Amazing customer service, respectful, helpful, they never disappoint when I go inside. Best person…read moreto person. Ocean Bank West hialeah Branch

Yelenys González me dio un exelente servicio en el branch de West Hialeah.un costomer service…read moreespectacular y próspero eh quedado muy complacida

TD Bank is usually a good choice. However, this branch is a…read moredisaster. Long lines both inside or at the drive thru. It is simply understaffed. There are only 2 reps at the main operations desk. This time, my visit for a simple deposit took 30 minutes or longer.

I must say , this is the worst bank ever!!!!!!! I have been sitting here for over 1 hour. If I…read morecould give it 0 stars I would. Staff takes there sweet ass time and don't attend the customers. This is absolutely the worst customer service I have ever seen. Mangers of this location should really be trained on customer service. I will be calling the corporate office. Don't go to this bank!!!!!

Nope! This place sucks Earlier when I said everything takes…read moreforever I was underselling it. It takes forever ever and then a little bit more

This is one of the worst branches of Bank of America I have ever visited. The staff and the manager…read moreat this location are extremely incompetent and unable to make a decisions without dumbfoundedly looking at one another. It is not on the customer, if a phone number was listed as a home phone and not a cell phone when that information was updated by the bank. To tell the customer that we can't complete your request for a cashiers check after identifying all forms of ID but can't send a pin happens to be the most preposterous thing I've ever heard. Then proceeding to say I had to wait in the 45 min lobby just to get someone to change my phone number from home to mobile. --------------- To prove my point, I went to the Bank of America in Sunrise. The teller changed all of my information and completed my transaction with no issue or hesitation, with out me telling them my previous experience. The Bank of America in Hialeah needs to restructure their personnel at this branch because all of them are incompetent individuals.

Horrible place and terrible customer service!!! I just closed my 6 year account with them because…read moremy husband and i went in to apply for an auto loan and even though our credit is in good standing, we were applying with all the documentation needed and we took the time to set up an appointment the "specialist Yusimy Pena" ( who filled out the application and when asked a question didnt even look at our faces) didnt even put in the correct loan amount which made the process longer. It took the bank 4 days to have an answer for us and we were denied at the end of the day and requested further proof of income even after we switched the car information to get it a newer car. No explanation was provided from the "specialist" who by the way sent us an email spelling out in spanish her native language the word "cualifica" which for the non spanish speakers reading this, it does not exist. Please note that we were asking for a very small loan amount and were devasted, thank God we went to the dealer directly and drove away with the car of our dreams at a great price and even better interest rate.

Terrible online customer service. After spending more than half an hour verifying myself and…read moretrying to activate a new debit card I'd had enough. Then I was told that there was a problem with all the new debit cards that were sent out (seriously). Between Tyler and Ingrid mismanaging the whole thing I'm ready to find a new bank. With all their closures it might be a good idea. The branch experience is great (FIVE stars). I wish I could say the same about the online service. Please note: This review is directed to the Miami Lakes headquarters of BankUnited.

Opened my account and on the very first deposit these idiots froze my account. When I went to use…read morethe debit card I couldn't make a purchase even though I had $8K in the account. When. I went to the branch they.toe that they froze the account due to suspicious activity. What activity? I only made one deposit. That's it folks...One transaction is enough to get your funds frozen at this stupid bank. When I requested to withdraw my funds, the manager told they have a daily withdrawal limit of $6K amd that I would have to come back another day for the remaining money. I asked why didn't they explain about the daily withdrawal limit when I opened the account. She stated that each branch sets their own limits.

Worst branch ever.... 20 people in line waiting ....only 2 tellers working out of 5 windows…read more... Avoid coming here!

Wells Fargo does not care about the customers. The customer service…read more people are rude, and do not care about the feelings of clients. Recently I had a claim denied for reasons I did not understand. Three withdrawals of 100 dollars each, at the same ATM dispenser were made with one of our cards. We did not make those withdrawals. WE ARE SURE 100% The BANK denied my claim and gave me no possibilities of recourse. We were frustrated, disappointed, and surprised AT THE SAME TIME. I am 80 years old, and a bank client for over 35 years. Indeed, I expected a better understanding on their part. My only option was to terminate my account and walk away. ONE employee, whose name is Bianca was very kind to suggest trying again with the claim department. She didn't want to see me terminate my association with the bank. I did, but it was a waste of time. I immediately proceeded to terminate my account. I would suggest that my family and friends do the same. This behavior does not put WELLS FARGO on a list of customer friendly Banks. I would recommend to all who read this review to think carefully before doing business with WELLS FARGO bank. I may write more negative reviews later. this ifs just the beginning. My wish is that my 300-dollar loss will cause a more massive loss to a bank which doed not have regard for its customers, I woould recommend a smaller, family oriented bank. Gino

They were the first bank I banked with but I like chase they helped with a mortgage and I owe them…read more Not useful in person call better maybe but they bought Wachovia I think