I bought my nephew and I both used bikes this summer so we could take them out. He is only here a…read morecouple months a year so I didn't want to spend hundreds. My nephews bike needed a new tube and a little work so we took it to ZenCog on a Saturday morning. They gave a fair estimate for the work and told us it would be done in a couple hours. Sure enough, it was done a couple hours later at the price quoted. To top off the great experience? They have the sweetest dog inside. She is absolutely adorable and a great little mascot! I will be back for any of my future bike needs!

I brought my bike here back in October because my front tire was flat and it cost $25 which was…read morecompletely fine. Came back again to get my rear tire fixed and they charged me $50 because the pedal was rubbing against the brake. They fixed it and charged me without asking when all I wanted was my tire fixed. Beyond angry because I couldn't care less about my facebook marketplace bike pedal rubbing against something. They should have called me or texted to ask if I wanted it fixed and how much it would cost. I WOULD HAVE SAID NO. Never going back.

I purchased a Sargent seat on the used market to find out there were some fitment problems for my…read more'19 MT-09. That led to me eventually damaging the latching mechanism and rendering the seat pan useless as I tried to work through the issues myself. Fearing I burned my money with my blunder, I reached out to Sargent as a last ditch effort to hopefully have the seat repaired. I got a reply from Bob, who said they could replace the pan and cover for about half the cost of retail, I just had to send the damaged seat in first. After a whopping $113 dollar shipping charge (WA to FL), plus the initial cost of the seat, and the cost to replace/repair, I was creeping up on the retail price, but I told myself as long as I didn't crest that threshold, I was going to be happy to not have a super expensive, totally useless hunk of plastic. I was absolutely floored today to find out that after receiving and inspecting my damaged seat, Bob wrote up my order as a full 100% warranty replacement and waived all my return shipping!! This to me is just outstanding; here is a company that stands behind their product, even if it was purchased on the used market! I have nothing but good things to say about my experience working with Bob. It's too bad that there are some pretty negative reviews for him, and the company itself - it would seem some of the things people are upset about (like shipping turn around times) are a bit outside of Bob's control. He's earned my future business, and I can't wait for my new seat to arrive!

Three strikes and your out! I sent my OEM seat into Sargent and they rebuilt it. The quality looked…read morepretty good, but they did not install the mounting hardware on the seat. The seat had to be sent back. They made a second attempt and the hole and mounting hardware would not lineup with the mounting port. It was unbelievable that they could not center the hole and hardware in the seat. That is strike 2. Two attempts at my OEM seat and they couldn't get it right. On the third attempt, they were able to dig up one of their seat pans and sent me a new seat. It looked better than the other two but the fitment was incorrect -- wobbly, gaps at panels, etc... The first day out the right front part of the seat would not stay secured at my gas tank. I gave them the benefit of the doubt and I thought maybe I didn't install it correctly. I reinstalled the seat and It worked well for two days. However, today the right front portion of the seat popped out at the right side of my gas tank again. I wasted six weeks and $450 plus a lot of pain and suffering and back back-and-forth and photos and videos and dozens and dozens of emails. I'm 60 years old and I've had a lot of motorcycles over the years. I know a lot of folks. I'm in a lot of motorcycle clubs and I will make it a point to tell everybody I know not to buy one of your crappy seats. The only positive in this absolutely horrible experience was a customer service representative named Collin. He should be made the CEO of the company and fire everyone else. It's no longer worth my time, but I will do everything in my power to let everyone I know not to buy a Sargent Cycle POS seat! I might even take some videos of me burning the seats and posting it on social media. That is how disgusted I am with this experience. Fire the R&D team fire the people in manufacturing fire the designers they are all worthless!

A bike shop I patronized for 20 plus years told me my bike was now too old to be repaired. Claimed…read morethey could not even get parts. I'm very attached to that bike which I've owned for almost 30 years, so I took it to Bicycle Clinic and was told "no problem, we'll make it like new!) Three days later I picked up a perfect bike with new parts, cleaned, smooth and running like butter! Thank you Bicycle Clinic! I'll never go anywhere else!

We feel hugely blessed to have found this place (special thank you to all the previous reviewers!)…read more The owner Alex is as knowledgeable and nice as can be. We had looked all around Jax for a replacement cruiser for my daughter after hers was hit by a car. We found the best prices and a lifetime guarantee on the one we bought here. He even helped install a new bike rack I brought so we could get the bike home. We couldn't be happier!

I have an Aventon e-bike in need of pedal assist mode repair (it didn't work at all soon after a…read morebeach ride--I know, kind of dumb). Starting with my initial phone call to Open Road, every interaction I had with the staff was handled courteously, professionally, and knowledgeably. I dropped my bike off and received an apology that the work probably wouldn't be finished until the following week--no problem since I wasn't in a hurry, but I appreciated the warning. The work was indeed done the following week and to my complete satisfaction.

