This is a specific call-out to Abdula at Mud Sweat and Gears. He went over and above to help me…read morefigure out if I could add aero-bars to my e-bike. I I ride long distances on this bike and my hands get numb after a while and so wanted to add these aero-bars. The bars I bought last year from United Cycle wouldn't stay on though since the handle bar is not a uniform width. Abdula explored multiple options including new handlebars and ultimately discovered that there were ways to reconfigure the ones I had to make them work. He spent many hours messing around and researching options. In the end he figured it out and charged me only for the time to install them (as well as a gear fix that needed doing). Amazing service. Thank you.

They moved to a new grander location. The service work on the bikes is very good. The tune up on…read moremy bike was amazing and seems to be lasting. Wait times are weeks, so you need to book early. The place feels more upscale and they likely are paying higher rent. A basic bicycle tune up is now $150. And it doesn't include the wheels. A nearby bike shop is only $100. And they quoted replacement sprockets and chain would get me over $400 dollars. So this place seems expensive in my view. For that price I could just buy a new bike. Hippy types at the front counter in hoodies, wish they had clear identifiable work attire. Selection of bikes and accessories is good so I would go there for that but I would seek bike service elsewhere.

Our experience in purchasing an Ice recumbent tricycle from Larry at Renu Cycle was extremely…read morepositive. Larry was very patient and answer all our questions. We purchased the tricycle just before Christmas and because we were leaving soon on a winter vacation we needed to have immediate delivery of the trike. Larry managed to have the trike delivered from the manufacture in England within four days.. He had the tricycle assemble and ready to roll in two more days. Superb service. Thanks Larry. We are looking forward to riding in Mex.

From the owner: Life and work busy? Book and drop off your vehicle for a replacement, tint or rock chip repair…read moretoday! Some late day and evening appointments available. We give you the best quality, best service, best value at the best price.

Prompt and professional service. Good communication with client before dropping off bike and when…read morebike was in shop on what should be repaired and what could wait. I was also provided price options for parts and service required. Considering COVID restricting part availability I was surprised how quickly repair was complete. After many years of riding an underperforming mountain bike I know have a brand new bike, Thank you!

Me, my wife and our 10 year old daughter rode our bikes from Edmonton to Pigeon Lake (88km's) took…read more7 hours.On our way my daughter and I both hit some mud and wiped out our bikes. We both required some TLC and thankfully Lot 7 Cycle was at the Village at the Lake where we were riding to. We explained what we needed done, and they fit us in that day as we were riding home the next day. The cost for the repairs was $30.00 !!! I was sure I would be looking at minimum $100.00. Courteous, timely and inexpensive! My kind of shop Next days ride only took 5.5 hrs.

From the owner: Lot 7 Cycle services include bicycle repairs, sales, parts and accessories, mobile rental service…read more Winter rentals include cross-country skis, snowshoes and fat bikes.

My favorite Northside spot to get skates sharpened (and for a fair price). The skate sharpenings…read morehere are consistent and are completed quickly. They let you choose your style of sharpening as well. They also have a decent sized collection of hockey equipment and sticks in the winter, and the same the summer with cycling equipment as well. Definitely would recommend this place for sharpenings if you're on the Northside as I've been going here for greater than 10 years.

Great selection of sports equipment at great prices. They also sell used stuff for cheap. We buy…read morewinter sports stuff for the kids here as we know they will outgrow them after a season on two.

One of the best customer services I have ever received! I…read moredon't know why it took me 15 years to go to this place but I'm glad I went there. We were looking for bikes and one of my coworkers recommended this business. The place was huge, amazing, well organized with tones of products. I asked Lindsay for help and she spent about two hours with us. I tried 6 bicycles and in the middle of that, Calvin joined and the two of them helped us. Both Lindsay and Calvin were amazing! Friendly, honest and helpful! They did any possible thing to help us finding the bikes we wanted and were suitable for our skill level, heights and weight! For me customer service is the most important factor and I received one of the best customer services here! The place was well organized, the prices were good and I'll definitely go back there again for any sports needs. I highly recommend this business and Thank you Lindsay and Calvin for all the helps! :)

Excellent service As a senior who in childhood and youth did not ride bicycles…read moreI had a steep learning curve in the purchasing of one but the sales clerk Jesse was remarkably well humoured and helpful exhibiting a lot of patience and offering good advice.

Was out for a ride and somehow the piece that the chain sits on got bent. Pedals wouldn't work, but…read morethe place was right by and so I walked it over, they fixed it on the spot for me. Great customer service and even opened the door for me on my way out

Haven't bought a bike here but loving my brand new hot coral pink kitty Kat helmet!!! They even…read morehad a matching bell!!! Like any boutique specialty store, the prices are high n the higher end here but the selection is outstanding and we always receive great service! They also provide complimentary bike check-ins during the St. Albert Farmers' Market. Last year they cut off an old lock for us free of charge. Two thumbs up!

I ordered a Parka, as a gift, from MEC's online Black Friday sale on November 29, 2024. Having…read morebeen in the Edmonton south common store a few days before, and observing many in stock, the deal was too good not to order. As I placed my order, it indicated that the downtown store was "Next Day Pick Up". Given that I wanted to pick up as soon as possible, I selected the downtown store, even though the location is terribly inconvenient for me. Approximately 24 hours later, I called the downtown store, whom after about 25 mins on the phone with various people, told me they had no record of the purchase. Of course, I couldn't go pick up the jacket, the next day, at a location that was inconvenient, because MEC hadn't even processed the Order as of yet. Great. I called the customer service line and spoke to a male who told me "this sale has caught us completely off guard and we're overwhelmed". No kidding?? The male told me that there had been staff cutbacks this year, due to how slow it had been, but suddenly the sale has regenerated sales that have overwhelmed the existing employees Ok ... the spokesperson then told me that my jacket was in Winnipeg and had to be shipped to Edmonton! What is going on here, MEC?? You hold a Black Friday sale and you're overwhelmed??? Then my next day pick up, at this inconvenient location, is in Winnipeg??? The kicker is December 16, 2024, I received an email from MEC telling me that my order has been cancelled. My goodness. I've been a supporter of MEC for over 25 years, and have never seen such awful customer service or a absolute lack of responsibility in fulfilling an order - for that matter, I don't think I've ever had a more disappointing exchange with any store, ever, than this experience. I will never again shop at MEC. Shame on you, MEC. Not the MEC I once knew

I bought a Suuntu compass from them in 2015. It sat on the shelf for years and was in pristine…read morecondition. It developed a huge bubble and the declinometer stopped working. I took it to the Edmonton store downtown. The manager was sympathetic but refused to exchange it, despite suuntu having a lifetime warranty. Take your business to Amazon or somewhere else.