1. Chrome It Cycles

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    Jacksonville, FL

    Chrome It Cycles

    3.0 (4 reviews)
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    Cycle Gear

    Cycle Gear

    3.9
    (14 reviews)
    $$

    Stopped by during our visit with our sailor at Mayport Naval Base. We were not greeted at the door,…read morenor approached for any assistance while perusing. While there, another customer had to come up to the cash register, where their workers were just standing around and gabbing to ask for assistance with helmets for his daughter. If it were me, I would have just left; why beg for assistance? I have been to another cycle gear in Orlando, which seemed a bit more geared towards off road bikers and this place also seemed to be lacking in the way of gear for touring and definitely did not have a lot of options in pants for their smaller patrons. I would say don't waste your time.

    Stopped in to look for a motorcycle jacket four the man and found most of the people to be fairly…read morefriendly working. The selection is fairly decent. I did get helped by a nice young man who showed me the jackets that come in 2XL. I asked him if he was sure that that was a genuine 2x because it didn't look that large to me and he assured me that it was. Unfortunately we both headed to the counter to make my purchase and there was another guy wandering around who interrupted and asked for tires in the kid who was helping me literally just walked away from me and went over to the tire place for 10 minutes while I stood there at the counter waiting. Another guy came over and said sorry but he is the tire guy so you'll have to wait. What? Anyway I get home and turns out the 2X is not really a 2X even though it says to ask on the label. He tried to bring it back but without the original credit card they wouldn't give him a refund nor would they even exchange it which makes no sense to me. I had left the actual receipt in the pocket so he had the physical receipt and it was only two days later but they wouldn't do anything unless he went back home which is 45 minute drive each way and came and got my credit card and brought it back to them. These two things probably should've deducted two stars but I hate to give them only three because I know everybody is trying in Covid. Those two things will make me buy online rather than come back to the store but for you people who like to put your hands on stuff before you buy it this would be a good option.

    BMW Motorcycles of Jacksonville

    BMW Motorcycles of Jacksonville

    3.7
    (23 reviews)

    Hello. I just purchased a pre owned BMW nine t that was last serviced here. I called to ask about…read morewhat Services got done and what i should consider doing. John Luna was amazing, gave me a lot of good information which will help me as a new owner. Thanks for your time John. I highly recommend BMW motorcycles of Jacksonville

    Terrible Communication and Predatory Pricing…read more Early August of 2025 I had a deeply disappointing experience with the service department at BMW Motorcycles of Jacksonville. I visited seeking advice for seven (7) technical/electrical errors on my 1250GSA. The service agent was incredibly dismissive, refusing to even look at me or listen to the errors shown on the pictures I made from my display while I was explaining them. Without even a cursory look at the pictures and the notes I made, he quoted me between $2,500 and $3,500 for diagnostics, claimed it would take three days on the computer to analyze, and told me the earliest appointment was 6 weeks away. Fortunately, I sought a second opinion at RiderMarket Daytona in Ormond Beach. Their service was world-class: CUSTOMER SERVICE: With one word; OUTSTANDING!! They listened to what I had to say. LOGISTICS: They picked up my bike from my home in Jacksonville and transported it to their shop for free. EFFICIENCY: The entire problem was diagnosed and resolved within three days. FAIRNESS: The total cost was $34 all-in and a staggering difference from Jacksonville's $3,500+ estimate. The beginning of January 2026 I reached out to the Jacksonville dealership via letter to discuss this massive price discrepancy and complained about the arrogance of their service and repair staff, but I have received zero response. It seems they are as uninterested in customer feedback as they are in fair pricing. The service was so unfriendly that I would now much rather drive an hour to Ormond Beach than deal with a team that makes me feel like I should apologize for being a paying customer. It is a shame, as the time I bought my motorcycle there in CASH was actually a good experience, but they have completely lost my trust and future business.

    One Off Kustoms

    One Off Kustoms

    2.0
    (1 review)

    Not gonna lie. This place was overpriced and the job took over a month. I always had to call them…read morefor updates vice them calling me. Even though I stressed to them how much I wanted the bike back, they still kept telling me that they are waiting on parts. Supposedly this part was cheaper. I waited an additional three and half weeks for this and we ended up buying from the original company which jacked my price by a couple of hundred. In short, my bike sat for over three weeks for a part to save money at which point I didn't save any money since it never came. Also, no one ever priced me correctly. They quoted me approximately $1000 and at the end I paid over $1600! They over shot their quote by $600 and underestimated time by over three weeks. Not once did they say I will take this off the price since it took so long. This wasn't the first time I have used them. I had a trailer get repaired by them. They first attempted to try and fixed it one way which took forever and failed. They charged me for that and they charged me again for a brand new axle and installed it. The price was somewhere around $700 for a broken axle for a trailer.

    From the owner: Cars, Trucks, Motorcycles, Golf Carts, Scooters, 4 Wheelers. If it has a motor and wheels, we can…read morework on it. Service, repairs, paint, lift kits, lowering kits, leveling kits, engine work, tires (mount balance), rims, and more. Motorcycle gear - gloves, jackets, helmets. Parts - we have access to almost anything within 24 hours.

    Chrome It Cycles - motorcyclinggear - Updated July 2026

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