Called to get some work done on my bike. I was told I'd have to leave to bike for several days…read more It's pretty simple work for someone with the correct tools and know how. The kind of job that shouldn't take longer than about 30 min. I explained that I'm from 1.5 hr away and I'd like to make the drive only once if possible. I asked if they would be able to schedule me an appointment to get the work done. He said I'd have to call back and speak with Jeff the next day. I called back and spoke to Jeff and explained my situation. He said they're really busy and wouldn't be able to get to it today. I asked about next weekend or the weekend after. It became very clear, he had absolutely no interest in doing the work. I said I'll find another shop. Poor customer service. Sadly more of the norm when it comes to bike shops these days.

I called for an appointment and the same day took it in. Everyone was pleasant. They are easy to…read moretalk to. The quality of work was impeccable. Price was reasonable. So glad we found this place

I called this business looking for a place to have my truck serviced! I was told they do not…read moreservice Mercedes however the gentleman on the phone was so helpful, he gave me two references and even gave me details about both(obviously these were people he knew well) I called one of them and took my truck there and I'm very happy with the service. Thank you so much don't come across people willing to help often if there's no benefit to them, I really appreciate you taking the time to give me some Great referrals, I will recommend your business solely from that experience!

I purchased a used Yamaha Waverunner from Eric at Gearhead Motorsports several months ago and I was…read morevery happy with the ski, the price and the extra help and advice that he gave me! I have been out riding it many times since then and it has performed beautifully and I couldn't be happier with it ! I would definitely recommend this shop for anyone with jetski needs ect... the shop was impressive & I ,as a mechanic myself, could tell these guys know what they are doing!

Gearhead had my Seadoo boat for almost a full year!! Had me fully convinced he knew what he was…read moredoing. Then gave me every excuse as to why my boat wasn't finished yet...when he did finally start working on it, he ACTUALLY took MY boat somewhere else to have it worked on, without telling me beforehand!!! ECU or ECM (computer problems) that Gearhead didn't have the experience or equipment to fix. 3 ECU's later and ME paying for (labor and parts) for something that didn't work. Final straw on last ECU....told me he would have to replace injectors and more. I told him NO! Paid $2000.00 to get my NON RUNNING boat back!!! Found New guy to look at it and he told me the ECU that Gearhead installed and charged me for was not even the right ECU for my boat!! See my problem here? The injectors were not the problem, so he was just guessing again!! I will never take anything to this guy or EVER tell anyone else to go to him!! You should find someone else to work on your boat and/or jet ski!!!

I called Golf Carts of St. Augustine to see if they could repair my brakes and handle everything…read morethrough my golf cart warranty, even though the cart was purchased from a different dealer. They picked up my cart the very next day, repaired it quickly, and had it back to me the following day. Everyone there was incredibly kind, professional, and helpful throughout the entire process. I honestly have never experienced better customer service from a business. I'm so thankful for their help and would highly recommend them to anyone in the area! Nicole and Trey Jones

Went here several months ago ready to pay cash for a new golf cart. They wanted full retail for the…read morecart so I asked for them to put on a trailer hitch as part of the deal. The owner came back with he would include it in the deal for "his cost, $95.00". I countered with, "I'm paying full retail price, you can include for the $95.00". He said no! He was silly enough to lose the whole deal for $95.00! I was very courteous and not demanding about anything during the whole process. If that small a difference made the deal fall thru, I certainly would not want him servicing the cart in the future. He probably would nickel and dime you to death if his margins are that small! I bought 3 miles down the road and actually got a much better cart for a reasonable price.

I inquired about a new Yamaha Super Jet they have had in stock since 2024. Told Ryan Kolby on the…read morephone exactly the facts. This ski was $8500 now mark down to $5999. I asked for Cash price out the door. had to beg for a response over 36 hours later. To be told the best they could do was $8800 out the door. What they don't know is that I work in the marine industry and understand tax and title in addition to other fees. They should stick to selling motorcycle, and be ready for a call from Yamaha Boat Group. Not a good look nor do they have a good reputation locally for watersports in general. To bad honestly speaking.

I brought my bike in, stated my issues with the rear brake kept locking up on me during rides & low…read moreoil pressure light. I really just wanted to know if it was the caliper or the master cylinder. $212 later I was told by one person the test ride was fine and that it's actually my motor going bad and I should think about getting a new bike. The next person said I shouldn't even ride the bike home because it was dangerous. Was very frustrated to leave with no answers I was looking for and no help. I ended up ordering my own parts and replacing everything and my bike rides great now. Can't say I'd recommend this place for service at least.