Great experience. I was seen promptly at appointment time. Staff was welcoming, efficient and I thorough. I was overdue for an eye exam and I was absolutely pleased with the visit, cost and personal attention. I recommend this location and staff. read more

Great premium service. You pay for it in prices. They regularly have specials and offer 30 percent off for AAA members. They will adjust your glasses no matter where you bought them from. read more

Walked in to get help with my sunglasses that had a missing nose pad on it. He said "I've got this!" Walked out 3 min later and said it was no bother and no cost! He changed both nose pads to match too! Friendly and clean place! Great experience! read more

Gone are the days of "glasses in about an hour". LensCrafters eliminated their in store labs and as such, they send your prescription off to a lab far away for your glasses to be built. I had two different pairs on order and we are at day 21 waiting for their arrival. Meanwhile my family member who ordered theirs a week after mine have already arrived. The excuses given have ranged from the catch all of "supply chain constraints" to ""they are in the mail and should be here any day". Bottom line is that LensCrafters doesn't tell you up front that there is a lengthy delay for lenses and only after an hour of selecting, measuring and paying for them do they surprise you with the "7 to 10 days for arrival". Won't shop at LensCrafters again. read more

Don't do their protection plan as they scammed mine since I couldn't show the destroyed glasses that I threw out. Maybe my fault but come on. read more

Lisa. and the gang give the most exemplary of service you will not find a more efficient effective helpful and insightful group of opticians almost anywhere in the world you got to come here and at least try it out if you haven't been here before God bless LensCrafters Lisa and the gang give the most exemplary of service you will not find a more efficient effective helpful and insightful group of opticians almost anywhere in the world you got to come here and at least try it out if you haven't been here before God bless LensCrafters for hiring and training such great talent read more

Recently, i stepped on my glasses and one lens came out. I called this location since they were the closest and described the problem. They told me to bring it in and they'd do the repair for free. I pointed out that i didn't buy the glasses from LensCrafters. No problem. I was in and out in minutes with no charge. I'll be getting glasses here from now on. read more

Wonderful doctors and friendly staff! Glasses were made in an hour. Great selection of frames for everyone.

Rude woman in the doctor's office in the back. I was assisting coaching my daughter with her 1st contact lenses. Woman behind desk came out of her seat to make a point to say that my daughter had a coach for her contacts and that we needed to leave the room. Rough demeanor and this woman might consider a different profession. The coach with my daughter was very sweet...it's too bad they would hire a women like that. Ruins the experience. Too many competing eye doctors in the city that I will try another place in the future. read more

Really impressed with the service here! I never needed glasses; luckily, I have great vision. However, my fiance is not too lucky in that area. He broke his glasses and had to get new ones. It's convenient because there's as doctor's office in the lenscrafters, where he got his prescription. They have a variety of eyewear selections, but it seems that the majority of glasses are around a size 54 and he needed a 56. We had originally fallen in love with a pair of Versace wire frame glasses but they were too snug but were recommended a pair of Prada (plastic framed) ones that looked really good. The person who helped us was Jason C. who not only took my fiance's opinions into consideration, but mine as well as he helped out choose out the right frames. My fiance is pretty blind, so he required specific frames to go with his lenses, and Jason was VERY patient as we chose, especially since I'm really picky. As my fiance was getting his frames fitted, Jason also explained to me what the numbers and process looked like since everything was so new to me and the numbers that were being referred to sounded like a crazy math problem in another language. If you're getting glasses for the first time, or would like some guidance, and you happen to run into Jason, he'll be super helpful at walking you through. He was also very sweet in the fact that he tried to get me and my fiance and many savings as possible since we paid for the glasses and lenses out of pocket completely (we don't have vision insurance). We ended up paying significantly less than what we had budgeted for and were super pleased with the service. For parents and SOs who are really interested in seeing through the eyes of your loved one and seeing why they require vision correction, Jason also mentioned that Lenscrafters in Anderson is installing a system that will allow you to see how other people see without vision correction. I'm super curious and want to tag along next time when my fiance gets his eyes checked out. tl;dr great selection of pretty eyewear, along with amazing friendly, helpful service. Ended up spending a lot less than what we initially intended on spending even though we require a lot of customization due to my SO's needs. Ask for Jason if he's around! read more

The doctor and the secretaries who work for the doctor are nice. Lisa & Tommy are decent too but I really have a bone to pick with Eli. He's really rude and inconsiderate. I just spent what he makes in a week on beautiful frames and lenses and he hands them to me dirty and dusty, as they're supposed to be BRAND NEW. They were so dirty and i don't understand how or why. I asked him to clean them and he pretended to clean them so I called him out again and it got to the point I was cleaning them myself, then I remembered it's his job to satisfy the customer, so I essentially taught him how to clean lenses, while he was huffing and puffing and sighing the entire time. So maybe Lenscrafters should be a little more thorough in who they hire and they should start by searching for a man who has a clean cut face, can coordinate an outfit that fits, and is decent enough to service a customer appropriately, because Eli is NOT the guy. read more

I received the worst customer service at LensCrafters in Anderson Town Center, not to mention I left wondering why I paid a copay if I still was unable to see. Most of the staff I dealt with was extremely rude. I will never go to another LensCrafters and if you are near Anderson, I'd advise you go to another company! read more

I recently had an issue with lenses that I purchased at the Beechmont location. The anti reflective coating had degraded. The manager told me they wouldn't do anything to correct the issue. The glasses, he said, were too old. It told him have other, older, glasses that haven't developed the same issue. He said they were unwilling to correct the problem. So, hello Warby Parker. A friend and my cousin both purchase their glasses from this great on line company. They send you glasses until you find a pair that you like. Shipping is free. They are guaranteed. They take insurance. And bingo!, new glasses for considerably less than, "we aren't going to correct our own mistake", LensCrafters. Check out Warby Parker on line today. read more

Expensive. Expected better service at their price points. High quality glasses, though.