Popped in a couple days ago to grab a disposable vape and saw they had Labubus on the counter. Been…read morewanting to jump on the train to get one so yup, bought it. Asked multiple times if they were authentic and was told yes. Showed to a friend the next day only to find out it's fake. Painfully fake ‍ The fact the box didn't contain the collectors sticker or card should've been the first red flag. Looking at pictures of real ones confirmed how fake this one actually is (look at the poor paint job on the face. The nose is supposed to be pink, not red) I don't fault the young man working the store, he more than likely didn't know. But buyer beware, these are not real Labubus and all sales are final there. Grab a vape or your vape needs, avoid the Labubus by the register. Not sure I'll be back as I don't like that I was deceived. **I know this is the right shop. Located off 50 in the shopping center with Ocean Crab..

Tobacco Max is very reasonable even if you don't have a lot to spend!!!MJ is the best he is so kind…read moreand so helpful even when the customer doesn't know what they need or want!! Please come and check them out. I guarantee they will be there happy to help you like he helped me and they have so many great things!! I will keep coming back to see them! Thank you for taking the time to read my review. I hope it helps you.

Why can't I give 6 stars?? This is the best vape store in the area! It has a huge selection, very…read morewell-organized, and knowledgeable friendly employees. I went in there looking for a very specific brand of juice, ready to be disappointed because few businesses carry it. Not only did they have many, but in every strength. The best part is that it's a family business which I support any time I can!

Just started to come here for all of my vaping needs! I'll make this review quick and simple…read more.. If you are from out of town and in the Chantilly,VA Area and you need a vape shop ASAP they're there for you. If you need LITERALLY ANY vaping device they have it! If you need or want the widest selection of coils and juices they have that too AND MORE! Super helpful friendly and masked staff to boot! Personally I'll be back. I've already been here twice now!

Just left buying 3 disposable geek bar vapes. The young African American lady behind the counter…read morewas extremely helpful and offered advice and assistance as needed. This shop even allows you to open and examine one of your purchases to ensure it works before leaving which I am not use to back home. I would recommend this business to anyone visiting or from the area. If I was here more often I would definitely sign up for this membership card. They have huge selections of whatever you are looking for and their staff is knowledgeable and can answer any questions you may have. The location is located on the back side of a street facing building and is in an extremely nice area.

The most ridiculous, and frankly the worst customer service I've ever experienced, is the "No…read morereturns or exchanges" I understand not being able to return juice that has been opened, but not being able to return something in the same condition as when purchased? I bought a t-shirt that was too large and the next day I wanted either to return or exchange but the manager said "we don't do that" WTF? Apparently something happened with another customer in order for them to put that rule in effect. Now why should any other customer have to be told NO because of someone else's idiocy or bad judgement? Those are the kind of actions that precipitate finding another vape store, of which there are plenty around here, that sell the same things.

I can't speak to the vapes, pipes, CBD, kratom, hemp, hookahs, or cigarettes, but I do drop in here…read morefrom time to time for a cigar. They have one of the best selections in the area and the walk-in humidor is well stocked and maintained. The prices are slightly higher than a big dealer like Total Wine, and I don't know if you'd get much help in the way of recommendations, but this store certainly has something for you if you're hankering for a stogie. The staff has always been friendly, prompt, and helpful, and I think I have always been greeted when I enter. My only two complaints are that the parking is limited and awkward and that prices are only marked on about half of the cigars. That said, they do discount them by 20%, so that's nice.

Be careful they will steal your credit card information. I went in there for a few things cause i…read morenever had an issue and its close by. They are always super friendly. I get home around 8pm and at 1030 i get a notification from discover if i spent $100 on some casino slots iphone game. I rarely ever use my discover card and 99% of the time its online purchases. I had used it at this tobacco hut store though. So the only place i can point my finger at is this store. Super unfortunate. Idk if its a scheme they are running or if they dont know their card reader has a skimmer. I would call the cops but it was only $100 and discover is handling it. They def lost a customer cause now i cant trust them. So be careful if you choose to still go there or only use cash. If one of you who works there is the one that stole my card number you are a broke bitch boy. Not my fault you chose to work at a tobacco store cause getting a degree was too hard for you:(. Get your money up instead of stealing others lil man. Rating 5 stars to make sure people see this.

