There was one very sweet, dark-haired associate who was incredibly supportive and helpful--she…read moretruly stood out, I would give her 5 stars. However, the general manager was a different story. While on the phone addressing an issue, she displayed rude and unprofessional behavior in front of customers. When the associate assisting me asked her a question, she made faces right in front of customers, rolling her eyes and while addressing a customer concern on the phone. As a store operator, this kind of disrespectful conduct is unacceptable.

The manager was so nice and helped me with my balloon needs. They walked me through the process and…read moredifferent options. They had bouquets premade and it made my life so much easier on a busy week night! Ill be back for my next party

I needed a couple of long tables for an event today and Googled "table rental". The Party Place…read morewas one of the options. Online, I reserved and paid for a couple of tables. Showed up this morning at the store and the tables (which were in good condition) were ready. The person waiting on me (I think the owner) helped bring them and put them in my car. Price for the daily rental (pick up today and return tomorrow) was very reasonable. My event was short, so I returned the items this afternoon. Smooth process. Highly recommend for equipment rentals. Had an opportunity to walk around the small store, which has a supply of party items, cards and lots of balloons. Will very likely shop here in the future for my rental and party needs.

A hidden meal in the party store circuit!!! I was hesitant but they had exactly what I needed and…read moremore!!

This was my first experience with this chain. Prior to this visit, I had no idea this existed. This…read moreis not a prominent brand in the state of Maryland. But it was a happy discover on my end. I feel this is a mix of Five Below and Dollar Tree. They have some pretty spectacular items under one roof. Some items that you would find in major national big box chains, but at a much cheaper price. Much like the two I named prior, you have no idea what you are in for until you start exploring the shelves. I came in here because I needed to grab a few things to round out my holiday gifts. I went up and down just about every aisle, but I kind of stuck close to toys and craft sections in this store. Once I selected the items I thought would fulfill my needs I made my way to the register area. I think I was confused a bit when it came to this. It looks like a customer service desk, a deserted one. In fact, I don't remember seeing a single employee in here, ever. With that, this is basically a self service store and you have to scan yourself out. Which isn't always bad.

From the owner: pOpshelf Hagerstown offers an assortment of home goods, seasonal items, beauty products, arts &…read morecrafts, toys, food & more.

The customer service from the owner is subpar and not attentive enough. This does not reflect the…read morestaff, who do a good job.

I came to The Party Place in a last minute crunch to get a gold mylar balloon. I found them on my…read moretrusty Yelp the day of a dinner party I had planned. I called to make sure they had the balloon and told the young lady I would be there in the evening to pick up. Party Place is nestled in the corner of Burtonsville shopping center. Getting into this shopping area can be complex but I was able to find a spot this Saturday evening. The store is small but has a vast variety of balloons, party decor, utensils, holiday decorations & more. A young lady name Ena assisted me and she was super sweet & pleasant. I walked through the store while she blowed up my balloon and I ended up adding a few more balloons along with some decor for the table & cake. The Party Place will now be my go-to spot for balloons & more. They are affordable, the store front is clean, there's no long wait and service by Ena was great. I went in for 1 item, came out with 6 lol.

I had to share our recent visit to this store. First of all the store is in immaculate condition…read more You can really tell the employees take pride in keeping this store neat and tidy. We had looked all around for a certain item my daughter needed for a birthday party. The manager I think her name was Kristie was especially nice and helped us find what she needed. Although they didn't have the exact item we wanted she pointed us to something that worked for us just as well. My daughter is autistic and doesn't do well in public but the manager made her feel like she was in charge and she opened right up to her. My only gripe about the store... why in the world don't they sell greeting cards?

The selection of wigs is atrocious. I'm not trying to get clowned like Kim Zolciack on Real…read moreHousewives of Atlanta

We saw quite a few things with no prices displayed at all. I bought a package of squirt guns for an…read moreupcoming family reunion. They were priced $9. When they charged me $10.50 instead, I questioned it. One cashier (female with reddish hair) walked over so I could show her the displayed price. She acknowledged that the price was, in fact, shown as $9, then kept shrugging her shoulders and repeating, "I don't know what to tell you." I told her that I should be given $1.50 refund, and she said they couldn't do that. She just kept shrugging and saying she didn't know what to tell me. Me, and all 7 family members that were with me, were shocked at the fact that she didn't seem to care and at the fact that they could not, according to her, give me a refund for the difference. I ended up walking out, but then realized that I should get a picture of the displayed price tags. I immediately (within seconds) went back in, but the cashier had already ripped the price tags down. The cashier who had rung up my purchase (female with multi-colored hair) saw me and basically scolded me for not coming to her about the issue - she was with other customers, though. ? When I walked back over to the counter, both female cashiers told me that things ring up the wrong price ALL THE TIME and there is nothing they can do. They said that the price stickers might have been from last year. It's not the $1.50 that is the issue. It is the COMPLETE LACK OF CARE of the employees that has me stunned. They did NOT care AT ALL. To them, it was just standard operating procedure. We will not be purchasing anything from Party City in the future. The staff at this store definitely needs trained on how to do their jobs.

Hi Parte Haus Team,…read more I just wanted to say thank you again. I grabbed a balloon from the end of a candle, and my daughter absolutely loved it. I truly appreciate everything you did for us yesterday -- you really made her first birthday so special. It meant more to us than you probably realize. Thanks again for the kindness and care you showed our family. Warmly, Adon deGuzman

Amazing! Saved the day with last minute selection and advice after losing our first balloons to an…read moreopen window.

The breakfast croffle was awesome! Sweet and Savory! Fast service and great food. Highly recommendread more

I went in to get something sweet on my break, and I'm not sure if I just got unlucky with the…read morecookie I picked, but this cookie was extremely stale and dry. When I bit into it, it crumbled like dust in my mouth and the Knafe was tasteless...I couldn't take more than two bites. The inside seemed to be very clean which I appreciated and the person working behind the counter was nice and had a smile on the entire time. I'm thinking I might've just gotten unlucky with my cookie choice, so next time I go, I'll update my score.