My understanding is this bank is a relatively new branch…read more The staff is very friendly and helpful. The manager Mary Wong is excellent. She is extremely attentive, knowledgeable, polite, and great at old-fashioned customer service. Thanks!!

I am so grateful for Ramon Estrada and the team at City National Bank (CNB) for everything that…read morethey have provided, and will continue, to provide to our clients. As a trusts/estates legal practitioner, we are in need of competent bank professionals who are reliable, knowledgeable, and customer service oriented. Ramon and the team check all of the boxes, and have gone above and beyond for all of our clients. We will not hesitate to continue to use their services going forward. Ramon is warm, friendly, and above all, a true professional whom we can rely on and will get the job done correctly and in a timely fashion. I highly recommend Ramon/CNB for your banking needs! You will be in good hands!

I opened an acct. And I had transferred money from my other bank acct to this one and I checked to…read moresee if it went through and it had so I went to sleep when I woke up it wasn't there they said it isn't there it could take u to three business days I said that is ridiculous it was there right after I sent it but they denied it I guess if u add all the money together of everyone transferring money and they hold it three or more days that's a lot of money they make in interest while they hold our money from us but then that made me remember when I picked up my tax return check from my accountant and took it to the bank it was drawn on and the teller shorted me 1000 I had just lost my mom so I was in bad shape I called when I got home talked to the manager she pulled the tellers drawer told me I was wrong but I wasn't I called the headquarters and made a complaint and told them all they had to do was see how many times the tellers band went down as she counted the money and they would see the truth the teller and manager both got fired but I didn't get my money back so yes this is a crooked bank very corrupt I'm their banking practices.

It is 10 AM. Time for teller break. This is not acceptable in terms of service. One teller 3 in…read moreline and no one giving a F****

Lately when I come into the branch, there is one teller and all these extra bankers in there…read morecubicles with a line of customers.

This bank branch is the absolute worst. I considered moving my hubby's and my business accounts…read moreand my grandfathered in WaMu account over to our Wells Fargo accounts. The only thing that stopped me is that we moved to South Bay and the Chase here is great. The hubby and I walked in here with our baby. We stood in a long line with one teller available. No one else was around and all the offices are empty. It was a Saturday. We finally get to the teller and ask to get something notarized. She tells me she doesn't know where the guy is and to just have a seat and wait for him to get back. Ummmm, I don't think so. We hightailed it over to Wells Fargo a couple of storefronts down. There we are greeted with a huge smile and a, "how can we help you?". We were given snacks and water bottles along with our excellent service. The desks were all filled with busy and friendly employees. Perfect service. I have no idea why we tried Chase first. We already knew the Wells Fargo in the Palisades is amazing. Hey Chase manager, walk over to Wells Fargo and learn how they treat their customers. See the nice greeter. See the way they care about what you need. See the snacks and drinks. See the open layout of the store. The Village is a small community of people that care about service.

I have never heard of such bad customer service, the branch manager is a nightmare. They have held…read morea large sum of money of ours from a check deposit made last week even though the other bank confirmed it was legitimate and the money had left the other bank and arrived in US Bank's account, it is very concerning as it is apparent there are cash flow issues and that's why they are putting insane holds on money. They have not released a dime to us even though they are required as per their terms of service to release at least 5,500. BEWARE. Something very unethical going on.

I've been without a debit card for months due to the switch from Union to US Bank. I was out of the…read morecountry on an extended trip when the crossover happened. I've had nothing but headaches trying to get my debit card re-issued and mailed to the right address. I went to the Palisades branch to inquire. The banker who helped me was texting throughout our useless convo. I left. Received a call from them 20 minutes later stating that I had dropped my Visa card in the bank on my way out. I was ready to turn around and pick it up when the idiot on the phone (branch manager?) informed me that he shredded it - "company policy." I had just been there less than 30 minutes before. They had to have known who the card belonged to. The most idiotic experience in recent memory. So now not only do I still not have a debit card but am also without my Visa. Nice customer service guys! Crushing it!!

Wait is typically over 30 minutes. There are people in the offices with no customers, but everyone…read moreis waiting for 1 teller who keeps going in and out of the back room.

Still horrible lol. Spent a half hour on a customer asking for his deposit to be available early…read more And it's only this location too. They are horrible at customer service.

I have always had a pleasant experience at this branch of California Bank & Trust. The branch is…read morebeautiful. It is always clean, spacious, and the staff are all very friendly. During the holidays, they decorate the branch (see the photo from the most recent Christmas time). I always go to this branch since parking is easy and the staff are very nice, helpful, polite and efficient. There is both street parking and a specific parking structure to park in. I have and would continue to recommend this bank.

Very beautiful building inside and out. Also I must say the ladies that work inside are extremely…read morehelpful and friendly people. I'm always very bad at going into new places and looking lost, but they made me feel at ease. Will look forward to returning to do deposits in the future.

Love it . Staff are very courteous , friendly and very helpful. I have recommended to my friends…read moreand family members.

It's a great bank. I've been with for many years. The online system works well now. Too bad not…read more many locations in the SFV. Each year it's getting better. Thank you.

I would like to give Mr Art Silva a 5+++ star review! From moment of our initial contact, Mr Silva…read morewas warm, attentive and courteous. Additionally, Mr Silva was knowledgable and very helpful. I am not a pro with filling out PDFs and Mr Silva was kind and patient. Banc of America is fortunate to have Art Silva as an employee, and I know he will add to the competence and spirit of the Banc's team! Best wishes, Bonnie B, PhD/Psychologist

It took a while, but the bank responded to my issue and I'm now back online. Many thanks to the…read moreSanta Monica branch manager.