The only place I could find that had a notary in. Had to wait about 20 minutes to see the notary…read more But whatever, the actual process was relatively fast and it was free. Also, it's located near red mango so that gets this place an automatic extra star.

Request a loan, they send out an appraiser, then the day after the report, receive a visit from the…read moretown for an illegal apartment. Not accusing but very much so not impressed with this bank. Why is that step necessary?

From the owner: At Ridgewood Savings Bank, Multiply the Good is more than our motto. It's our mission. For over 100…read moreyears, we've made it our purpose to create a positive impact across New York City, Long Island, Westchester County and beyond. Whether you're building your savings, buying your first home, growing a business or planning for retirement, Ridgewood is your community-focused financial partner - delivering award-winning service, leading-edge technology and a full selection of accounts, loans and services.

ATM machine doesn't always accept deposits and is slow processing transactions. Get a new one!…read moreCustomers always complaining in the morning during rush hour. I am handicapped and went through the drive thru to get a check. What a big fiasco having to talk to 3 or 4 people?? Then a banker like 25 years old tells me I have to come in the branch, with an attitude He sees I have a cain and says the computer won't accept the transaction. I always have a problem at the Bronxville Branch. The managers are nice, but staff not knowledgeable and fully trained. He didn't even know the minimum I could withdraw from my account. Will withdraw my money or go to another branch. Seriously, the 25 yr old acted like he was from Princeton University.

Ms.Kim Joung the Branch Manager is awesome. So professional and great people skills. This kind…read moreof service is exemplary.

Great bank!!!!! 5.25% interest on 6 months CD.....woman there, Clare Lawton, is very competent and…read morefriendly!!!!!

Tried to go get some money and was closed Thursday for no reason. Used to be a late night also but…read morenever anymore. No Saturdays. No interest. And now I had to go to Citibank to get the cash I needed for the weekend! Avoid.

Ms Nancy was very professional and God bless her patient.I can say I had a very good experience…read morewith her and the bank.

I called the branch frantically this morning as I couldn't get through to customer service last…read morenight or this morning I spoke to a very lovely young lady named Ariel (like the mermaid) Who went above and beyond to get me to the right person to speak to in customer service and she even called me back an hour later to make sure that I had taken care of my issue which I completely appreciate it Although I have been at this branch for quite a few years now and have never had an issueThey have accommodated me over the years with my ever-changing issues and life good going capital one!!

When this branch first opened (which meant they closed another location that was much closer to me,…read morewhich was inconvenient), I tried to be positive. Really, I did. I'm pretty easy and not a demanding 'customer' - but when I'm giving 1 star, then you know something is very wrong. My first interactions in this branch were positive, but that has slowly dissipated over the years and to the point that I doubt I'll be coming to this branch again. The staff largely have been friendly - even if I was given the wrong information by a staff member at one point to where I need to go through an inconvenience at some point to correct an error of THEIRS. Ok, I get it - not all paid staff are knowledgeable at the place of their employment and who cares about how the customers are inconvenienced by it. I start to draw the line to the days where this branch closes at random times during normal business hours. It's happened 3 times as far as I know - where the whole bank is closed except access to the ATMS. It happened again two days ago - where I came at 2pm, but yet the cage was down, lights were off, and no one was inside. Funny enough, there were signs on all 4 doors advertising their "new" business hours (closing at 4:30), yet here we are at 2pm and the bank is closed - with zero signage as to why. Again, this has happened at least 3 different times I can recall. I wasn't the only customer puzzled by this. I spoke to two other customers who indicated that this has happened a lot more. Keep in mind, they can't use the excuse of the pandemic (like some businesses like to use that excuse), because this has been way past the times they reopened. An extra inconvenience was that both inside ATMS were out of cash, rendering this location utterly useless - unless you wanted to deposit. I didn't even bother checking the drivethru. Again, this is 2pm on a Wednesday. There is no possible excuse for this poor business practice. I had to go out of my way for another location 2 miles away and stand on a very long line because I needed a teller that day. I shouldn't have had to. Speaking of tellers - whenever they do decide to conduct business and are open, the lines for the tellers is always long. 1 or 2 tellers each time. This is a busy location and there is no excuse for that either. Unsure what the issue is here - closing at random times without signage indicating such or even signs warning that you're closing on a particular day for whatever reason is just insane. You're a bank - the pandemic is returning to somewhat normalcy - there is simply no excuse. As stated, this is not the first time for this location - but it will be the last time for me coming here.

Absolute worst managed branch I have ever used in over 20 years. Always a long wait with one…read moreteller while two others ignore customers. The nearby Mount Vernon branch however is excellent. Save yourself the aggravation and go there.

Awesome credit union great staff that works there plenty of parking in the back and great way to…read moresave .

Convenient neighborhood Federal Credit Union location. The Hartsdale Federal Credit Union location…read moreclosed a few months ago when the rents rose and those at that site recommended that accounts could be completed in the Tarrytown location near the Tappan Zee Bridge. As most Federal Credit Unions keep bankers hours, it is awkward for those who have only the lunch hour to conduct transactions to travel a considerable way from northern NYC. Fortunately this spot isn't too far out of the way, has convenient parking and is on a main road.

I am a new customer, and initially my first visit was not very positive. Second time around it was…read moretruly superior. Maybe you just got Antonio on a bad day, but he truly was a blessing to me and helped me with everything and it was quite a bit to do. I have since called him on the phone to talk with him about certain things and once again customer service was excellent.

worse bank ever, bad customer service they always hqve an attitude they dont care about customer is…read morelike they hatw their job. they vwry rude!!! i really wish i could give 0 stars

There customer service is rude. Every time I go in there I always seem to be asked to wait and they…read moreput somebody else in front of me. So much for being a private client. I hate going there and having to interact with anyone in this branch. I walk out every time. I'm glad I have money in other banks and I can take my business elsewhere.

A terrible branch - I was on the phone to them for half an hour to find out how I can pay an…read moreinvoice in Hong Kong, and at the end, they told me to come in and that they would issue a bank draft for me. When I arrived, I was told that they discontinued bank drafts 2 years ago and can't help. A day of my life totally wasted!