We had the pleasure of leasing a property from September 2018 through September 2019 through…read moreShamrock Property Management. From the first meeting they exceeded our expectations; the agent showing us a property we thought we wanted immediately understood our concerns and our needs and took us to a second property that fit the bill perfectly! There were just a couple of very minor issues after we moved in; we reported them through the maintenance portal and the office scheduled professional help to remedy them immediately. Communication from both the office and the vendors dispatched was excellent every time. We ended up having to leave Waco just over a month before our lease was to expire. They clearly explained the process, and worked quickly to lease the property following our departure affording us a prorated return on the last month's rent. As retiree's, we were so grateful for their policy and their flexibility in working with us. I wish I could remember everyone's name that we worked with over the year, but it really does not matter...EVERY person we dealt with went above and beyond to assist and they were all every so nice as well!

Overrun with roaches and rats! Mold growing below AC wall vent! They charge tenants for service…read morecalls, and they absolutely do not keep up with pest control. Avoid them at all costs!

They keep your deposit. My duplex was spotless. Crooked business and owner. All the reviews…read moreeverywhere speak volumes. Rude and dishonest.

If I could give a zero star I would. I lived in one of their duplexes for two years. When my lease…read morewas coming up I looked for a new place and found a house that better suited my needs. When it came to Harrell being cooperative with me or the new leasing company, it was awful. They were rude and short and would not help me with any documentation I needed for the new leasing company. Thank goodness the new company accepted screen shots. Now, on to the move out process with Harrell. I followed all move out instructions and requirements to the letter. I also got my carpets professionally cleaned and deep cleaned my unit and appliances over three days. Per my lease, I paid $1000 security deposit, $400 in pet deposits, and $65 for my garage remote... again per the lease, all refundable. I'm not the best at math, but that adds up to $1465.00. Knowing this, why did Harrell say that the deposit amount was $1315.00? That didn't add up. On top of that, they took $583.43 from the $1315.00 deposit. They cited $354.38 for painting and $91 for cleaning! I have never not gotten my full deposit back and couldn't believe what they took. They also cited things that were not accurate such as missing bulbs and a smoke alarm battery. All of my bulbs were working and none of my alarms were beeping when I left the unit. I don't even care about the little stuff though. I just can't get how they charged me for painting and cleaning. I will never use them for anything ever again.

We live out of state -and had a 48 hour window to get a bedroom and bathroom painted in my…read moredaughter's house near Baylor before moving in for the year. I called several places and Cindy was the most responsive and flexible. They were the only people to provide a detailed quote and Nolan communicated exactly what he would be doing, and the pricing was competitive. Irma was a phenomenal and flexible project manager- which was very necessary since we had to fly into town, rent a van , move, and get the rooms painted in 2 days. The best part was how amazing everything looked! I highly recommend them!

They painted our house in July and did such a good job. So nice and professional. I highly…read morerecommend them.

Please don't use this company, I had a horrible experience and want to warn everyone. A lot of my…read morestuff was broken, scratch and destroyed. I informed College Hunks no action was offered or taken. Dan the owner from the start refused to look or help with the mess his employees created. I sent pictures of my stuff and he just stated I will not help you!!!

Called to set an appointment about two weeks before the home was closed on. Asked my realtor for a…read morerecommendation she took a pool of the realtors and 3 of 4 recommended them. The lady who handled my appointment schedule at the toll free number was very polite and set up the appointment with ease. The local guy was very understanding and polite as well. On moving day the guys showed up on time they gave me a text when they left the store they went to my parents home first then the apartment and then to the destination. They were very efficient and quick. They were also very polite. The hunks part is explained on the pic of the truck that I posted. It was a very nice experience as far as moving goes and pretty reasonable w the price as well. Would definitely use them again as well as recommend them to family and friends. There wasn't much to report that is negative. when I think about it nothing really. Very positive about this company plus they donated two meals to charity w every move.

