When the guy that owned it before Covid was always there this place was the best. I have had the…read moreultimate car wash with gate privilege since before covid. I had to show that owner I was capable of pulling up into the touch wash safely to get my pass. Since the new owner took over I no longer have privilege to use the touch wash I pay a subscription fee for. In fact, it is now closed most of the time. This is even during business and weekend daytime hours. So I am being forced to use the lesser wash almost every time. They also stopped stocking the vacuum tokens. I am supposed to get one per week. Most of the vacuums don't work, but aren't labeled, so if you do want to use vacuums you can lose money finding out they don't work and no way to get money back. If something doesn't change this month I am canceling my subscription and going to one of the new, state of the art car washes that actually are maintained. Employees have told me the owner now doesn't care that things don't work.

***Update***** Since the owner can only reply with a statement that I am tied to a competitor…read morevalidates this review. (Attached photo of response incase they try to remove it)Police report # O18043081 Ogatamie county sheriff public record. Also my personal email address is adishman49@gmail.com. If you would like proof of my purchases with this company for the last 2 years since I moved here from out of state, plus any other documentation to make an informed decision on this incident please send me a message and I will help you the best I can. *** continue to my review*** I used to enjoy this wash, been here so many times, so much that I figured I'd go ahead and sign up for the monthly unlimited package. That is until the day I had an issue and was told to basicly go away. I called with an issue I had with a wash and was told to bring in my truck to show them what had happened. I show up to only be greeted rudely and told that I am a liar and that they were not responsible for what had happened before they even looked at my vehicle or understood what happened. To top it off they had already cancelled my account before I even showed up. What had happened was their touch car wash side had left scratches all over my truck that morning. The sides, hood, mirrors, tailgate, roof, and new chrome trim I had just placed on my vehicle that weekend. When I tried to show them that the new chrome had even been scratched, I was told they don't cover after market damage anyway, and to leave without understanding that the scratched chrome proved consistancy. They refused to do an incident report or give any insurance info. So I just contacted my insurance and I am going to let them handle it. (My insurance stated they will go after damages on my behalf due to photo proof and receipts of new equipment installation) A police report has also been filed per my insurance company's request, and was instructed this was not a new occurance for this business. So if you love your paint job beware! Also read the other low star reviews of issues with scratched vehicles. Thank you.

I used to love these guys. I even drive 30+ minutes to go there over some of their competitors…read more Until this last experience. I haven't been there in a while, so I decided to buy a 4-pack of their Royal Wash service. The first one was great. I decided to bring my other car in the next day. I drove 30+ minutes to get there only to be greeted by a "Car wash Closed" sign. So, I called and Rod answered. He told me the car wash is closed due to bad weather. It's not even sprinkling out. It's barely "misting". I explained that I had just driven 30+ minutes and everywhere online still says they are "open" and nowhere on their site did it say they close whenever it's even misting outside. He didn't care one bit. I would have been frustrated, but would have taken it a little easier if his attitude was better. He didn't apologize, he had a "yep, we're closed, deal with it" attitude. Then he hung up on me. I called back and told him I didn't appreciate getting hung up on, and he continued with his attitude and kept repeating in a monotone/condescending voice, "how can I help you, sir?". I will be contacting the owners to get a refund on these prepaid washes. What good are they if you can't use them? If they don't refund me, I'll have to submit a chargeback on my credit card. Unless they make things right with me, I will not be going back. Rod single-handedly killed a once loyal customer. --- Update: Melissa, one of the owners of Clear Water called me and made everything right. She apologized and was open to other feedback. She also offered to send me a gift card for the troubles. Although it shouldn't have happened in the first place, they responded very professionally, and I will definitely be giving them another shot. I am updating my review rating based on the way they handled things. Thanks for reaching out, Melissa.

I'm disappointed with my last couple visits. They used to do a pretty good job but earlier this…read moreweek I went to get the car cleaned up before vacation. I purchased the Works+ package. I get home 25 minutes away, open the hatch and the back wasn't even vacuumed, back seat wasn't wiped down. I can be understanding if it was real busy but it wasn't. That means that the people who checked me in and are supposed to do the vacuuming and the people who dry the car and wash the interior windows missed it too. When you pay over $30 for a wash you expect better and I should be able to have confidence it would be done correctly. Almost all the workers were kids maybe there needs to be more supervision. Maybe I'll have to start going to PDQ.

they are close my apartment and big washing maching and dryers and reasonable and friendlyread more

This place is by far the cleanest and most friendly place I've ever been to. They are constantly…read morecleaning. Anything goes wrong they fix the problem immediately. I would recommend this place to anyone.

Great service! Benita and her boss really did a good job at taking care of me and my car. They…read moreeven signed me up for a membership for just $5 or $10 for the first month. Highly recommend the car wash in Grand Chute.

Read the other Yelp reviews!! Others have complained about the (non existent) under carriage wash…read more This is exactly what I filed with the BBB (still have not gotten a response from Tsunami!): Misrepresentation... This company misrepresented services which were to be provided. Specifically an undercarriage wash was supposed to be a part of the Big Wave service. Immediately after getting my first car wash at this business, I checked the undercarriage of my vehicle and it wasn't clean nor was it even wet. My main purpose for purchasing a package was for washing the undercarriage of salt which will be coming in the future Wisconsin months. I paid for a whole year right from the get go and am 100% dissatisfied in how they misrepresented themselves. I will pay for a single wash (at $10) but am requesting the rest in refund ($179.89). I tried performing a request for refund through their website however it would not let me register. I would like to be contacted via email and credited for what I paid (minus a single wash).

Beware!! The person at the gate signed me up for about $18…read moreper month. But little did I know that when that "promotional" plan expired the price MORE THAN DOUBLED. It went up to about $39.00/month. Shame on me for not paying attention to the price gouging in time to cancel it. They would not even entertain the idea of good customer service and refunding or making it right with some coupons or anything in order to keep my business. There are so many other car washes in the area. Don't waste your money on Club Car Wash.

We are put through to close together. I was getting a headache and nauseous a few different times…read morefrom the exhaust fumes because of the vehicles were too close in front of me. They need to space them out more!

This is a wonderful car wash. Reasonable prices and my car is always nice and clean…read more They do have vacuums and if you need air fresheners, extra towels or products to wipe down your interior that is also available for a small price. Dollar to coin machine is also on site. This property is very well maintained on a daily basis Open 24/7. Shining up my car now.

Car looks like crap. Only dirty water came out. No soap. Clear coat protector looked like oily…read morewater. Never again.

I've been a member for years. 2 days after renewing my membership for the year ($284.84), I got…read moreblack marks all over my car. We tried everything to clean them off. Even the manager tried. Tsunami won't refund my membership, or pay for the damages, claiming the damages weren't from the car wash.

I have been a member since my local Tsunami car wash opened. I have been patient with un announced…read moreprice increases on my membership, as well as double charges for the same vehicle. The customer service at the car wash location itself is really great! Unfortunately, they are unable to keep management or support the nice staff that they have. Corporately this place needs to be more professional and proactive with customer service needs. The first over charges I had took over a month to get a response. This month I am having a similar issue. I decided to go ahead and take my three vehicles elsewhere. It's so nice to have that option. I hope this company can do better in the future. You sure are risking some great employees at the location I used to go to.

I have been there a few times with the manager's special. I am very satisfied. In the spring/summer…read moreI will do the inside, but it sure is great to have the inside done in the winter. Overall very good job. Thanks

they left water in my brothers car and did a horrible job I would not recommend this placeread more