Very rude customer service. The poor customer service should not be overlooked by the adequate food service. I placed an order to pickup a week in advance that should not have been met without any delay or issues. And I am very understanding but I would expect a little more compassion from the establishment for inconvenience. I should not be targeted with animosity for expressing concern that my order was delayed by two hours after the expected pickup time. I was threatened with not receiving my order anymore and will not order from this place again. I highly caution people ordering from here. read more

A true landmark in Chicago going for over 30 years Great service family owned business!!' read more

This location has been decreasing the quality of their items for the last 3 years. I have been coming to this location over 15 years and I have finally reached my finale with this location. The chicken has not been prepared well (not cut well, missing parts, quality), not fresh, and the customer service is appalling. I'm glad to be moving on and taking my business elsewhere. read more

Ciales is awesome! I had a very unique recipe for stuffed chicken wings that required all of the bones to be taken out without tearing the skin. Francisco was able to learn the process and get the wings prepared for me just in time for my event. The chicken was very fresh and tasty and the deboning process was executed perfectly. This place is a gem and it doesn't get any fresher than this...highly recommended!!! read more

I saw a story about this place on the news and remembered when my mom used to go here to buy chicken so I had to go back. Very fresh and delicious as I remembered. Doesn't get more fresh than killed on site! Will definitely return again! read more

So Many reasons, went to give a deposit on a goat for birria and everything was so disorganized. Girl that took care of me just wrote my name in a torn piece of paper and when she gave me my receipt she said to make sure to save it because they tend to lose things and to also call a day or two before to make sure they don't forget. When I called the day before to confirm my order sure enough they could not find my order and if I had my receipt, 5 minutes into owner arguing with another employee they found my order. Day of pickup arrives and my husband goes in to get order and they could not find my order, made him wait a long time for order I was told I could come in at any time the next day. Very bad customer Service, will never come here again. Do better. read more

I would characterise my experience with Ciales Poultry as "greatly satisfactory". I did pick up some good chicken breasts here at about 2 dollars a pound. They were on the bone (didn't affect the weight so much, it's still a decent price) so I had to prepare them myself, however I did get a quality stock out of them as a result. Going in, the smell was a little peculiar even for a poultry store, and the line of vegetables they had stacked up looked a bit iffy. Probably best avoided. However, the meat is great! Be warned though, I hear this is a Santeria joint. They ritually slaughter the chickies and sell on the meat. Seriously, I heard this. You can hear the chickies fumbling around in the back room, blithely unaware of the spiritual design to be put upon them. Possibly you'll want to grab your reasonably priced meat and get the hell out of there soon as you can. Also take note, this place it often to be found empty of both customers and produce... hmm, one must surely assume those two things could be connected... somehow, so they do themselves no favours to that end. read more

Great customer service and the meat her is fresh and very good quality totally recommend

The staff here is great! Really nice and the meat is fresh and a very fair price. It's definitely a different experience than your normal grocery store or butcher but if you can move past the lack of frills you get a great product. read more

I've been going here for awhile and gotten extremely fresh and delicious chicken, turkey and have even ventured goose and duck. Service is A+ as they are always patient and flexible to give you what you want. (Daniel L sounds like he forgot to take his medication, but made for a humorous review.) You do smell the live animals when you walk in the door, and you can see the very clean prep area when you approach the back counter. There is free parking on the street, or you can just pull in behind one of their trucks in the front parking area. The chickens are farm-raised and are more al-dente than supermarket chickens and I can no longer eat supermarket chickens as I now regard them as mushy and a bit slimy. They cook well and I've never had a dry breast with Ciales chickens. Tthey seem to have lower fat than the supermarket. You can also walk into the back and view all the live stock if you want ( and Daniel L's non-existent ritual area!). They are always very open and welcoming. Picking out your own takes about 10 minutes (no time for a Santeria ritual!). Other produce varies. I pick up cilantro and farm eggs from there and sometimes more exotic eggs like quail or guinea. I got some excellent onions there recently. Sometimes they have live chicks which are snapped up by locals who raise them. They also have roast pork and other items you can special order. Overall, it is a wonderful experience - just watch out for major holidays when a traffic jam forms around their store! read more

As a reformed vegan, I'm pretty picky about the origins of what I eat. As I cannot currently raise my own foodstuffs, I do my best to acquire meats (in particular) from reputable sources. I've been to Alliance poultry before (also quality business), but having moved further north than I had been, needed a new primary shop. A call ahead verified that they would be open Thanksgiving day, so I stopped by that afternoon to pick up a duck for my celebration. The building does have a dank, animalistic scent, but that is unavoidable when dealing with an indoor livestock pen situation. It's not terrible; if you're really freaked out about weird scents, smear a bit of vaporub under your nose before going in. But it honestly doesn't take long to get your order processed, mine was about 12 minutes start to finish even on a busy holiday afternoon. You go back to the cage area, pick your bird (with employee assistance), get it weighed out, decide whether you'd prefer a whole bird or segmented, then receive a still warm bag of ready-to-cook meat & giblets (plus the head unless you request they keep it, lol). Excellent selection, great prices, friendly service. My new go-to spot for ANY poultry needs! read more

It's been a really long time since we ordered it, but we ordered a lechon for our ceremony. We had approximately 150-200 guests. Ciales was very helpful in helping me determine the size we would need. We got lots of compliments, it was authentic and the price was very reasonable. I would return in the future. read more

Could be cleaner, but try the pernil. Got a 20lb one for a party and the taste was easily 10 out of 5 stars. Probably one of the most perfectly cooked and seasoned meats I've ever had. And great price! read more

Live rabbit! Yup. You go in he back. Pick your bunny from a cage. Weigh him or her and pay $3.xx? Per pound. You can watch as they butcher it from start to finish. I peeked in only after the guy was wit the angels. Then they skinned, gutted and chopped him into small pieces.. I've never been handed warm meat in plastic. Fresh as they come.I even made a rabbit stock from the chest cavity I did not stew. read more

I wanted a pork leg for Christmas dinner, so I went there based on location and recommendation. I was told I could sample the product the coming Saturday, so I went back Saturday to try it out. I thought to purchase a whole chicken while I was there. Sampled the pork, it was tasty so I went ahead and placed the order for the pork. Unfortunately, the chicken was very tough, and relatively expensive ($11.50 for a chicken). The Christmas pork was flavored well but very dry. Both of my visits to complain and question why the food was sub-standard went unresolved: the woman who served me was unapologetic, blaming my cooking technique for what was actually likely an old hen, and explaining the dryness of the leg as due to the varying weights of legs that are all cooked together, meaning the smaller ones dry out (they can't take the smaller ones out earlier than the larger ones??) I had looked past the pretty gross environs of bloodied aprons, smelly air, and questionable cleanliness in the spirit of something unique and outside the box. The management is unresponsive although there is some language barrier. It was a disappointing endeavor and I will not go back. read more