Jose jimenez helped me get a car after someone hit my car totaled it. I was able to get a brand new and low insurance. all thinks to him he really is the best read more

The WORST experience I have ever had at a car dealership. If you want $7,000.00 in ADDED ON FEES, LIES and PRESSURE TACTICS, this is your place! Was looking at a stock Jeep, and my salesperson was Wendy Novick-Fisher. Online price was $32,000.00. Came in, looked at the Jeep, and was told to come back next day and would make a deal at same price. Came back next day, but after all the ADDED ON FEES, the price came to over $39,000.00! Upon questioning this, Wendy became rude, unprofessional, and berating. What a liar! Too bad for them, as I had over $30,000.00 in cash with me and was ready to buy. Oh well! I will never be back to this dealership! read more

I wish I could leave negative stars. Worst experience in purchasing a vehicle in my life. Let me start with saying that I found my dream vehicle at this dealership. I live in Wyoming, so it wasn't possible for me to travel 1700+ miles to look at the vehicle. I thought I could trust the process and trust the dealership to tell me about the vehicle. I was wrong. If you are in my position, DO NOT trust this dealership. I had the vehicle delivered and it had a horrible hard water staining all over the paint and the glass. I had to pay close to $2000 for paint restoration. It also had a huge dent in the hood that wasn't disclosed when I asked about dents/dings and any other imperfections. I understand I was purchasing an used vehicle, but I expected to be told the truth and didn't expect them to purposely hide things from me. If only the issues went away after the truck was delivered... A couple weeks before my temporary tags expired, I called the dealership and talked to the title clerk. I was told very rudely that I needed to be patient and that things were being worked on. She let me know that nothing was needed and that I would just get my plates in the mail when it was completed. I was contacted the day before my plates expired to then be told that they needed me to complete a VIN Inspection (which I was told at the beginning wouldn't be needed due to them using a tag agency to complete the documentation.) I tried contacting the title clerk 4 times and was ignored while trying to get an update or an extension on my temp tag. I spent a week and a half without a vehicle, having to Uber to work or find rides from friends and family. I finally called and got in touch with the manager, Matt. He was very helpful at first and we found that the paperwork was still sitting in the title office without being processed. Once I got a new temp tag, I was only given 20 days in extension so at this point, I was close to having expired plates again. Matt was able to get the title sent to the tag agency, but then he fell off the face of the earth as well and hasn't responded to me. I had to start digging and figure out where my title work was without any help from the dealership. I was able to get in touch with the tag agency and get my plates by waiting in line at the courthouse for over 2 hours because the dealership didn't send all the necessary paperwork to the tag agency. They charged me $480 (mandatory cost) for them to do my plates and tags and the total cost was about $175 less once everything was said and done. They ripped me off just like they probably rip every customer that walks in the dealership off. Don't trust this company, and don't purchase from this company if you can get the vehicle anywhere else. I don't live close by, but I am not done complaining and letting everyone know what a dishonest, and rude company this was to work with. read more

I've been buying cars for many years from Novick. There are reasons that I continually return to purchase more cars from them. Everyone from the peole who take your vehicle to fill it with gas after you purchase it, to those in the top levels of the company, truly are concerned with your complete satisfaction. I purchased another Truck from them Last night. A 2020 Ram. It was a little pricey for me, but the staff did all they could to not only make it work for me, but also make sure i am completely comfortable with it. Thank you again Novicks for another fantastic experience. Jim Kincaid read more