They are very helpful, nice, and easy to talk with. Recommend this office to everyone! Dr. Neptune…read moreis great!

Dr Neptune was very friendly, professional and did a thorough eye exam. Rachael helped me pick out…read moremy glasses and with my insurance questions. I highly recommend going here.

do not go here! now they do virtual doctors. even with insurance the place is a rip off. plus they…read morenever let you leave with your actual prescriptio. somehow they always leave something off the prescription or give you something you can't use online.

We've been coming here forever. They have always provided the most awesome eye care and an awesome…read moreselection of frames. I don't remember the name of the person that helped my son pick out glasses 6/28/22 @ 12:30... but she's the same one that has helped us before - working with the insurance budget and picking out the very best! People need to be appreciated more for their awesome work.. so thank you! We also get the insurance coverage for every pair... always a must!

Office staff is very professional and courteous from those who check patients in and those who…read moreassist the doctors. I've been a patient at this office for years and am very pleased with Dr. Dowdall who replaced Dr. Schuck after his retirement. He is very thorough and answers any questions with clarity and patience. I highly recommend him!

I've been having my eyes checked annually here for many years. Dr. Schuck is wonderful and very…read morethorough. The staff are also great and are quick and efficient. I highly recommend this center for all your vision needs.

I had my first visit with Dr. Valido's new location with Lenscrafters in the Kenwood Towne Center…read more I have been a patient with Dr. Valido for over 20 years so that alone tells you that I am more than happy with her practice. On my recent visit (April 2021) I was examined by Dr. Leanne Lau, O.D. She was awesome. Friendly, open to questions, and explained the results of my exam, Dr. Lau is a great addition to Dr. Valido's staff. My new contacts and eyeglasses are perfect and I could not ask for better service. Need an eye exam? Do yourself a favor and make an appointment with Dr. Lau.

I stopped in without an appointment, thinking I would be asked to pick a date in a week or so to…read morecome back. Dr. Valido saw me in 15 minutes. She was professional, friendly, to the point and even funny! I got my order for glasses in that day. I would see her again.

I have been going for at least a decade or more for both me and my wife. Excellent care! Dr…read more Kirstein is nice, cares, and always goes the extra mile for my eye care.

I have been going to Dr. Elliot Kirstein at Harpers point Eye Associates for several years for Eye…read moreexams, but I will not be going back because of an issue I had last year. Evidently he noticed some irregularity in my eyes. Instead of telling me that he called two other people into the room and they proceeded to whisper & discuss me while looking at the computer screen. So rude and unprofessional! When they called this week to schedule my annual exam I relayed the story to them and told them I won't be coming back because of it. Instead of apologizing and saying they would let him know about the problem, the woman simply said OK we'll throw away your file! More rudeness! Plus my new doctor may need to refer to my old files to assess the progression of an eye problem. I just wanted to warn others that might be considering going to him for eye care. Definitely don't recommend them

Very friendly, knowledgeable staff & very courteous service!…read morePleasant Experience! I highly recommend them & my employers insurance covers 100% of the cost of the exam every 2 years & 100% of the lenses & there's also a large selection of frames that are also covered 100%, all I paid for was the "Transition" lenses which automatically get dark in bright sunlight, & are very practical to have! THANKS SVS!

Very friendly and helpful staff! They made using insurance very easy. Great first experience…read moregetting glasses here. Thank you!

I went to see this eye doctor on 4.27.26 for a eye exam and also a refraction exam since I am type…read more2 diabetic. Before going in I called and gave them my VSP-Plus eye insurance information, and they also asked for my medical insurance which I provided to them Cigna. After the exam I was told that my eye glass insurance was very good and I proceeded to pick out new frames. The amount I was told that would be my copay was: 299.20 which I did pay that day. I was told the glasses would be ready in about 2 weeks. I picked up my glasses and was having issues seeing so I reached back out and asked if I could be rechecked to see if something was wrong. On May 13th I received a text message stating I owed $!95.90. I called and spoke to whomever answered and was told that this was for what was not covered under my insurance. I told them I did not understand since I had already paid 299.90 and she stated we don't know until we hear back from your insurance. I was upset I had glasses I could not use and another bill bringing my total to$ 495.10! When I went back in to have the glasses checked and my eyes I asked the person at the desk if I could speak to someone and she looked at it and said I will need to ask my office manager. She returned and said she will reach out to your insurance and let you know. I have the VSP Vision Benefit statement and showed this to both of them. It states Total Billed: 1103.00-Total amount paid: $305.25 and my amount owed: 140.00 total savings 657.75. They did not bill VSP for my eye exam that would have been a 10.00 co pay or the refraction that would have been a 20.00 co pay they sent these to Cigna. I also have a 39.99-dollar fee on the original 299.20 for a one-year warranty that I was not made aware of or have any information on. I have tried to reach out to the Office manager leaving a message last week but no response. I have overpaid by a lot, and they did not bill my insurance correctly and they participate in the VSP.

Do not go here. Nasty staff if you question them...you will need to question them at some point…read more Not client friendly. Staff not knowledgeable, that is why they are nasty...

I realized I left my contacts at home and was in downtown Cincinnati for a wedding. Danielle and…read moreVanessa at the front desk were SO kind to give me a pair of contacts and case at no charge without hesitation!!!! Above and beyond for customer service despite not being a patient there.

Great doctor with excellent service. I never have to wait too long and the office is always clean…read more I've been coming for many years and despite the location not being as convenient as it used to be, I still plan to be a patient.