Plz go to tobacco hut stay away read the reviews these guys are horrible the took my money and knew the vape didn't work they will know these products are not good and sell it to u read more

Awesome costumer service, SK was super friendly and helpful in suggesting different products. Will come back again

Went to buy vapes at this store without checking reviews.. Fake hyde and fog max vapes. Refused to give a refund, asking for an exchange instead. read more

Cigar N Vapes - Off color fake vape - Vape Shops Near Me - Fairfax, Virginia

Just purchased two Hyde vapes (about $45) and they're both fake and taste awful. Do NOT come here for vapes, total waste of money. read more

Cigar N Vapes - Mouth pieces should have the Hyde logo imprinted - Vape Shops Near Me - Fairfax, Virginia

No stars! I purchased an off brand Juul refill product and it doesn't work. I did notice the all sales final sign on the front door. When I went back to possibly exchange my product for a working one I then the noticed no exchange sign on the door. Surely I'd be able to exchange a faulty product....nope! You have to contact the manufacturer direct. So better off shopping somewhere else that at least has an exchange policy for faulty products. read more

terrible.. defective product try right 20 second after and they don't even exchange..

I called them to see if they could provide a price for the Hyde Edge. They said they don't give prices over the phone. I go there and ask how much and they say $20. Not bad I guess. I ask for the Hyde Edge aloe grape flavor. They bring it out and the plastic box it comes in is unsealed. The worker asks me to try it to make sure it works. I try the first one he gives me and it tastes burnt. Then he gives me another unsealed one. Tastes better but I'm in a rush so I get it and leave. It's been 2-3 days and it's already tapped out. I just went in to the store and the employee (some young kid) seemed high. I asked him if I could speak to the manager or owner. He then proceeds to tell me he doesn't know their numbers. I'm on the phone and the employee closes the door on my foot to "lock" me out. The kid says he's gonna record me? Record me for what? You closed the door on my foot. You trying to get some footage of you doing wrong? Lol. Good luck with that. Don't go to this sh1t store. Save your money. To the business owner: get new employees and stop selling knockoff brands. read more

These guys sell fake bunk disposables. Bought a vape on Wednesday dead by Friday. Would not exchange.

Sells defective products and does not offer refunds. I would HIGHLY recommend you STAY AWAY from this store. Take your money elsewhere.

0 STARS. THEY SELL FAKES. I purchased two Hyde's from this place for 40$ and upon opening them i realized they were obviously fake and when i called and demanded a refund for obviously fake products they acted clueless and said the same bs they say to everyone "no returns or exchanges" . Please please do not go here i genuinely have no idea how this place is still in business. read more

I bought a CBD vape pen from here. The guy who sold it was very specific that I try it before I left. It works fine. I was thinking about stocking up on a few before I return home from Labor Day, but these reviews have me concerned. read more

Bought multiple disposable and they all were duds. I asked the guy at the counter if he knew if they were good. Kind of gave me a little attitude or seemed annoyed. It sucked because they all ended up being bad. Bought three different disposables. read more

This place is a joke. Don't waste your time or your money going to this place. They sell offbrand products that do not work and will simply malfunction with a few days of use.DON'T SPEND YOUR MONEY HERE!! Even after confronting the sales consultant that sold me the defective item and his manager, they still would not help me out with a reduced price for a new product. I was even willing to pay 50% of the new items value although I received a defective item and they still wouldn't work with me. It's a shame that they're stealing peoples money during such a time. Shame on these people. read more

Many choices and they know what they're selling. If you're a newbie, this should be a good place to start. Open late as 9 pm. read more

I'm leaving a review for cigar and vapes in Lorton. I've lived in Lorton my whole life. I was so excited to hear of a vape shop opening so close to home! But it always sucked. Sold shitty glass. Used to not sell cigarillo wrappers (now they do for 1.49 even tho it says .99 on the packaging...) the employees are friendly but the manager doesn't allow refunds at all. Even tho the employee agreed with me that I was sold a faulty product, his manager didn't allow him to refund me or replace it. This store has always been a shitty one, but it was so close to home that I just sucked it up. But after selling me an expensive faulty product and not offering any sort of help about it I'm just done giving them my business all together. I already do the drive to other vape shops majority of the time but now I will EVERY time. Cigar and vapes just sucks lol read more

These guys are idiots. Shitty quality small hookahs for $30 lmao so dumb. And then alfahker is $15 lol how bout u go around and check everyone elses prices .. everyone got their alfahker at 10$ . And they wonder why they have no business. And have a stupid doorway inside to seperate back of counter and front .. LMAO! You guys are a joke! If you are looking for same stuff for cheaper check across the street at the halal store . They got boxes of 3 kings coals (100pieces) for $16.. while these idiots over here chargin 3-4$ each Lol box probaby $25 . Garbage read more

If I had looked at YELP before going, I would not have gone. I didn't think the experience was that bad. The prices seemed reasonable and the person who waited on me was good. I bought 60ML of 500MG CBD oil that expires in 3 months but I didn't care. It was only $30.00. read more

