Biggest selection of cigars, unbelieveable service, and most knowledgeable cigar aficionados that run the place. Always feel welcomed here. A great place to have a smoke just like their other locations in Sherman oaks and tarzana read more

Nice cigar shop, huge humidor with great selection of cigars. Customer service is okay.

I have gone to this shop multiple times Chris is very helpful and knowledgeable on cigars. Recommend this shop.

Great collection of cigars and very good customer service. It's exclusive club and extraordinary collection of cigars. Staff are very helpful and knowledgable. If you are new to cigar you should visit this store and enjoy. read more

Cigar House - Inside the store - Tobacco Shops Near Me - Chatsworth, California

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Nice selection and good prices. Highly recommend. I don't know anything about cigars but their advice was great.

Ed is great. Always here when I get a chance for my lunch break. Great selection of cigars and new couches to sit relax and smoke.

I am relatively new to cigars and dont know much yet, and when I told the woman who was working there that, she got real excited and walked me around the humidor telling all about the different cigars and what they are like. She made some very good suggestions and explained to me what I should be looking for in each of the different cigar experiences. I felt like I got a nice beginners crash course in cigars. I am looking forward to going back soon. read more

Great selection of cigars. Opus x dealer. Great prices, very fresh.

Great selection of cigars, helpful staff who are informative and great at recommending cigars to ones preference. Competitive prices, with all the necessary extras that are available at other cigar shops. Will come back here again. read more

Disgusting!!!! Been in there twice to buy cigarettes and both visits a bunch of men sitting in what looks like your average homes family area, were sitting there smoking and stinking up the place. Isn't smoking illegal inside retail stores??? I thought it was.... read more

This is difficult for me to write because I had been a customer of this store for quite some time. And, I'd spent a bit of money here, usually buying half-a-dozen nice ($10-$15 each) cigars each time and the occasional accessory, too. However, the owner's son (about 19 years old) is a real douche bag. (I know he's the owner's son because I went back the next day to bring this to someone's attention). Anyway, they certainly do have a great selection of cigars, very reasonable prices and a nice atmosphere. However, after twice getting treated rudely by this kid I am never going back. Very sad, indeed. read more

One of the nicest cigar shops I've been into. The owner was super friendly and helpful and the product was all premium. I went in to purchase a gift for my father's birthday and the owner helped me find something great that worked with my budget. read more

Very satisfied with my experience here. I wish I would have gotten the names of the young ladies who helped me. I stopped in to get a gift for my friend and I wanted a variety of cigars. The two young ladies that worked there were extremely helpful. They helped me choose some mid range cigars with no pressure to purchase anything. They were very attentive to my price range and even gave me a free box. Going back for sure! Prices are reasonable and they have specials all the time. read more

I've been smoking cigars for 30 years, and have been to cigar chops all over the western world. The customer service that I had with the woman working there was so incredibly bad, I have to wonder if she has mental issues. I'm not kidding. When I walked in I was greeted by her, and she asked if I needed help. I told her no thank you, I just want to see what you have in the humidor. Not a minute later she comes in the humidor and asks if she can help me again. I say no thank you, I just want to see what you have in your humidor. She says "I usually help people here". I tell her I had just been next door, I saw the place and wanted to see what they had, that Ive been smoking cigars for 30 years, and I dont need any help. I just want to browse the humidor. She said, "Well I usually help people in here, thats how it works", while then standing there and staring at me. SUPER CREEPY. So I said, "You have to back off and just let me look at what you have here. I haven't been in your shop before". She looked shocked, but continued to stand 5 feet from me staring at me. She was aggressively staring directly at me and my hands the entire time - like she was expecting me to try to shoplift. Someone needs to tell this woman that THIS IS HOW MEN SHOP IN A HUMIDOR OF A CIGAR SHOP. I've NEVER experienced this level of overbearing rudeness from even the most aggressive sales people.I tried to ignore her, and was looking at the selection. I was still barely 4 feet inside the humidor. I noticed that the humidor was over-humidified and some of the wrappers were cloudy - a sign of mold from being over-humidified. I picked up a Punch cigar and started feeling it down the length, testing it's condition, and it felt a little spongy. All the while this woman is standing there 5 feet from me staring at me. When I start feeling the cigar through the wrapper she says "I'm not going to allow you to squeeze the cigars in here".....WHAT? Feeling a cigar down the length is a standard part of selecting cigars! It tells you if its dried out, over-humidified, or poorly made with hard spots or lumps. It STANDARD. In 30 years NEVER has an employee of a cigar shop told me they wont allow me to test a cigar ion this standard manner - because anyone who knows anything about cigars knows that this is a standard part of checking a cigar. Telling a customer trying to make a selection for purchase "you arent allowed to do that" Is like a grocery store telling you that you cant check an avocado for firmness - thats how you tell if its ripe!. So, I figure this woman must just know very little about cigars and is basically a family member of the owner who is no more than a cashier. So I remain calm and polite, and say "Do you know why I'm giving it a squeeze?" She replies" Yes I know why, youre testing the draw". I replied, "Yes, that and freshness and construction". She says, "Well if you break the wrapper we cant sell it, so you're not allowed to squeeze it". IF a standard gentle squeeze breaks a wrapper, the cigar has to be so incredibly DRIED OUT that its to the point of being brittle and unsmokeable - in which case, wouldnt the shop want to know its selling dried out, brittle, unsmokeable cigars:?? BUT WHAT I REALIZED is that this woman was not only rude but completely ignorant about the product she was selling because the ROOM WAS SO OVER-HUMIDIFIED THERE WOULD NOT BE A CHANCE THAT A CIGAR IN IT WOULD BE COMPLETELY DRIED OUT AND BRITTLE - ON THE CONTRARY THEY ARE ALL SPONGY TO THE POINT OF NEEDING TO CHECK FOR MOLD. The EXACT OPPOSITE issue. She then said to me "YOU ARENT ALLOWED TO SQUEEZE THEM. IF YOU DONT LIKE IT YOU CAN LEAVE!" So I left. NEVER to return again. Btw way - I did not even get 4 feet inside the humidor before all of this happened. THE WORST. NEVER COMING BACK. read more

