This Credit Union has been on a steep steady decline since being acquired by Everwise. The best…read morething that will happen is AI will replace most all their people for a much better customer experience. Go AI in this case.

I had been a customer of Teachers Credit Union (TCU) for almost 10 years before they were bought…read moreout/started calling themselves Everwise a couple months ago. 3 times (during 2016-2018) TCU turned my debit card off while I was on vacation twice and once when I was in my home area of Michiana. To say that I was angry is a huge understatement. It should absolutely be ILLEGAL for any banking institution to take away my access to MY MONEY UNLESS THEY HAVE CLEAR PROOF OF ONGOING FRAUD AGAINST MY ACCOUNT! Well, this past weekend it happened again! I was at home trying to buy something for $22 from the JC Penny website and TCU/Neverwise turned off my card WITHOUT MY KNOWING IT! The transaction was blocked BUT I DIDN'T KNOW MY CARD HAD BEEN COMPLETELY TURNED OFF!!! Imagine my anger and embarrassment when I was in a restaurant the next day AND I COULDN'T PAY FOR MY MEAL BECAUSE MY CARD WAS DECLINED!!! I immediately called TCU/Neverwise and went nuclear on them. The person tried to explain that they have "security algorithms and metrics" that flag some transactions as suspicious. The more she talked the madder I got! I told her DON'T EVER TURN MY CARD OFF WITHOUT CALLING ME FIRST AND CHECKING WITH ME TO SEE IF IN FACT THERE IS A PROBLEM! So, a WARNING FOR ANY PRESENT OR POTENTIAL TCU/Neverwise customers, they have a PROVEN HISTORY of turning off peoples cards and denying customers access TO THEIR OWN MONEY!!!

Love 1st Source Bank! It's been our best banking experience through the years. Bankers are real…read moredown to earth people that have a I want to serve you attitude!

I like this location compared to other locations. I can usually get in and out fairly fast whether…read moreI'm going inside to do business or through the drive through. Regardless of what day of the week it is. One thing I noticed about this location compared to other locations is how friendly they are. No matter who you are or who walks in every customer is greeted with a nice smile and warmth which is awesome. Because in today's times that doesn't always happen. Also the tellers usually are pretty speedy at getting people in and out which is also a plus unlike other locations I've been to. This is definitely one the better locations compared to other 1st Source Banks.

Best customer service ever experienced with a financial institution and very responsive and…read moreefficient when we secured our loan with Sturgis. Thank you

From the owner: Sturgis Bank and Trust joined the Niles, Michigan, community in the Summer of 2022. This continued…read moreour Western Market expansion further into Berrien County following the area's positive response to the Saint Joseph Downtown branch. Before opening our doors, we spent time updating the space to create a modern and welcoming environment to best serve our customers. This branch is home to Patrick Swem, VP Commercial Lender serving customers across Berrien County. The Niles Banking Center is led by Kylee Brady, Branch Manager. She specializes in consumer lending and financial literacy, and her team of banking professionals offer a one-stop shop that can handle any banking transaction, account maintenance, and loan inquiry. This branch offers a convenient drive-through and ATM.

5/3 bank is terrible. Their regular banking is okay but tread carefully when deciding to obtain…read moretheir credit card. I was a victim of a form of identity theft and therefore there were fraudulent charges on my 5/3 credit card. 5/3 didn't even extend to me the prudent courtesy of contacting me to verify the charges prior to approving them. They treated me like the crimnal not the actual fraudsters. People, please beware.

Best Bank Ever, Staff is professional, kind and considerate; they put you first and bend over…read morebackwards to help. No other bank in the Michiana can compete with these guys. James P. L Granger IN

Worst bank ever. I bounced a check. Fine. I'll pay the fee. But they sent the notice by US mail,…read moregiving me ample opportunity to write more checks, which they would bounce, even if the money to cover them was there since they applied all my funds to the first rather substantial check. Also, they charged me 6.95 to maintain my account. Really? Plus another 3.00 for a paper statement. I closed my account, needless to say. I have accounts now at First National north and Wells Fargo. Neither charges me fees at all. I have a personal banker at each bank. They treat me well, something old national did not do. Do not even consider old national for your bank when there are banks that are so much better

Since UFCU merged with First Resource Federal Credit Union, their customer service and respect for…read moremembers who have been with them for a long time, has gone down hill. They are not applying my car payments to my auto loan, they charge an "ignore variance" fee twice a month and have not explained what that is, they will not work with you when you are on disability and they are just very nasty anymore. I have a lot of family members and friends who bank with them. Most of them are reconsidering banking with UFCU. They are not what they used to be.

4 years ago, the wife and I opened an account at United because their interest checking offered…read more6.01% annual interest. No one, and I mean, no one, offered that. We actually went to a local bank (I live in Texas) and were looking to refinance our home and the guy asked us why we didn't open a personal account with them. We said, "Our money is in an checking account with high interest." "Oh yeah? We have that too. What rate are you getting?" Us: "6%." *silence with his mouth agape* Him: "Where are you getting that? You can't even get guaranteed interest in the market right now." We talked some more and the guy wanted to know the bank so he could open an account there. So for 4 years, up until this past week, we had a United FCU account and were pretty happy with it. Currently their interest rate is 1.85%. To get that, you need to have at least one automatic deposit to the account each month and 10 debit card transactions. It wasn't too hard to get that, but it was sort of a hassle since we normally used our other credit cards with rewards on our normal purchases. We once went in there and withdrew a bunch of $1 bills and put $20 bills on both ends of the stacks and the tellers gave us the associated $1000 bill straps to wrap the bills in. Hilarious when someone opens a briefcase and thinks he's looking at $20k. We even had a little money sack that we drew a dollar sign on for him to stash the cash. So much fun. So we're done with United FCU, but we did enjoy our stay. It was time to consolidate our accounts and having one out of state just wasn't convenient anymore. Thanks for the good times!

Honor has some capable and promising staff. They try hard to do their jobs well for the customers…read more Then there is the leadership that recently instituted a new Bill Pay system. It seems as if they purchased this system before they tested it. It has many flaws and causes confusion. They just dropped it on us customers one day and asked for feedback and questions. They seem to ignore all feedback and answer questions with poor explanations. Bottom line is that they seem to have acquired a poor Bill Pay structure and now customers are just stuck it. Not a great way to make customers happy. Someone should look into how well they evaluated and tested with Bill Pay before they committed to it. Not great at all.

From the owner: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our…read moremember promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service not only at our 27 member center locations, but meeting our members where they want to be met with services like online and mobile banking. Not only do members have access to many local fee-free ATMs, but you also can take advantage of more than 35,000 affiliated ATMs and thousands of Shared Branches nationwide. Take a look through our website, and you will quickly see the full range of products and services, market leading rates and other ways to access your money, easily and dependably.