Love this place! Everyone is so nice, it's always SO CLEAN. I mean like SPOTLESS, no dust, no…read moregrime, the air is CLEAN. Which you might think isn't a big deal, but it's probably my favorite part. The staff is so nice too! The selection is varied my only but is that restocking can be slow especially if it's popular product. Value is average, but they will help you find something that fits your needs and budget. Also great location because you can get your product, good food, and snacks in the same strip.

Shop is cool but customer service is bad. just got cussed out because I was apparently "Doing too…read moremuch" when asking questions on a product I ended up purchasing. Not cool.

My elderly mother got lost on the road today and entered Cigar Town in Fairfax. Didn't have a cell…read morephone. One of the family owners, Oday, called me to let me know the situation. Couldn't have been more kind and helpful. When he found out she had a GPS in her car, he went to her car to program her route home. He called me back to let me know she was on her way home and asked that I let him know when she got home. This is a great family-owned business run by wonderful people!

I decided to check this place out after seeing the previous review - I was unaware that there was a…read morecigar place in Fairfax Corner - have no idea how long it has actually been there and I forgot to ask. Anyhoo - I walked in and a young friendly guy named Chris came over and asked if he could help me. I asked where the Arturo Fuentes and Romeo y Julietas were located - he showed me, asked me a few questions about what I liked, then made a recommendation for another cigar, based on similarities to the ones I always lean towards. So I bought one of the cigars he recommend, as well as 2 Arturo Fuente 858s - great price on the 858s - $4.00 a cigar. I don't recall ever seeing the price lower than that. Great shop, great selection, I'd hazard a guess that they have one of the largest selections in the area.

Great shop, great knowledge, and just an awesome place to go. Everyone who works there is excellent…read more and definitely knows their stuff. Highly recommend and check it out! -Returning Customer

Employees were very helpful & kind which has been very uncommon for me at vape shops so thank you!!…read moreBoth people working there were amazing and the Orion Bars they recommended were exactly what I was looking for. I highly recommend!

You ever have a good experience at a place that you assume doesn't have many reviews because it's…read morenot a restaurant? Thought I was doing this store a favor but I come onto Yelp and it appears I am not the only one who has had exceptional service here! Every. Single. Staff. Member. Was. Excited. And. Happy. To. Be. There. Idk about y'all, but when I step into any establishment and a staff member is just plain excited and energetic and happy, you immediately feel the same. Every staff member my friend and I asked questions to were eager to help us and bounced us off to a more informative staff member when we asked about certain wines. I wish I had gotten everyone's names, but David was the one we bothered the most haha. He was soooo helpful and incredibly knowledgeable and I appreciated his time and patience with us. After we checked out he even caught up to us outside and asked if we needed help loading the car! That was such a nice gesture and definitely not expected! I just moved to the area so it was such a pleasant experience and knowing my new local Total Wine has such great people in it makes me all the more excited to go there!

Walked in to pick up an order, I guess I interrupted a hot session of tea spilling because I didn't…read moreget so much as an acknowledgment or eye contact from the 2 standing at the front for a bit. Was told to go to another register and press a button. Eventually an older lady with blonde hair came out asking where are 2 other employees (guessing they weren't doing what they were supposed to either) Before finally acknowledging me. My problem wasn't what she asked, more specifically the condescending tone in which she spoke to me. So to say I won't be back, and understatement. Learn to treat the people that walk thru your doors as if you actually want them there.

Great shop, great owner, super helpful and friendly. I'm all…read moreabout supporting small businesses and this place is great. In an era where customer service lacks, Brett went above and beyond. Great dude. This is a great shop and look forward to going there again in the near future.

Brett is the guy to see for high quality cigars. I've been to a number of other tobacco shops and…read morethe cigars I bought here were far better. It's got to be the way he stores them. The humidor here is top notch. Also his recommendations are great.

Went in to ask for help, and the store carries Puff co products, he didn't want to be bothered. So…read moreI said I guess you don't want to check?!? He didn't I'm never gonna that. rick and mortar store again they suck.

Prices are competitive, and staff is friendly. Their rewards program is pretty good too! All in all…read morenot a bad place to stop by to pick up whatever you need from your local headshop!