A nice cigar lounge but have be a member to smoke there. Kind of wish they would let that be known before purchasing my stogie, otherwise would have just driven to any another cigar lounge in the valley :/ read more

All kinds of premium cigars and a wonderful place and excellent service and you can get a good deals when get any cigars and accessories , nice humidors ,v good customers , read more

They have a nice lounge at the front of the store and a well maintained humidor. Also, they carry my favorite cigar La Flor Dominicana Double Ligero. I'm the type of customer who knows what before I enter the store so I've never asked the staff for help but they've always been nice when ringing me up. read more

I've been buying cigars here almost 8 years for a reason... best selection, best pricing, great environment, and friendly staff.

Great stocked humidor. I mean this thing is PACKED!!!! I bought their Adwani cigar that is family made by their establishment. All i can say about their cigar and merchandise is bar none best in the valley. Friendly and they even gave me a free stick. If you are a cigar smoker, this is a great place to visit and try their Adwani Coronas. Its reminds me of the higher end Romeo Y Juelieta Reservea real. 6 stars if i can give it to them. read more

great place to go and find a good cigar, the only thing that I don't like about this place is the parking, they are located next to many busy shops and only really have 2 designated spots, but they have good deals on cigars and cigarettes too. also if you have some time they usually have sports games on the TV and you can chill in the lounge and smoke cigars. read more

made the mistake of signingn the receipt without looking at the total. price on the pipe was 12.99. when i looked around and he asked me which one i wanted i came back to the one i eyed earlier and he get its for me. while he does he starts scraping off the price sticker and says its 15. its a small business so i didnt care since i was paying with credit card. i signed it and he gave me the receipt. it says 17. i start arguing wtih him about the 2 bucks. in the end he offers me some weird pack of cigarettes instead of the money. his wife was on the couch watching the entire time. never coming back to this store again. read more

Been coming to CH for over 5 years. The selection is great. Guys in there are friendly and knows their business. My experience has been great. Overall, probably one of the best places in the Valley for smokes. read more

Stopped by for the first time and was amazed and the selection of cigars they have a large humidor and have lounge area with couches and tv

This place was on my way home from a meeting, i needed to pick up some Xikar PG solution so i figured id stop. Nice environment when you walk in, went straight back to the humidor to see what they had and was followed by a beautiful woman who asked if I needed any help. I politely replied, "no thank you, I'm just looking". I began looking at all the cigars and to be honest I wasn't too impressed with the selection, I noticed that they were all about $.50 to two dollars, depending on the cigar, more than I usually pay at the shops I frequent. The next thing I noticed was that most of the cigars I picked up seem to be quite dry. By this point I had only been in there about two - three minutes, I hear the humidor door open and in comes the beautiful woman that greeted me when I first walked in, she proceeded to ask me again if there was anything I needed help with, I again replied "no thank you, I was just looking to see what you guys carry". This was the point where I decided to make my exit, picking a cigar is no speedy task so the last thing I want is somebody asking me if I need help multiple times in the span of a couple minutes. I walked back out and asked for what I initially came for, Xikar PG solution. She looked at me with a confused look and turned around to the shelves behind the counter seeming like she didn't know what she was looking for. I pointed it out and she grabbed it to ring it up, $8.99+ tax... average price for 16oz bottle, I paid and went on my way. Overall, it was a nice place and she was polite but the selection/condition of cigars and feeling like I was being watched/rushed kinda turned me off... That's just personal preference though. read more

I've been a customer since the store first opened about 14 years ago. The humidor has the best selection of any that I have ever visited across the country, and believe me I've been to many. Their prices are excellent and Ed the owner is as genuine as they come. Stop in and you won't be disappointed. They have a nice cigar lounge area with very comfortable chairs and the regulars are as good as it gets. read more

Great selection of cigars that you don't see it anymore in any other cigar lounge. One of the best lounge in town.

I love this cigar shop. They have it all. Probably is one of the largest selection of cigars in the valley. Most importantly, they carry Davidoff. They also have a nice lounge area. read more