Sometimes good, sometimes not. 75% of the time they are on point. My last order has been a bad experience. I ordered 10 days ago. They charged my cc 9 days ago. And yet my cigars still sit in their warehouse and they have no idea when they will ship out. How's that for customer service and bad business process? It is a $100 order. read more

Shipping takes forever and the cigars are dry and not up to speck, multiple cigars cracked! Are they shipping rejects? Like cigars that don't make it into boxes? We're talking top brand name cigars! Plasencia, e p Carrillo etc, etc, check your cigars when they arrive, doesn't mean they won't split while smoking! They need to improve on shipping efficiency and improve the quality of their cigars and better maintain them! I'll give them one more shot and that's it! I guess u get what u pay for! read more

Cigar Page - Plasencia 5 pack, so far 4 cigars have cracks and splits! - Tobacco Shops Near Me - Bath, Pennsylvania

The pricing is extremely good especially for the value of the majority of their cigar selection. Free Shipping is always a plus, while some may take a little longer to arrive then others, I can live with that stuff. They are typically shipped with a boveda pack to keep them humidified which is another plus. Is cigar page perfect? No, but they are still a very good option when buying your stash... Happy smoking everyone!! God bless! read more

Cigar Page - Taken 1-30-26 Very good smoke for the price - Tobacco Shops Near Me - Bath, Pennsylvania

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Probably the worse customer service I ever experienced. Just buy local. Avoid spending your money and never receiving a package. I have 5 emails saying it was delivered with no help or explanation. read more

I placed a roughly $1,500 order with Cigar Page for cigars for a wedding, rehearsal dinner, and other events. I was a new customer, and I was hoping to have a good experience with the company and recommend them to other cigar smokers. On the day of delivery, I was told that a signature was required. Since I couldn't be there, I paid extra to have UPS hold the package. The package was never received by me, and I never signed for it. I contacted both UPS and Cigar Page to get the situation resolved. UPS told me that Cigar Page, as the seller, should handle the refund. Cigar Page, however, has refused to refund my money and says UPS should be responsible. What is especially disappointing is that Cigar Page could have simply done the right thing for a new customer. They could have sent a replacement order immediately so I would have the cigars I paid for and needed for my events, and then dealt with UPS and the shipping issue themselves afterward. Instead, they chose to leave me without the cigars I ordered and without my $1,500 while UPS and Cigar Page point fingers at each other. I paid Cigar Page for cigars. I never received those cigars, and I never signed for the package. I expected a company that wanted my business and hoped I would recommend them to other cigar smokers to stand behind its customer and make the situation right. Unfortunately, that has not been my experience. I am extremely disappointed with how Cigar Page has handled this situation and am still seeking a refund for merchandise I never received. read more

customer NO SERVICE. I spend $6000-$9000 a year on cigars so I think I should be a valued customer. Last box of cigars I received keep cracking and splitting. 6 out of the first 10 for a box of 25. CS says ship back, at my cost, unexploded cigars for a refund. Already worthless ones that split are my problem. That's not right. No more business from me. Didn't take long and I get a phone call: Cigarpage now wants to pay for the return shipping and send me a new box of cigars. Better late than never but ... read more

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I recently purchased a 10-pack of Montecristo Platinum Toros. While the shipping box arrived intact, four of the cigars inside were severely damaged and unsmokeable.As a loyal, repeat customer, I was highly disappointed by my experience with your support team. I was informed that I cannot receive a partial refund because I already discarded the damaged items.While I understand company policies exist, rigid rules should not override basic customer satisfaction and retention. Forcing a long-term customer to hold onto ruined, unsmokeable product just to prove a claim is poor service. I hope management will review this situation and offer a reasonable resolution. read more

