A relative was moved to another unit after a fire near theirs. Remediation took over 6 months…read more They have returned their original unit but now have an insect (roaches?) infestation. We recently visited and found roaches and their debris all over the kitchen. We cleaned as much as we could, and advised management of the situation. In 3 weeks, we've contacted them 2 - 3 times and nothing has been done. There is a person scheduled to clean weekly and they see and say nothing? We sent in our own exterminator, he was treated rudely by the staff. Really? Not acceptable.

What was once a 5-star, beautiful facility with accommodations for independent living, assisted…read moreliving, and memory care has deteriorated into a 1-star, unsafe, unsanitary, and poorly managed, pest-infested community where seniors are treated with disregard and disrespect by management. * Management - The Executive Director is unfit and unqualified to work in a senior living environment. She consistently communicates with residents in a rude, dismissive, and condescending manner, seldom engages with residents, avoids addressing legitimate concerns, and demonstrates a clear lack of compassion or professionalism. Her leadership has contributed significantly to the overall decline in morale and quality of life for residents. * Theft from resident apartments - Multiple residents have reported missing items from their apartments. Concerns brought to management have been ignored or dismissed, leaving residents feeling unsafe and unprotected in their own homes. * Bed bugs, roaches, and ants - This became a recurring problem throughout the building after management allowed the garbage chute to remain backed up from the fourth floor to the ground floor for two weeks. Despite multiple complaints, management failed to act, claiming a part needed corporate approval. Corporate approval delays prevented timely repair. It was repaired only to break again a few weeks later. Infestations have continued despite repeated extermination treatments in my apartment and in apartments on every floor. This has created unsanitary and unsafe living conditions for residents. Many residents have had to discard mattresses, sofas, and other furniture due to this problem. Others have been forced to temporarily move out until it was safe to return. Several residents have suffered bed bug bites as a result of these ongoing infestations. This neglect from management has made it extremely difficult for residents to feel comfortable and secure in the building and in their apartments. * Outdoor walking path - The path used daily by residents for exercise remains obstructed and unsafe. Despite numerous requests, management has failed to remove debris or address low-hanging branches that make the walkway difficult to navigate. Pool - The pool heater has been broken since July, preventing residents from enjoying activities such as water aerobics. Despite repeated complaints, management refuses to spend the money to repair the heater, denying residents this important opportunity for physical exercise. * Activities - Activities that were part of the enticement of moving to this community have now been assigned to residents to handle themselves, rather than being organized and managed by staff as in the past. Residents are also responsible for setting up and taking down chairs, tables, and other equipment after each activity. * Washer and dryers - With two laundry rooms on each floor and several machines available, residents should not have concerns about doing laundry. However, very few machines work, and there is rarely a washer and dryer functioning at the same time. Seniors are forced to search other floors only to find those machines broken as well. Management has been informed repeatedly but has not responded or made any effort to replace the machines. * Communication from outside the facility - Family members of residents are restricted from communicating with the Executive Director or other staff to obtain answers regarding the care of their loved ones. The main phone line at the front desk often rings with no answer, or when answered, calls are purposely disconnected. * Lease - Residents were given a new lease to sign; however, when requesting a copy, they were told they would receive it soon. The leases sat on the Executive Director's desk awaiting her signature while residents were told she was "too busy" to handle it. It took four months before I finally received a copy of my lease, raising red flags about hidden violations or altered agreements. * Thermostat/Heat - The building cannot regulate heat properly, causing extreme temperature fluctuations throughout the day and night. When residents raise concerns, management's only guidance is to "open a window" if they get too hot, creating uncomfortable living conditions for seniors.

I'm going with 5 stars even though I think Sunrise facilities are very pricey. In fact, the cost…read morewill leave ya breathless. Most people don't have insurance to cover assisted living costs, and it is not covered by Medicare. You're on your own to pay for it. I'm talking around 4K per month (in Chicago, and up to 5-6K in parts of LA) for a room, including meals and some nursing supervision. If a resident needs medication monitoring, it could be an additional thousand a month, depending on the facility. That being said, my family member vetoed the entire idea, haha. She wants to come live with me! More on that in a sec. Regarding Sunrise: I visited a few of their locations, and spoke to reps from Pacific Palisades, Hermosa, and the one in Flossmoor, a far south Chicago suburb. My elderly relative lives near the Flossmoor location. My Flossmoor contact, Debbie, geriatric care manager of this location, is extraordinary. She seems to have unlimited patience, and her knowledge & expertise are simply awesome. I cannot tell you how much she helped us, over the course of countless phone conversations. I also called the Sunrise corporate HQ at one point early on, and spoke to a customer service rep for more than an hour. I needed guidance, among other things, and I got all that and more. The manager of the Palisades location was another amazing person. He's efficient, follows up, highly skilled in his profession. It would appear that Sunrise staff are quite impressive, generally. I never once experienced rudeness or anything close to incompetence. I realize this is a business, a big one, and their job is to offer great customer care. But they went above and beyond, in our case, for which I am forever grateful. The facilities themselves are beautiful. They look like an upscale bed & breakfast, just lovely. We haven't ruled out Sunrise assisted in the long term. But for now it looks like I'll be welcoming a roommate in the near future. Do I plan to make a Yelper out of her? Just wait and see..........

