here before and experienced a long wait (only once-- out of the handful of times I've visited). However, I think this is common in other medical establishments. I think it helps making appointments first thing in the morning. I'm busy and this works for me. I like to check things off my list first thing.

    Absolute garbage of a place. I've been coming here almost 10 years and it just keeps going…read moredownhill. I thought it would eventually get better from what was a low point in 2023, but no, it absolutely got worse. Because my other provider left, I had to change but still wanted to stay for convenience. After a visit for prescription refills, one never got processed. I've left countless messages (via voicemail -because they never answer their phone- and also messaging through their sophomoric app) with 0 response so now am out of medication. When asked what can I do, Stephanie from scheduling just responded 'nothing, that I had to wait for a callback.' I'm trying to tell you no one is calling me back?!? The lack of care at this place is astounding. I also just received an incorrect referral which was supposed to be for a gastroenterologist, but instead received one for a vascular surgeon. Uhm, what?!? Attempting to pay a balance, both in office and over the phone, is a joke as well. I was told their computer system hasn't 'synced' yet with the old company and they wanted to give me a number to call for billing. Uhm, no. 1st their billing error occurred after they already moved to Intermountain and 2nd I'm not calling a separate number, if you claim I owe you money, then you contact me because after trying to give you money and you deny it, I'm not going to go above and beyond to get it rectified after it being your mistake in the first place. Seriously, healthcare and insurance sucks as it is. Don't make it harder by coming to this place. It's seriously a joke.

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    Ensign Family Medicine - Lobby/ waiting area

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    Lobby/ waiting area

    Christopher Mercado, MD - familydr - Updated September 2026

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