I am writing to express my profound disappointment regarding my final experience at Jackie's today…read more For 20 years, I have been a loyal customer, bringing items in for tailoring and referring countless friends to your business. I dropped off three items for tailoring one week ago and paid for the services in advance. I was instructed to return today to pick them up. Upon arrival, the associate presented my items and informed me that I owed an additional $35 because she had forgotten to include one of the necessary services for a dress on my original ticket. She then stated that I would not be allowed to take my clothes until this additional charge was paid. The $35 charge increased the total cost for this single, casual dress to $85. Given that this was the staff's error, I believe the business should have absorbed this cost, especially since I had already paid $50 for the tailoring--a price point that already made me question if the inexpensive dress was worth the investment. Furthermore, my phone number was clearly on the ticket, yet no one contacted me to approve the price increase or ask if I wished to proceed with the work at the new rate. As a result of this experience, which was caused by the new management's oversight and poor customer service, this was my last visit to Jackie's.

I have had alteration orders done on several occasions in the last few months. I have been…read moreextremely satisfied with the work, timeliness, and fair charges!

Had two dresses altered and he did a great job. Looked good and an easy experience. Turn around…read moretime 5 days.

Jackie's did a great job with my clothes, and I'm so happy that I brought them to her! It was a…read morelittle bit more expensive than the other options I considered, but considering the quality, I'm more than happy to pay the little bit of extra money. 5/5 would recommend, and this will be the first place I go next time I need clothes tailored!

Kimmy did a great job altering my mother of the bride dress. It was a jacquard material dress. She…read morehad it done on time, and it fit perfectly. She also fixed my daughter's bouquet holder made from my 30 year old wedding dress. Her shop is clean, neat and her expertise was greatly appreciated.

So disappointed. I cried more than once in the process of getting my wedding dress altered. 1. She…read morefailed to call as promised on the day before I was to come in for my fitting to let me know what time so I didn't get in until the next week. 2. She got confused because she didn't make any notes to leave on my dress and just before I came in for my first fitting she told me she had finished the job. WHAT?! How? I wondered if she had confused me with another customer. She hadn't. She had sewn my dress. So scary. She tried to blame-shift on several occasions as if these things were somehow my fault. 3. Thankfully she hadn't ruined my dress. After she fitted me and did further alterations, I tried it on and she realized she hadn't actually hemmed the dress. Good grief. 4. When it was supposedly done and I got it home and tried it on, I realized she hadn't taken the hips up at all -- they were puffing out. She had only done the bodice and the hem. She charged extra for that when I took it back! This experience was a nightmare. Her work cost $340 with no discounts for bringing me to tears twice or the hassles resulting for her numerous oversights. The sewing itself was very good but save yourself some heartache if you can and go elsewhere.

They drastically altered a dress on very short notice and did a beautiful job. I'm already lining…read moreup several pairs of pants and some blouses that also need alterations -- this time with notice. Their work is professional, and the prices are very reasonable.

I needed a formal dress hemmed for an event in 3 days. They got it done in 2! Great work!read more

I got a Living Social deal and used it to have my bridesmaid dress altered. They did a fabulous…read morejob. I was worried, but after the alteration the dress fit perfectly. And it was a good thing too, because I picked it up last minute before having to head to the wedding rehearsal. Despite the great job that was done on my dress, I deducted two stars. One star deducted for poor communication. And another for not having the store open during the hours stated on the sign. I stopped by the shop once to drop off my dress at 3pm and it was already closed for the day. I stopped by to pick up my dress at 6:30pm after I was told my dress would be done by 7pm (it was originally 1pm), and the shop was closed. No one called to notify me. My advice: always call before going to the shop! Prices are reasonable, work is great, Eclat just needs to work on it's business etiquette a bit.

These guys are awesome at custom clothing. I went to their website www.eclat-lrison.com and…read moreordered a ladies suit and it just arrived in the mail. A perfect fit. And., I was given my Groupon discount! The delivery was within 4-6 weeks as promised.,but the wait is well worth it. Cant wait to wear it this weekend! Oh yeah...they communicated with me every week on the progress of the suit.

I am extremely upset with this dry cleaners. I was very excited to utilize their services for dry…read morecleaning on my favorite jacket after reading all the amazing reviews. Unfortunately, my jacket was ruined on accident which I understand and that is okay - these things happen! What is not okay is that the owner will not respond to messages/calls, will not reimburse me, and is not trying to rectify the situation. The jacket was quiet expensive, is sold out online, and is irreplaceable. Mr. J needs to do better as it has now been 2.5 months of no reimbursement of my property.

We needed my daughter's wedding dress pressed overnight and when I went the next day to pick it up…read moreit was ready as promised.

They do a great job and is always friendly, but most of all, I can always count on my alterations…read morebeing done in a timely matter and the cost is perfect. I can honestly say that I have never had an issue with this establishment. I love doing business with them.

I just went to elite alterations to see if I could have a strap shorten on my daughter's dress that…read moreshe needs by next Saturday. The way that these people greet you you automatically feel as if you've committed a crime by entering their facility. They're not nice. They're not personable. They got these snarls on their faces as if your presence is just not wanted in there store. I would never return.

This place can be trusted for dry cleaning, but I absolutely do not recommend it for alterations. I…read moretook my wedding dress here and asked for one small change to be made. They did not listen to my request and changed something other than what I asked for, which made the dress 4-5 sizes too large. They attempted to "fix" that issue but I'm still having the same problem. I have been in 4 times now trying to get it back to the way it was (plus my one requested change), and they seem unable to do that. For your sanity (especially if you're a bride), do not take your wedding dress here for alterations.

I use the Augusta Highway location for dry cleaning and have been very pleased. I have also dropped…read moreoff items for hemming and have been pleased with results. Both alteration items were high end lined dresses. The staff are very friendly and efficient when dropping off and picking up.