Cigar Page - Tobacco Shops Near Me - Bath, Pennsylvania

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I'm extremely disappointed with my experience with CigarPage. They shipped me the wrong order, and instead of simply correcting the mistake quickly, they're making me go through an unnecessary return process. I now have to wait until after Memorial Day weekend just to receive a return label, print it myself, drive to a UPS store, ship the incorrect package back, and then wait for them to receive it before they resend my actual order. This entire process will likely delay my order by another two weeks -- all because of their mistake. As someone who spends several hundred dollars a month on cigars, I expected much better customer service and a faster resolution. A company should stand behind its errors and make things right for loyal customers without creating extra work and delays. Very frustrating experience. read more

This is my third and last purchase from this place. My local cigar vendor doesn't sell Texas Lancero and suggested I go on Cigar page website. The price is always great but the cigars always arrive very dry and brittle. I think they store these sticks in the desert next to a cactus. read more

Cigar Page - Dry Texas Lancero - Tobacco Shops Near Me - Bath, Pennsylvania

Over the weekend I was placed an order for La Aroma de Cuba Edicion Especial #60 (2) 5pk. price was $47.03 per 5 pack. I went to check out and noticed Capital One Shopping had dropped the price to $25/5 pack. I increased my order to 8/5 packs to take advantage of the opprtunity- La Aroma de Cub Edicion Especial #60 5pk K5-LDF6060 $25.00 Ordered: 8 $200.00 I received a call from Matthew at Brandshopper, LLC this morning, who told me that there was "a glitch in their computer system and they would not be able to honor this order. However they would offer me 15% off this order if I wished to continue." As a consumer who has placed 195 orders from this website since 2021 I found him to be disingenuous, not customer friendly and obtuse. I asked him to speak with the owner and he said he would pass along the information. Matthew can be reached at (800) 799-1918 extension 595 read more

I have with cigar page for the past three years and spent a ton of money with them lately they're shipping has been horrendous. They don't ship out on time and they use alternate shipping methods to give you the lowest shipping rates possible in the longest times available I am no longer shopping with this organization. They cannot deliver on time. read more

They suck!!! Don't order from them ever. Never got my delivery and they keep pushing it off on refund as a veteran don't order anything from them. read more

Used to be a great company, now their shipping policies basically suck. Takes almost a week to process orders and when you contact customer service you get lip service. I was a very good customer but this will be my last order from them until they get their shipping under control. read more

Very good; ordered online Fri and delivered Mon PA to TX by US Mail. Very good. This is my third order from them and I get notification order accepted and when shipped plus delivery details. This last order they under promised delivery on Thu but it showed up on Mon. I will take it. Too bad the other reviewers had such a bad experience. Mine have been something to brag about. Don't tell my local cigar shop but their prices including sales tax and shipping costs is very competitive. read more

Ordered Cigars from here. I could have walked to Pa. From Ca. To get them and emailed and called. I got no answers. Needless to say never again. read more

Disappointed - Has a slimy, shady feel I really wanted to like CigarPage.com, but my experience left me uneasy. Shipping took longer than expected, and the packaging felt rushed. Just didn't give me the confidence I want when buying premium cigars. There are better, more transparent retailers out there. read more

Horrible service ONCE they actually begin talking to me .... It would have been who knows how long before I found out they didn't have "in-stock" inventory if I didn't inquire a week later to ask where's my order. Then the response I get is "oh, sorry we had an inventory snafu and you won't be getting your order until the middle of next month", like WTF they couldn't/wouldn't let me know........ No good with that BS..... What good is free shipping when it takes weeks to get..... If you can, order somewhere else to avoid this scam of a site ..... I even asked about sending something in the meantime so I wouldn't cancel my order..... No solution or offer whatsoever..... Just not a people business unfortunately read more

They took my money and did not deliver product. Also showed a different order complete and I did not receive it.

Service sucks!!! Takes forever to ship products. They don't notify you when product is out of stock!!!! No call No email!!!! Horrible!!!!! They also charge taxes!!! Other online cigar shops DONT!!! Most of the cigars I've received are dry. Possibly seconds!!!! Beware. read more