Big fan, awesome service, good prices - vape selection is outstanding, I highly recommend this…read morefabulous location and convenience

First time here and I'm glad I popped in. Super nice, helpful, and they have anything you'd ever…read moreneed.

This place has really changed since it first opened. I used to buy mine here all the time. Their…read morecigarette prices used to be decent and cheaper than many other places. Now their focus is more on vaping, pipes, and bongs. Their cigarette prices are outrageous compared to many other places. I smoke the cheapest generic cigarettes I can find. I can find generic cigarettes for about $5.50pk including tax. The cheapest sold here is over $7 with tax.

Don't ask the employees for recommendations on vapes. They don't care and just want the products…read moresold. I had an issue with a vape and the manager knew which flavor I was having issues with before she even took a look at the vape. Why an employee would recommend an unpopular flavor blows my mind but I won't be coming back to this tobacco store again. Been coming here for over 10 years and I'm disappointed. People are struggling and it's not cool playing with peoples money.

I purchased a hookah set and during my purchase not once did the employee or manager mentioned…read moreanything about their return policy. I go back a few days later to return it (it was unused and still in the same packaging) and they refused to return the item. They have no return policy sign posted nor did he verbally say I had 24 hours to return. Very bad experience.

From the owner: At Smoke Hut Shop, we offer a curated selection of premium cigars, top quality CBD, potent kratom,…read moreand a range of vapes-all at prices that won't break the bank. discover exceptional products and unbeatable value in one place!

Just walked out from their store about an hour ago, bought an ijoy capo and it's defective out of…read morethe box

This is a stellar location! Very friendly team members whom educate you every step of the way. I…read morerecommend anyone who has any tobacco needs to stop by the dale blvd location - all of your needs will be taken care of!

Great selection of cigars with knowledgeable staff. The guy helped me pick out a great cigar that I…read morethoroughly enjoyed!

This has been one of the best cigar lounge experiences I have had throughout the country. A well…read morestocked variety and selection of cigars with a nice sized and well managed humidor. The staff and patrons were extremely friendly and hospitable. They honestly need to do a seminar on to run a cigar lounge. The price points appeared to be on par as far as national averages, maybe with reduced pricing. I can't wait to return!

(I attached Google review this NEW CRUMMY MGR TOOK DOWN)…read more1st,let me say..(R.I.P.TYLER)..This store is a wonderful store,the employees trained by Tyler are exceptional, they know us the minute we walk in,have our stuff immediately and are very knowledgeable and very nice. Sadly a SO CALLED NEW MANAGER ARRIVED,THAT RUNS ANOTHER LOCATION&HAS DISRUPTED THE ..clients,regulars with specific purchases..HOW?-HE TOOK TONS ON SPECIALTY items that are guaranteed sales at this location..WHY WOULD HE SABATAGE A STORE&THEIR REGULAR CLIENTELE?? Not only suspicions but totally unprofessional by all accounts. Regulars for 9+yrs,as I am,he took my regular order out with many others clients for NO REASON,this is guaranteed sales,is he privately selling off grid,is he purposefully hurting the employees, what reason?? As a high powered sales person since 83,&owning my own stores&4 websites..I cannot see a reason for this inexplicable nonsence. All employees inside store are fully qualified to either manage or co manage this high traffic store with so so many regulars. Tyler did an amazing job with his staff. The saddest lies withen the purposefull SABATAGE, 1000-2000$++weekly..for no reason other than selfishness, petty authoritarian type managing,or just plain insensitivity towards loyal clients and employees. It's obvious he's not capable of caring for either company or clients or employees. Fire him&bring the store back to awesome employees and the clients,for which this "so called NEW MANAGER "-CARES NOTHING ABOUT..

Perhaps letting go of that weird employee I'm assuming is named Crystal…read more Asked for raw cones, she said "1 1/4th or king size?" I said "oh the regular size please" That her off. She was like "I SAID (like legit yelled) king size or 1 14th. I was so confused. And then she put the cones on the counter, I said "oops... my bad?" The she started saying "well if I say kings size or 1 1/4th that's what I said" but like in a raised tone and I said "okay, but why are you talking to me like this?" And she was like "because I can talk however I want" and I said "...you're doing a lot" and she was like "I can do alot if I want" and I said " you can, but maybe do it to someone who actually deserves it" then she voided my transaction. It was such a bizarre interaction. Clearly she's going through a lot but customers aren't your punching bag lol, go to therapy or call a friend. There's so many other smoke shops that have employees who are more chill. The other employees here are nice but I'm not coming back. Buying a pack of raw cones is like a 20 second interaction. Not worth the headache. There's a smoke shop on minnieville near blades barber. It's quiet and peaceful in there.

Great shop, staff is very knowledgeable. I was in the market for a Puffco and they did a great job…read moreexplaining to me how to use it along with showing me they were certified by Puffco to sell their products which I double checked on the Puffco website, and indeed they were the only ones in the area which sold certified Puffco products. Love every single bit of it so far! Highly recommend this shop! The price was also very reasonable same as what Puffco is selling online, if your in the market for Puffco I would highly recommend talking to "CID" who works here he's tried most of the products and showed me his personal collection along with how to exactly use it.

Very good selection, great customer service, & good prices…read more The management goes out of their way to keep products in stock, & readily available.

I bought a vape from this store and less than 5 days later it started sparking and actually…read moreelectrocuted me in the mouth when I tried to go back to the store to ask for either an exchange for a non -electricuting vape or for money back they refuse to do either and told me the most they could do for me was give me a $10 discount on another product. I already spent $60 on a dysfunctional product and they wanted me to purchase more. Never go here ever

From the owner: “Crystal Smoke & Vape, with locations in Stafford, Woodbridge, and Richmond, VA, offers a curated…read moreselection of premium smoke and vape products. Committed to quality and customer satisfaction, we provide expert advice and the latest trends for a unique shopping experience. Your go-to destination for all your smoking and vaping needs. See you soon!”

This place is a heaven for hookah lovers. They have all sorts of supplies, tobaccos, and hookahs…read more I'd say the best place in NOVA. The shop looks really professional done. The owner is a very nice guy. Their variety in hookah supplies and tobaccos is unbelievable. I like the variety of tobaccos they offer. Especially you will different brands and different flavors that you don't usually find in your local tobacco shops. The biggest plus is the prices. At average they are 25-30% cheaper than anywhere else I have been to. Also they have different sets of hookah. You can open a customer account and can get additional discounts for loyal customers.  Also they have very long opening hours and are available on the weekend and holidays.

This place says on Yelp! they are open at 11am everyday. False- they are SUPPOSED TO be open at…read morenoon on Fridays... we along with others were waiting in cars, right in front of the door and on the sidewalk. Some people (and ourselves) gave up and drove off. We left at 1215- still not open! Went to Walmart came back at 1247- still not open! ......... After the owner acknowledged my previous review (which by the way- thank you for the reply), about a week later we decided to drop by the store and pick up some items. They have a solid selection- from hookahs to shiaha to coals (which are always in stock)- anything you need and the staff is knowledgeable. Good visit.