Awesome place to live! Management it awesome and cares deeply about your satisfaction. My wife and…read moreI were able to move in day of. Jade worked with us and called her manager to get our papers checked out same day. We started our move in process at 11:00 and had our key to our apartment by 3:30. We also filed two minor work orders (cleaning a small stain on the carpet and replacing some slats in some blinds) and both of them were fixed within 3 days of us filing them so they are very responsive. All in all awesome management and very nice apartment.

Tuscany Ranch is definitely a beautiful place to live. The complex is gated, pet-friendly, and has…read moresecurity, a pool, grills, fitness center, handicap parking spots and dog park. It is well-lit at night and has plenty of sidewalks to walk around on. It is conveniently located close to I-35 and several places to shop, gas stations, etc. Maintenance and staff have been helpful, friendly and timely. Pests are a problem here in the south. If your apartment has a pest problem (like ants), they will have a company come spray your apartment. Lots of other random acts of kindness like free Chick-fil-A breakfast too! The apartments themselves are beautiful. Hands down the best looking apartment I've ever had. I have one with a nook instead of a patio and I'm so thankful for the option of extra sq. footage! The apartment is already painted with great colors. Normally, this is something I would do myself so it's nice to have it already done. Fireplaces mantles are also a pretty color. The windows are tall and have ledges for my cat to sit on/sunbathe. I think third floor apartments have cathedral ceilings which make it feel bigger. I love all of the storage available. There is ample storage in the bathrooms so they knocked it out of the park here. Normally I need extra cabinets/drawers. The pantry in the one bedroom kitchens is huge as well and the kitchen has a built in microwave. Love being able to have a washer/dryer in the apartment too. Minor room for improvement: It's currently above 90 degrees outside and they've closed the pool down for the season. Granted, I'm not from Texas so this could be typical but I think 90 degrees is plenty warm enough for swimming. Could they add some recycling dumpsters where people can put their recyclables? It's 2017, why doesn't everyone recycle? There also aren't any elevators (really only a con when you're moving in/out). Possibly supply a washer/dryer for the units instead of renting them out. I hope this review helps!

DO NOT rent from this company. Kept my deposit + $850 more for bogus charges. Duplex had normal…read morewear after 15 months. Charged $600 for paint that was absolutely not needed. These people are crooks. Rather live on the streets than EVER rent from them again. Reporting them to BBB.

We were truly blessed not only with our rental with Alliance Property Management, but the team, as…read morewell. Alliance takes excellent care of their properties. We lived in our unit for over three years. In that time, we only needed maintenance to come on a few occasions for very minor reasons. Services were promptly and accurately rendered. Communication with Taylor and Ashley were nothing short of spectacular! Friendly, professional, and efficient. We not only recommend Alliance Property Management, we confidently tell you there is no need to look further for your rental needs. Thanks Taylor & Ashley for making our experience wonderful!

Their contracts are written to keep you in their properties longer than you intend. Terrible…read moreresponse to maintenance requests. They are looking to take your money at every turn. I would NOT recommend them anyone.

If I could leave no stars... I would. Absolutely no communication and Vickie refuses to answer the…read morephone. Over 2K in rent and the AC/Heat went out 3 times.... She wouldn't reimburse for those issues either. I also had to pay to have small things fixed due to the sloppy upkeep. I had to pay to have the home professionally cleaned when I moved in due to it not being cleaned prior. All of the paint in the interior and exterior of the home is mismatched. The flooring is terrible. She didn't want to put me on a 12 month lease after renting for a full year because there was an "extra car" at my house.... I have a 4 year old.... who has a babysitter occasionally. She also never communicated or asked that question. I would never rent from this company or recommend it to anyone.

Malisa and her husband are awesome! We have worked with them on several properties and they are…read morealways incredible. Prompt service and professional attitudes. I really enjoy Malisa's fresh take on the industry and it makes her listings stand out. Hope we continue with them for years to come.