My husband was a resident of assisted living in the Sunrise location in Flossmoor. The person in…read morecharge , Julia, was amazingly helpful, patient and caring! She was always there for support and to answer questions. Another lady, Lisa, worked directly with my husband. Once again, I was impressed with her enormous compassion and caring. I appreciate the job they do and the care that is shown. I thought the nursing care was extremely good! I would definitely recommend Sunrise in Flossmoor.

When we were looking for a place for my mom last year, we were so lucky to find Tinley Court! She…read morehas really found a home! From day one, the staff and other residents made her feel so welcome! Everyone who works there goes above and beyond to make a wonderful home for the residents! And not only is the price more reasonable than anywhere else around, all her meals are provided, as well as weekly cleaning. It may not be as slick or flashy as some of the other senior living options in the area, but the genuine love and support she has found there is priceless!

This is such a great place! All meals are catered with healthy choices and great variety. The…read moregrounds are cleans and inviting. Residents have plenty of opportunities for activities, with choices ranging from daily exercise classes to enjoying the library. Tinley Court provides transportation to local stores and other destinations weekly, throughout the year. Additionally, they encourage new friendships and experiences. If you're in the market for a wonderful, warm elder residence, this is definitely a place to consider.

Anita Vaughn has been a caregiver for my parents over several months. She has given them excellent…read morecare. She treats them as if they are her own parents which I appreciate greatly. It is comforting to know I have an amazing caregiver here each day. She has truly become a part of our family. We wouldn't trade her for the world.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

I was very fortunate to find Mark Levy at Senior Solutions of Orland Park. I live in a different…read morestate and urgently needed to find a home for my loved one suffering from Parkinson's and Dementia. Mark is a professional and extremely knowledgeable in his field. He listened to my concerns and asked the right questions to form a clear picture of my father and family's situation. Within three days, Mark found a home for my loved one. Thanks to Senior Solutions, my loved one couldn't be happier in his new home and is finally receiving the care, community, and support he desperately needed. I cannot thank Mark Levy at Senior Solutions enough for his work and quick turnaround. I highly recommend him and his company as your first resource to any family that requires geriatric and medical resources for a loved one.

From the owner: Senior Solutions of Orland Park is a dementia service in Orland Park, IL, offering assisted living,…read moreexpert caregiver services, and senior living services since 2010.

Very dirty facility lead by an Executive Director, Sylvia, that doesn't care about the residents…read more They are neglectful and administrative medicine without permission or approval. They administer anti-psychotic medication which the residents aren't diagnosed for. Very dangerous place.

If you're considering Victory Centre for a loved one, please let our nightmare serve as a warning…read more Our grandfather was neglected, drugged without consent, and emotionally abused. They cut off his phone access, moved his things to confuse him -- toothpaste was found in the fridge, body wash on the floor under his work desk, plus more. They left him hungry and unbathed for weeks. Mary, the nurse, violated medical standards. Erica, the director of nursing, let it happen. Sylvia, the executive director, runs this corrupt operation with zero compassion. A staff member even warned us: "You'll find out what's really going on here." We did--and we got him out just in time. This place needs to be investigated and shut down immediately!

My mom was there in 2014, at first the care was adequate my sister was there every night after work…read more. I was there during the day until I had to work. We would all take turns on the weekends. My sister showed up one morning to find my mother slumped over her bed sweating profusely. Her fingernails were broken her breakfast tray way out of her reach . She had end stage COPD and her oxygen was half on and half off. My sister demanded an ambulance be called. 3 passed 3 days later!! My sister still has the pictures of how she was found how long had it been since they even checked on her! We were definitely fooled great place to go and die!!

Worst place to leave your mom. They have history of Putting…read moreyour relative in mental institution. An ambulance comes Loaded my mom with no medical records. They sent three ladies that day. While she was there my moms medications were not always given. Also things were stolen out of her room.