Patricia was very helpful and detailed when regarding my CD. Provided lots of information .read more

This is a great credit union! I came to Southland to open up my first ever auto loan, I shopped…read morearound for a bit, as I was looking for the best rate. They were giving me a rate I couldn't refuse, I was told over the phone to do it online, but since this was my first ever loan I truly wanted to go in person so I can ask questions, and make sure I'm doing everything correctly! The person who helped me over the phone, informed me about a service they had which was CarScouts! I told her I already had a car, but I would love to hear from them since this car might get sold at any moment! John from CarScouts then called me and was giving me all the information about them, at this point I still didn't start the loan process, but I knew that I wanted to go with Southland! He told me to stop by this location in Downey and to speak with Edgar, he said he would be there and could answer all the questions I had. So I went in and immediately I sat down with Edgar and we instantly clicked! He made the process extremely quick and painless! I am very appreciative of him for helping me with all the questions I had! The car that I planned on getting was sold, so I picked up the phone and called John from CarScouts, and in the matter of a couple of hours we had a car ready to go for the next day! I purchased the vehicle on Jan 21, and I'm extremely thankful for both Edgar and John, and especially thankful to Southland Credit Union for helping me in this chapter of my life. I as a customer would truly recommend this Credit Union. Based on the customer service. Based on the experience. And based on rates!

I've had my account here for a long time. Our Church also has their account here. The staff is…read morealways helpful and efficient.

Unfortunately I haven't had the best experience here. Since I opened my account I encountered lots…read moreof delays and holds and the amount of invasiveness they have in your account makes me uncomfortable. It takes a lot of following up to get things done and the delays have resulted in me having late payments and unnecessary holds. It is starting to affect my day to day and I think it will be best for me to close my account. I haven't had experiences like this at any other branch so I'm not sure if it's just Downey or if they do it on purpose or what exactly but it's added unnecessary stress to know my bank isn't working for me but rather making my life harder.

Long line and only two tellers…read more I usually use the atm outside but I needed to also take care of one more thing so went inside. First time inside this location and pretty clean...smells like a bank lol like I feel it has a scent just like hospitals have theirs lol Once I got to the teller, Erica was the one who helped me out and answered my concerns. She was friendly and courteous. Good service, other than having two tellers and a long line I would still recommend it, the service at end made up for it.

This has to be by FAR the worst Bank of America I have ever dealt with. Been coming here 3 years…read moreonly because I'm live in close proximity. The employees behind the glass pretend to be busy while they usually only have 2 tellers processing service, atms inside or outside usually aren't working to fill capacity whether it be to dispense cash or make cash deposits. No point in having a business account when the line for small businesses is always closed. Might just close my whole account with Bank of America.

My grandfather was a member of this credit union for many years and unfortunately passed away. I…read morebecame his executor of finances and went to the credit union today to close the account and was helped out by Danielle. She was so courteous and caring throughout the process. She made this very easy for me. Thank you so much for your help.

DCU is a small bank in the heart of Downey, and has great customer service and a lot of benefits,…read moresuch as discounts on movie tickets, amusement parks, etc. The checking account I chose costs $9.50 month, but comes with many benefits, even pet and life insurance

En mi experiencia me atendió el caballero Stefhen con un servicio excelente, buena atencion,…read moreexplicación de cada una de mis preguntas. Logre hacer todos los tramites que necesitaba y ademas de eso salí con un mayor conocimiento de como manejar mis cuentas a partir de ahora. Se los recomiendo al 100.

Good banking when the systems r up. They had an outage Wednesday 7/26/23, ALL DAY. Set me back…read morewith my business, but I persevered.

I have yet to wait in line for more than 10 minutes....ever! its as if no one knows about this…read moreBofA....shhhh!!! Don't tell anyone!

I wouldn't come here for anything everybody is just taking there sweet as time ! They have one…read moreteller I stood in line just to get told that she couldn't help me waiting another 20 mins just to get help !

1st time at this HomeStreet Bank, located in a beautiful outdoor shopping mall within KP Downey…read morecampus. Inside the bank good size, very modern, clean, & well kept, coffee machine with access for anyone. Bank location easily to be found with lots of parking spaces across entrance. The bank teller, if my memory is correct- her name was Leticia "Lety," she was extremely helpful, kind, and had great customer service. My transaction was a little confusing but she understood exactly what I needed and completed my cash withdrawal in great amount of time.

Management and customer service is lousy and unprofessional. Try not stealing from customers we…read morework hard for our money. I pay my bills online on Thursday night and my work check drop early Friday AM and HomeStreet bank the crooks charge a overdraft fees $60.00 the money was literally there that morning. Please Please DO NOT bank at HomeStreet Banks!!!

You can't get to the ev charger because US Bank locks the parking lot after hours and on weekends…read moregreat business strategy to improve inflow of customers

I opened a six month CD here at the end of six months they reinvested @ .5% interest rate . before…read moreI was getting 5% interest rate they did this without my knowledge when I went to withdraw the money they said I had to pay a $2000 early withdrawal penalty on a $50,000 CD I said what a rip off I will keep the money until it matures People watch out do not bank here they are what you call daylight robbers the other way around

After I worked with the teller Jose A., personally came over to assist with an issue. He had a…read morecancellation and without hesitation offered to to help me further. He really took his time to get my issue resolved. (Like 30 minutes!) he was committed to helping me out. Good customer service never goes out of style. This bank is ALWAYS a great place to drop by. Even with a line I'm typically in and out.

It's been months now and they haven't fixed there card card reader to unlock there door during…read moreafter hours causing me to waste so much time there also hasent been an sign posted to warn customers

There are more than 10 people waiting in line and they only have one teller. I've been waiting 30…read moreminutes and the line hasn't moved.

So rude!! Customer service is the worse my grandmother is 93 years old & very tired! she came in to…read moreget a bank statement and they have had her sitting for an hour!! I believe her name was Yesenia!! (The manager) She was so rude !! When I asked if there was anyone else to help she said no there is not with such an attitude!!! Mind u there's plenty of people sitting around not helping other people!!! Do not come here make the drive to woodruff location!!! Yesenia should be fired!