I texted Malisa at 9:19 AM after a second night without air conditioning, simply stating: "out…read more[sic] a/c is still broken *our" She replied: "Was someone there yesterday to let them in" to which I replied "yes, they cane [sic] and said the problem was with the unit outside *came" She said: "Ok then they are working on it" I replied: "okay thanks" I called On Point at 9:49 AM but there was still no update from them either, not even an ETA, just that they would "definitely" be out to fix it by the end of the day on Thursday, July 20th. I texted Malisa back ten minutes later "do you have an eta of when it will be fixed? it's been almost 36 hours and we have pets" She said back to me: "When they get the parts" I said, naturally: "do you know when that will be?" She says: "Could be a week" This is when I grow agitated: "that is unacceptable. you cannot expect us to live without air conditioning for a week. please have some empathy" Her response: "I am not in control of ac people or part ordering we did our part called in service request unfortunately you have to wait" I asked her: "can you get us a window unit?" Her response? "In the state of Texas I am required to provide heat not ac" I texted Chantel at 10:03 AM "do you have an eta of when our a/c will be fixed? it's been almost 36 hours and we have pets". No response. I called On Point again at 10:54 AM on Thursday, July 20th but they still had no updates for me, simply telling me that the delivery truck still had not arrived but that she is sure that it will still be fixed at some point today, July 20th. I then get a text from Malisa saying "Do not call the ac people and bug them. They do not answer to you they answer to me and we are working on getting issue fixed. I will let you know when they will be out to repair. Btw you need to refresh yourself on the pet policy. I don't care what it is if it is not on the lease you are in violation of your lease." My response was "I called and Spoke with Chantel two weeks [sic] and she said you told her to tell me to bring the pet fee with next month's rent *two weeks ago" and then I sent her a screenshot of the text message I sent Chantel on Friday, July 14th at 11:39AM reminding her of that conversation. Ms. Spivey: "You will need to update the pet agreement so no you just can't add to rent. Let me know you will be in on the first to update forms" I replied: "I will be in on the first" and she said "You can bring with rent but you both will need to initial changes" and I said "okay I will let [redacted] know, thank you" I then asked her "the a/c people are saying it will be fixed today so I'm wondering why you said it would be a week?" (see above where she says "Could be a week") Her response was to send a screenshot of our own conversation we were having just a few hours ago and then says "I said could be a week. I'm not in charge of their schedule. They said it should be in today but they don't know if it will be in delivery truck. I'm being realistic with you" I replied: "I've had two nights without any sleep and am not in a very good mood and am not going to discuss this any further. I will be in on the first with my $750 rent and $500 pet fees" Her response? "Good glad you understand now" I am unsure of what else I can do on my part. When I call On Point, they call my landlord and complain that I'm "bugging" them. When I talk to my landlord, she says "in the state of Texas I am required to provide heat not ac." I am now trying to fall asleep for the third night in a row without air conditioning and am at a loss. The only thing I know is that I hope this experience doesn't happen to anyone else, and the only way I know for sure that this won't happen is if you choose to rent elsewhere.

They manage our property where we live and are about 2.5 hrs away. They don't understand things…read morehere are different. They do not keep up on lawn maintenance as is stated in our contract. We have to beg them to get it cut. It at one point was over 12 inches tall and snakes everywhere. We had it cut, as we have before, and last time they took it off of our rent. Now they refuse to do so. Our washer went out a little over 2 weeks ago, still no replacement of their property as it should be per contract. We had zero issues with the previous ppl who ran the property, but it's not near them and they simply don't care.

BAIT AND SWITCH! Got approved, paid application fee, pet screening fees, paid deposit only for them…read moreto withhold the lease saying they want $1000 more per month. Still haven't refunded all my fees.

I was impressed with the staff that assisted in the rental forms and applications, especially…read moreTracee.

piece of crap company. they are rude and don't answer calls when things need to be fixed. Justin…read morethe manager/owner will block you on his phone instead of helping and never return a call. they will promise you things with the property you will be renting from them and then never follow through. This year has been HELL. very unprofessional.