I'm writing this review to warn families who may be considering placing a loved one in this…read morefacility. What my family experienced was heartbreaking, unsafe, and completely unacceptable. During my elderly mother's stay at the Sunrise Senior Living Community in Palos Hills, IL., we encountered repeated instances of neglect, unsanitary conditions, and gross mismanagement. She was found multiple times in the middle of the night unattended -- once placed on a urine-soaked couch with furniture positioned around her, and another time sitting stiffly upright in a chair, without socks or shoes, as if she were a display. When questioned, staff gave conflicting and inadequate explanations. We also witnessed a persistent ant infestation in her room, which staff failed to address despite multiple reports. The situation grew so bad that we had to demand a room change after three weeks of inaction. Even then, the Executive Director initially resisted our request, only to later offer another room at the same rate -- raising serious concerns about honesty and integrity. My mother was confined to a wheelchair for nearly four weeks due to an undiagnosed urinary tract infection -- something the Director of Nursing completely overlooked. Despite visible signs of physical decline, it was our family -- not the staff -- who suggested that she be tested. She tested positive immediately. Within 36 hours of leaving this facility, my mother was walking again. This level of incompetence and indifference is inexcusable. She also sustained an injury that went untreated. When asked about it, the staff simply said "she fell," without offering any further explanation or medical follow-up. The wound worsened over time and scabbed without care. The facility itself is not secure -- I was able to enter after hours on multiple occasions without being stopped, questioned, or asked for ID. This lack of oversight puts all residents at risk. To make matters worse, several of my mother's personal belongings -- including clothing -- were stolen during her time at the facility. Despite repeated requests, these items were never returned, and we've received no accountability or reimbursement to date. Sunrise personnel also stole her mattresses and bedspring. We were forced to file a police report to have this matter addressed. SMH Throughout this ordeal, communication was inconsistent and unprofessional. I requested all contact be conducted via email or certified letter, but staff -- including the Executive Director -- repeatedly disregarded this, continuing to call me directly despite clear boundaries being set. She was actually calling me from 3-4 different phone numbers. Very immature as you can see. We have filed formal complaints with state authorities and law enforcement. I strongly urge families to conduct extensive research and consider this experience before entrusting your loved one to this facility. What we endured has taken a heavy emotional toll -- one no family should ever have to go through. I included a pic of my mom. unattended, laying on a urine saturated couch, restricted by two chars serving as barriers at 12 am. Made a surprise visit and this is where I found her....trust me, you never want to experience anything like this. Came back the following night and found the same. 'EVERTHING THAT GLITTERS ISN'T GOLD' Don't be fooled by the dog and pony show, do your research

My Relative is at Sunrise and he loves it there. The food is great and there are activities if you…read morewant to participate. The Staff is efficient and always calls me and gives me updates. Terrin is an asset to Sunrise. During the holidays throughout the year they have family acctivities which we join in when we can. It's like a big happy family there and they treat you like that!

My Father was sent here for rehabilitation now he has dementia. He was sent here to get a little…read morestronger. He was to do rehab everyday however, it was not done. They told us my dad had behavioral problems on one occasion, we found out later that was all a lie. One good thing is he had no fall while at the facility. Everytime we came my father was soiled a few times we ourselves showed him changed linen and cleaned room. He wasn't giving water when we wasn't there, we know this because day of discharge he was hospitalized for dehydration he had a seizure which the dehydration triggered this. If you send your loved one make sure you to make your presents known and stay on top of the staff. Off the experience I would not let my loved one go here again.

DO NOT SEND ANYONE THERE!! They lied about how she was doing in rehab and sent her home, unable to…read morewalk. Someone there stold her debt card and charged 300+ worth of charges on it. I could go on but I've made my point. STAY AWAY FROM THERE!!!

Talked to the owner on the phone a few weeks back and she was a bit condescending on the phone…read more Seems "to know everything" and didn't listen. Found a better solution with a different caregiving place that really listened.

Spoke with Deb regarding transportation to/from cataract surgery. Said she had two people willing…read moreto drive me and would call me back that afternoon, Thursday. Surgery was scheduled for Monday. Did not hear back from her so phoned Friday afternoon for confirmation. She was very rude and said I should go elsewhere. No reason why they could not accommodate my request. I needed help and Deb/Aishling did not help.