I was their customer since they opened. Not sure if it a result of change in management or ownership, but this place is HORRID. Terrible customer service, workers basically ignore you and seem annoyed to help. The MOD's may not be original and tend to last less than 2 weeks. The one server always present, has no interest to troubleshoot or take responsibility. It used to be a good place, but nothing will ever drag me back in there. read more

Defective product. Would not exchange after less than a day. I shouldve read reviews online... person working couldnt even look me in the eyes he looked so ashamed read more

They have a lot of products, BUT customer service is absolutely terrible. I came the other night to purchase some vape juice and the guy helping me kept looking at his phone and didn't seem interested in helping me. He also had a terrible attitude. He asked what percentage of nicotine I wanted, I said 6%, and proceeded to give me a bottle of 0.06% nicotine, NOT 6%. I did not realize until later and came back for an exchange but nope, all purchases are final. I wasted $50 on 2 bottles of juice. When coming back to try to exchange I asked if they had a specific brand of juice and he responds "uh yeah? Why?" And proceeds to keep looking at his phone. DO NOT GO TO THIS SHOP. There's plenty of other shops in the area that actually value their customers. Thanks again Cigar and Vape for the terrible experience. read more

This place is garbage. Do not shop here. I bought a vape from here got in the car opened it up turned it on and it didn't work. Went back into the store and they told me to call the manufacturer.... I over paid for this item so I could have it now instead of waiting to have one shipped to me for cheaper. The staff is horrible, Unknowledgeable and lazy. Please save your money and buy online or go to another shop. read more

Don't shop here! Their selection sucks big time and they sell broken shoddy cheap stuff and when you try to come back an hour after you've bought something there just to exchange it for working product that they can take the damaged product you're bringing back and damage it out and get reimbursed for it they throw up the no refunds and exchanges no refunds and exchanges no returns no exchanges even though they know they have just sold you a piece of shit that is broken Unscrupulous and the big fat guy that looks like hairy Shrek is an ass. I have spent hundreds of dollars in there over the last probably 45 months and half of everything that I bought has ended up being broken Within 15 minutes of getting home or breaking within a day or two and every single time they say the same thing except for one really nice guy who just exchanged it for me don't shop there read more

Yea, this place kind of sucks. I only go there to get a cigar every now and then. Their selection is relatively small and the prices are high. The cashier barely acknowledged me when I made a purchase. Just didn't feel friendly at all. Won't go back when there are other places nearby that offer the same thing, are more inviting, and don't charge an arm and a leg. read more

Just moved to the Fairfax area from Saint Louis, this was the closest vape shop to where I live. I looked at the reviews before I stopped in and I wasn't expecting much based on some of the reviews. The shop is nice and the two gentleman behind the counter were more than helpful. I am not familiar with all of the juice suppliers in this area and they took the time to help me find a new juice since they don't carry the brand I bought in Saint Louis. They were well stocked and the prices are good. For a 30ml bottle of premium juice I only paid a few dollars more than I would have in Saint Louis, for the high cost of Fairfax this didn't seem unreasonable. This is my new vape shop, no reason to go Anywhere else and I would recommend this establishment to anyone. read more

Service and Products is SHIT!!!! They sold me a charger that didnt work, and when i return after a few hours i am told that they cannot swap or return. Place is Garbage Mann. read more

Sold me a busted battery and refused to even offer suggestions on how it could be fixed outside of contact the manufacture. Since new management came in this place has seriously gone downhill. read more

Not sure why this place has such crappy reviews. Best place in Fairfax!! Most variety of juices, mods, etc. They have hookahs and stuff too. The man behind the counter was very helpful. Had some issues with my mod and he helped me figure it out. Even gave me a prop for my vape that's really hard to find (and usually not for sale). Definitely my go-to place and all my friends come here too. Highly recommended! read more

Avoid this shop at all costs. I bought a 510 universal vape battery a little less than 2 weeks ago and it exploded and set on fire. I brought it back and talked to Charlie and he was inattentive and dismissive of me and my issue with their product. He blatantly ignored me at times and would not offer any solution to fix the problem. I will never come back for their lack of basic respect and customer service. read more

NO RETURN POLICY! LOUSY CUSTOMER SERVICE! I bought a Vape for a friend who stated it seemed defective. I called to see their return policy and the person at the store stated they had "NO RETURN POLICY". I asked that if I but a defective product that I just have to "eat it" and he just said "Yes" and to call the manufacturer. He seemed high when we were there and was a lousy salesman. (BTW - He is the heavy set guy with reddish hair I believe). I think they are used to people complaining as per what I read. Even when I was there to buy the product I told him I was unaware of the products and he seemed to not care about anything as if he was on drugs or something. I guess it is a good store if you know your product but if you buy a broken item it is yours and this can easily be $100 to $200. Hopefully, I can dissuade some people from going to 1) save people from getting ripped off and 2) to let these jerks lose some money. read more

