The customer service at the front desk is lacking. Seemed like they were irritated by simple…read morequestions about products.

If I had to redo this experience, I would not choose this company. Communication was terrible, and…read morethey couldn't even provide the install dates I initially requested. Nathalie needs to improve her communication. However, the contractor they used did a great job with the installation. My experience is detailed below: I initially wanted my floors installed the week of June 16th, which was communicated during contract negotiations and agreed upon. After the deposit was paid, I was informed that they had to move us up to the week of June 2nd due to another installation. If we didn't accept that date, we would have had to wait until July. On the day the materials were delivered, we were not informed that they needed to be placed inside the house rather than in the garage, which caused issues due to other circumstances. On installation day, communication between the supplier, Floors Unlimited, and myself was terrible, resulting in an unnecessary argument. Lastly, regarding the final payment, Rebecca stated she would send the aftercare paperwork and invoice by mail. It has been two weeks, and I still have not received them. Receiving mail from a company less than 20 miles away should not take two weeks.

We just had our new carpeting installed by Dan from Liberty Carpet in New Bern, NC. Dan did an…read moreexcellent job and is a master at his trade. Purchasing the carpet from Karen was also a great experience. Karen helped educate us and select exactly what we wanted. This was a higher quality carpet and a bit pricey but was the best price in town. Additionally, Liberty is a small business which keeps the dollars in our community. We highly recommend them. Rob & Kim Lavallee

We love the friendly staff and relaxed atmosphere at Liberty Carpet. When we bought our home we…read moreneeded to install some 'temporary' carpeting before doing a major renovation. Liberty helped us out while other companies ignored us knowing they were not getting a big sale! We are going with Liberty when we finish our renovations.

A small fire in a bedroom and guests coming soon left us pretty sure we wouldn't be able to get new…read morecarpet in time. The folks at Carpet One were great. They got the carpet in in record time and juggled their installer's schedule, so the room looked great just in time. A couple of months later one seam began to show. It was only a short seam in an out of the way spot, so we didn't really care, but Carpet One insisted on sending the installer back to redo the seam. Great people to do business with. In fact we were just there today to pick out some tile for a new kitchen backsplash.

Our floors were done by Carpet One, very professional and always responsive. No glitches, and they…read morealways return calls.

Was trying to get carpet repaired and they set me up extremely quickly to get an estimate and…read morerepairs done! Highly recommend them!

We were having our kitchen remodeled and used Interiors by H&W, for the floor tile and backsplash…read moretile. Mike Albertson was very helpful in selecting the best materials that fell within our budget. He even helped in color selection and gave us all the information we needed, to make an informed decision. His crew arrived prepared and completed the job in one day! I recommend them for any job you may happen to have. You won't be disappointed.

Although the selection was somewhat limited compared to the big box stores, the installation was…read moreexcellent and the owner, Mr. Sellers, promptly came to our house to correct a pucker in the seam between the old carpet and the new at a doorway.

After a horrible experience at a competitor, we went to Mill End in Harbinger in search of a good…read moreprice on quality carpet for a master bedroom. Sue was very helpful and attentive. She listened to our budget restrictions and what we wanted and suggested a particular product. She also came out to our house to do a final measurement to ensure that the price was accurate and minimized waste so we didnt overpay. The carpet is beautiful and we are so glad we took her suggestion! Their price was competitive with other local carpet businesses, but the service far surpassed the others!