We hired this agency to take care of my mom. She has altzheimers. We hired a few caregivers and…read morethey were not competent at there jobs whatsoever. My mom was scheduled overnite care for the weekend and no one ever showed up. My mom texted me they left her all alone. I had to drive an hour to her house. Very unprofessional and a dangerous situation for my mom. One caregiver even told my sister they pay her under the table because she don't want to give them her social security number. What crap is that. Stay far away. Unreliable and puts your loved ones in a dangerous position.

Two weeks post-op and was supposed to have a home aid after surgery. So far not a single one has…read moreshown up.... after 2 weeks. Very unreliable service.

The service from here is excellent! I needed care for my mother right away, and was so happy that…read moreour needs were met in such short notice. I researched everyone around with pricing and Always Best Care was the most reasonable and no hidden prices. I strongly recommend Always Best Care to anyone who needs care for their family members at home.

From the owner: Always Best Care Senior Services provides assisted living and in-home…read morecare to seniors in Chicago's near Southwest suburbs such as Orland Park, Palos Heights, Palos Park, and the surrounding communities. Always Best Care is a nationwide network of home care providers with rigorous standards and a reputation for excellence. The Palos Branch serves local seniors with the same level of quality care, in addition to a personalized community-based approach.The team of caregivers and healthcare professionals in Palos is led by a registered nurse with a post-graduate degree in public health, a long career as a professional caregiver, as well as a history of personal experience caring for aging friends and relatives. Each employee is hand-selected, trained, and meticulously vetted by Always Best's experienced leadership. These are not contracted workers, but dedicated and exceptionally experienced caregivers...

Stay far away if you want help with your seniors and still want to stay involved. LCI would prefer…read morefree reign without family involvement. In 5 years we've had a revolving door of caregivers ranging from bad to worse. Unresolved thefts from our home, medications missing, unauthorized visitors and only disinterest and lack of resolution from LCI. Our liaison is immature and generally non responsive. Stay far, far away.

I looked at another reviewers comments who said LifeCare charges "super high fees." Yes, getting an…read moreoutside firm is expensive. So, when a lawyer recommended them to help us take care of a friend as we live out of town, we looked at the fees. Our friend could afford them, so my husband signed the contract as her POA. Then the reviewer said they will sue you if you "don't have money to pay them back." Why did she sign up with them? It's not like the fees are hidden. Did she not make an agreement to pay them back? I found this confusing with misplaced blame. That being said, LifeCare has been a godsend for us. Our friend is visited every week and the care manager is fantastic in checking up with caregivers and the assisted living personnel. He attends to whatever we need of him to help us out. Their nurse came and did an outstanding overall health review with suggestions to make our friend's daily living a better experience (about a 15 page summary). As a result, we are moving our friend to what we believe is a better facility for her needs, AND it is almost $1600 cheaper per month. Now we can re-direct the savings towards more one-on-one part-time care. We, too, experienced sticker shock all around with the state of elderly care in this country, and I'm sure many people could not afford this level of oversight for a loved one. However, our friend can, and we are grateful for the exemplary service LifeCare provides. My recommendation to anyone who has a family member in a facility is to at least contract for the bare minimum so there is an experienced, expert set of eyes to alert you to any issues.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

Highly recommend Wisdom Eldercare for anyone seeking extra support for their loved one. Gina was…read morequick to respond to my outreach, sensitive to our family's needs, and extremely informative. She offers a great network of experienced caregivers and her service is very communicative and reliable.

Wisdom Eldercare provided caretaker services to my wife and myself. for a period of three plus…read moremonths at the end of my wife's battle with Lewy Body Dementia. At the end of this period my wife had became consumed by fear and anxiety, becoming combative and defiant in many ways. Kaneisha (along with Khamari and others) were timely, and so patient and generous in their dealings with my wife Ingrid during this challenging time. Their kindness was so valuable at a most difficult time. The CEO, Gina, was very professional, responsive and compassionate during the whole process - from her initial visit to us at a rehab center to the kind and caring words after my wife had passed away. Their overall service was excellent. I would not hesitate to recommend them.

Optimum Senior Care has been a true blessing for our family. From the very beginning, their team…read moreshowed genuine compassion, professionalism, and dedication to providing quality care. The caregivers are not only reliable and attentive, but also treat our loved one with the dignity and kindness they deserve. I highly recommend Optimum Senior Care to anyone seeking trustworthy and compassionate support for their aging loved ones. They've made a difficult process feel safe, supported, and manageable.

Optimum Senior Care maintained excellent communication with our family and ensured that my…read moregrandmother's comfort and well-being were always a top priority. We are deeply grateful for the outstanding support and care they provided.