Oh yeah, this place sucks. If you have the option to go to any other smoke shop, do it. They absolutely will NOT do ANY returns or exchanges, which means you're stuck with anything that may have a defect. They test items in the store before you buy, but they only make sure it turns on, they never test it for quality, safety, or durability. The man working the front desk was also very unprofessional. He was almost hiding behind the case of cigarettes when we walked in. He was practically silent, and when he did speak, I could not hear him because he was talking so soft. Not a great vibe to the store, and it feels cheap and unmaintained. Cases looked messy and unorganized. Just a little more effort put into the store would make this place a whole lot better, because the selection and prices are nice, but the customer service is downright pitiful. read more

Very impressive selection of clone mods and tanks. If you already know your vapes and are not expecting a walkthrough with a pro, this is a nice place to find your clones. Keep inind that these are not authentics, and the store keeper is not a vape pro (I was told one of his partners was an expert, but he isn't always onsite). Their juice selection is also impressive and well stocked, but again, you will need to know what you want and find them without expecting too much help. I found they had some 100%VG juice, as well as more traditional 50/50 mix. Overall, I liked their huge collection of various clones and their juice selection. Worth a visit if you are already a hobbyist. Will not recommend for a beginner. read more

This place is a wreck. We went by to get coils, ended up spending almost $100 and one of the coils were the wrong size. Noticed as soon as we got in the car, didn't even start the car and asked to exchange them and was told no. The idiot behind the counter called his "manager" and got the same NO. This place doesn't know or care about customer service. Don't waste your money or time - they'll be closed in no time. read more

LOL, 33 out of 44 reviews are 1 star. Don't go to this place unless you want to be educated on the power of signage (they do not do refunds or exchanges) to move faulty product. STAY AWAY FROM THESE THIEVES!! read more

I'm "oldschool" and have been using a nautilus mini with an eleaf mod for about 4 years... I just like it. I've been through about 20 nautilus mini tanks during that time. Today I happened to be passing through fairfax and stopped to buy yet another replacement. I didn't really look at it until I got home (about 25 miles away). Something was off with this one. The mechanics were just, clumsy. Then I realized, this is probably a fake. And low and behold, it doesn't work with my eleaf mod. I switched with my wife's tank (she has the same setup), hers works fine. Ok, so my mod works. I gave her the tank I just bought and she had the same problem. "No Atomizer" on her eleaf mod too! I dug up the box from the last nautilus mini I purchased a few months ago. Yep, the one I bought from Cigar N Vapes doesn't have any of the security stickers. Hmm. Also noticed that the air flow indicators are wrong. They should get larger and larger as you rotate up the air flow. All the indicators are the same size. So I just got ripped off by these guys. And looking at the other reviews (some claim the exact same fake nautilus issue), I'm aware the owner will likely respond saying that they sell genuine products and that not everyone is satisfied. Don't bother. Instead, I'm posting pictures of the product you sell versus a legit nautlius. Perhaps you're an unknowing victim of your distributors. I'll assume that's the case, but bottom line, you're selling fake garbage. You took my money and I'm not happy about it. DO NOT reply to me saying if I had an issue I should have raised it then and there. The onus is NOT ON ME as your customer to report immediately that you are selling fake products. read more

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Warning to everyone...don't purchase anything from "Cigar n Vapes" in Fairfax. They sell you defective products & once you pay for it & walk out...no return or exchanges! The worst customer service if they ever even had one...and owner seems to never be there or accessible. Word to the wise, keep your money & shop online Amazon!! read more

Terrible store never going back again, i bought a $20 pen it worked for the night and then the next day it wouldnt charge when i went to return or exchange the item they said thats what happens when you buy the cheaper items, they know they are selling terrible products and dont deny it, dont waste your time and money with this garbage read more

DO NOT GO TO THIS STORE! I repeat! DO NOT GO TO THIS STORE! This guy is so rude!! I go there to buy peach tobacco for my hookah one day. I ask him which tobaccos on the shelf aren't very strong or whatever and he says, "I'm not here to educate you! I'm here to sell!" Like what an ass hole!! This is a non customer service oriented business that you have to avoid! So, if you go to this store because you want to check it out and you ask him about the vape that fits your personality or whatever, then call him out if he tells you the same thing he said to me. read more

False advertisement: bought a battery there because the owner said it'd last for 1 week, but only lasted 3 or 4 days. The battery is only used during the day by a regular smoker. Bad customer service: After the sales person understood the situation, he asked me what i wanted him to do. I told him money back due to false advertisement, he said there is no refund or exchange. Way over priced: for example, something that store prices at almost $50 can be found on the Internet for $10 with free shipping. read more

Wish I could give 0 stars. My friend went in there to get a starter kit. They would only give her prices, sold her a kit that's listed online for $17 but charged her $70. Then proceeded to let her buy juice that's 100% VG in a mod that can't even run higher than 50-50. She didn't know what she was asking for, got no help, and was cheated. Going with her to speak to the manager. Hopefully we can rectify this situation. Regardless, bad service, poor ethics and labeling of products, and staff that either aren't knowledgable or are too apathetic to actually help customers. DO NOT GO HERE! read more

Not recommended. Bought a battery for a Vape it's only last for 3 days and it won't charge or work again. They refused to exchange it. -Bad service. -Expensive stuff. -Bad attitude. read more