Let me clear....most of the drivers are great, but there are a few that would rather be on a…read morepersonal call in whatever langauge they speak and for all I know they are making comments about me. Also, the dispatch or whoever answers calls have no idea how to use a phone......SPEAK INTO THE PHONE AND SPEAK CLEARLY SO I CAN HEAR YOU!!!!!!!! I always have to ask them to speak up or move the mouthpiece to their mouth......pretty simple isn't it? Aski they are rude and have no sense of humour. The owner made a huge mistake outsourcing the calls and I hope ownership wakes up and makes a change back to the way it use to be with a local dispatch. I used to use Blueline and I switched because they made the same mistake outsourcing to rude operators with no sense of humour and no "smile" on the other end of the phone. I hope this sinks in..... Tim Daly

Being a long time regular customer I would use no other taxi service for years. I have had…read morecomplaints of course due to speeding and texting and driving (including one woman pulling a book out to write in it on her steering wheel while driving) yet I continued to use their service as most of the drivers are excellent, however not once was one of my complaints ever dealt with or taken seriously. Well the last complaint I had the woman I was speaking with got rude with me and I made her aware as a regular customer who spends hundreds I didn't appreciate the attitude and I would call back and speak to the manager. She told me she was the manager and proceeded to argue with me so I reiterated it was bad customer service and ended the call to find out a few days later I have been blocked and banned from the service when I called from my husband's phone because I couldn't get through on my own. I use it for all my groceries, apointments and my sons asd therapies plus work so alot and to just bar me when I have not gotten rude, aggressive or violent all over a simple complaint is pretty ridiculous. I have had their drivers swear at me, speed while texting and driving with a small child in the car and just completely disregard basic road rules and never really made a huge issue and now I'm blocked for complaining about bad service.

First time using this taxi service, last week!!! they picked…read moreme up at 8am, from my home..garden/dundas whitby...dropped me off at Toys r us on thickson..whitby...no problem I called for them to pick me up at Toys r us, when I was done shopping, to drop me off back home...They said to me this isnt possible, they only provide services thats pick up in oshawa and drop off in whitby..or pick up in whitby and drop off in Oshawa....This clearly is a b/s rule...I was asking for a 5 min ride..they did it at 8am but wouldnt do it at 9am? I will not be using this taxi service again!!

BLUELINE - Driver's plate codes 19 and 79 specifically - are the rudest company I have ever…read moreencountered!! Wednesday evening, around 7:15pm, I exited the Oshawa go train station and walked up to the first cab. I had come from an appointment in Hamilton that I was unable to change, despite the fact that I had injured my back only two days before. Having to walk in from the second parking lot down the road in the morning was difficult enough, but after two long train rides and a busy day my back was in excruciating pain. On top of it all, my zipper had broken on my jacket and I returned to bitter and windy weather. Normally I would not have even thought of taking a cab but it was all too much and the thought of making it back to my car was even more. I got into the first cab and said where I wanted to go. The driver replied "I've been waiting here for an hour, why don't you walk?". Despite proceeding to explain the injured back and broken zipper, the driver yelled at me to get out and walk. When I asked are they not supposed to take any fare that requests them, he replied that he didn't care. Heading to the second cab, I was obviously in a very bad mood. I said to the second driver that the first cab refused to take me. He asked where I wanted to go and when I replied he yelled at me that he had been waiting there for two hours and that I had to walk. The same conversation ensued with me leaving in an even worse mood. Not only was their behaviour horrendous, but there is no way that they had been waiting one and two hours respectively without leaving for a more lucrative location. I mean, did 2 to 4 trains really come in without anyone raking a cab?? I ended up walking very cold and super sore to my car in the parking lot down the road. I know it's not an insanely far distance, but given the circumstances I was not doing well by the time I got there. I called the cab company to be told that their complaint department was not currently available. They took my name and number and told me they would be in touch. It is now Friday at 10:31pm and I, of course, have not heard a word. The whole situation was deplorable from every aspect. If anyone has been unsure about uber, I'm here to tell you not to be. I have used uber many times and have never been treated with anything but friendliness and respect. Again, the taxi company that behaved so badly is BLUELINE and the drivers plate codes are 19 and 79.

My mother (a senior) ordered a cab to go to an appointment, 2 hours before needed. The driver never…read moreshowed up. When she called to complain, the taxi service said that somebody must have "stolen" my mother's cab. NOT impressed to leave a senior stranded.

Horrible will never use again. The driver was rude and took…read morethe longest way to my destination. Did not turn the meter off when we arrived and argued with me that I had to pay extra money

highly recommend using this taxi service! they have been getting my son to and from school for the…read morelast 2 weeks and are very reliable! The prices are very fair and Ryan is a great guy! 10/10 service

From the owner: The newest company that compares to Uber/Lyft that is cheaper and family ranread more

I contacted them several days prior to a scheduled medical appointment for my mother to rent their…read morewheelchair accessible van. The company's dispatcher said she couldn't see the computer keyboard clearly, but assured me that she had the relevant information and the van was booked. I thought the whole thing sounded shady and when I called on the day of the transfer to confirm, I was told nothing was booked and the accessible van wasn't available. DO NOT TRUST BOWMANVILLE TAXI!

I sent my 11 year old daughter in a taxi with this company to drop her off at a birthday party…read morewhile I was at work. The young man made her feel comfortable in his presence and also like a movie star, the service he provided was exceptional I will recommend this company 100%

Accept a phone call and listen to clear directions when given verbally and guess no clue how to use…read morea product like Waze to predict when en cab will arrive to a customer and how long to destination with a realistic time - standard answer 10 minutes. Obtaining a debit card with expiry date and ccv number as have divers licence but confusion the other night waiting for either above ast bus, wanted to see if cab would get me to destination quicker, guess their refusal to learn basic tools as above and was going to an address license was mailed to, so could not Uber, etc so 1.4 km. Walk from Brock andKingstono in my mailbox to return also 1.4 km and got to bed at 4 am so guess why business waining Rapid Taxi.....

no thank you. every day I'm late. every day they are rude. and when I call to complain said they…read moredidn't care. k cool. the worst taxi company in Durham is this one. please don't waste your time. Also I wanted to give no starts but the app wouldn't let me. thanks.

Don't use this service. It's a scam! They don't tell you the price on the phone, but when. You get…read morehome they make up a price. Website says 20, 25 or 30 depending on location up to 5km away. We were 3km away and they charged us $62. They take advantage based on how drunk people are and that's not right. This was the reason I didn't dispute on the spot, but looked into it the next day. Lesson learned, do your homework first, before drinking.

this service has deteriorated a lot recently. last night we were expected to wait over half an hour…read morefor a pick up & weren't provided this time frame until after we provided a credit card & were then advised of a $62 cancellation fee. The convenience of having our car home with us was not worth the added fees or aggravation. Take an Uber!

Gayle and I had a nice ride from Pearson Airport (YYZ) to the Toronto Hilton (Financial District)…read more Our guy wasn't particularly chatty, but he did do the "basics" very well: - Loaded and Unloaded Our Luggage Luggage - Provided a Clean and Comfortable Taxi - Safely Drove us to Our Destination - Took the Most Direct Route Which Resulted in a Reasonable Fare

will charge your credit card multiple times if you try to change a pick up time or cancel. driver…read moretold my wife her card was declined then they charged both her card and mine. fraud.