Called there 800 customer Service number and ask if a non-account holder could cash a check drawn off of Citibank at that branch. I was told yes you could cash a check there as a non-customer with proper identification after waiting in line they only teller that was working said oh no, you can't cash this here. You have to go to our branch in Delray Beach. It's the only branch that you can cash a check in Palm Beach County if you are a non-customer I have never heard of such a thing I thought all banks had to cash checks that were drawn off of their bank, even for non-customers. read more

The phone number to this branch is never answered. I called multiple times during regular business hours and waited for over an hour total. I drove 3-1/2 hours from the west coast of Florida to get a problem resolved only to be told they sent my checks back west. Finally I tried to contact the branch manager (Stacy) I asked for her phone number and requested a call back. This was in the WPB branch so I would have a contact in case of another problem. This was 3 hours ago. A check is still missing I deposited in the ATM. I would look for another bank read more

Citi bank y'all really need to get y'all sh*t together everybody don't have transportation to come there about an account number to login they account I been asking for help for 2 weeks they always said come in I open this account online I put $25 dollars then my cousin needed money so I tried to Zelle money and they log me out my account I called to verified my name my ssn and they couldn't move pass it without my account number read more

I responded to a bonus solicitation, to open a new business account. I scheduled an appointment online, to meet with "Pilar", in accordance with instruction. I received a call shortly thereafter, from Pilar, explaining she was not available at the designated appointment time. She stated the online scheduling does not reflect her personal schedule. She offered to speak with the branch manager to determine if someone else could handle the origination of the new account. Ultimately, she requested I come to the branch earlier. I explained I was 30 minutes away, barring any traffic issues, I would be there in 30 minutes. I arrived 25 minutes later. Upon arrival it was noted, the reception area was devoid of a receptionist, however an employee instructed me to have a seat. During my thirty-minute wait for Pilar, I encountered five unrelated Citibank customers who voiced their unsolicited total dissatisfaction with their Citibank experience. One gentleman shared he had to come in person to the branch at least seven times within the last few weeks, traveling at least 45 minutes to an hour each way, as the bank was unable to handle anything other than in person. One lady shared she could not get her account closed fast enough. Her experience with the institution "horrid". Another, stating she had been trying for weeks to resolve an account issue via telephone to no avail. Eventually, Pilar made her way (I should say part of the way) to the waiting area and waived me to her area (a bit unprofessional, but alas ...no less professional than the "manager" drinking a large Wendy's soda whilst conversing with an employee and customer). Upon being seated Pilar commences asking her coworkers if they had removed the copies of the promotion from her area. Neither acknowledged having done so. I explained, I had the promotion in hand (actually presented it to her), I inquired if she was aware of the promotion. She acknowledged she was aware, but wanted her copy. Eventually, a copy was located. She began to ask a few questions, for which I answered, additionally providing her with the state verification of business entity. At this point, she states "You are aware this account cannot be funded today. The back office has to verify all the information. It will take 24 to 48 hours". I responded, "are you saying I have to return to this branch to fund the account? Why is it not possible to have done this portion online and then visit the branch post verification or opposite come in then ACH draft or wire the deposit?" Her response "that's the rules". This is a tidbit of pertinent information that should be disclosed immediately! Of course, now after being forewarned by the existing dissatisfied customers, the negative social media reviews, this experience, I chose not to waste any additional time or energy on this endeavor. The bonus would not be sufficient to endure the absolute absurdness of this organization or the lack of professionalism exhibited. What a waste of an hour and 45 minutes!!!!! read more

THEY NEVER PICK UP THE PHONE!! This branch is by far the worst customer service I have encountered. management needs to get involved

Apparently they close at 4:45pm and not 5pm like the front door states. (I know it says 4pm on Yelp, but the front door hours say 5pm.) But that's not why I am giving a 1 star review. I have had multiple problems with Citibank over the past year and I am just done dealing with them. I have been banking with Citibank for a long time (9 years or so), but I am going to be closing my accounts with Citi today. read more

Have an account with them for about 13 years now. Citibank used to be so good! I don't know what happened with them in the past couple of years but most South Florida branches have now a horrible customer service, extremely long waits and they are also providing inaccurate information. (always different info from their 800 number) - I am unfortunately giving up on them and having to move on to another bank. Last night I called the bank requesting some assistance in regards to ordering checks and they told me that I would be able to get a fast printed emergency check for a small fee at my local branch, a service that they rather not advertise but it is existent. They are able to print 1-3 blank checks instantly. I went to the branch as instructed and after 45 min waiting in line, the teller tells me with an attitude that they do not provide this service, when I confronted her telling what the 800 number said, a customer standing in line right before me overhearing everything confirmed and said that she has done herself a couple of months ago. So the teller rudely cut her off saying that they don't do that anymore. It was notable how much she was just trying to get rid of the long line of customers. In her mean face expressions alongside with her almost yelling tone of voice, her overall attitude showed a bit of a 'I am quitting this job today' look. (They only had 1 teller and 2 personal bankers - something Citibank started doing in all their southeast FL branches since covid - they never really went back full mode - prob saving money with payroll - at the cost of their customers time every single time we have to go there) - Too sad. Several "abandoned " work desks, a handful of frustrated workers overwhelmed with dozens of clients. I wonder how other branches are doing, but I am affirming that my statement is accurate for the following branches (that I visit regularly due to work, kids school and work locations) West Palm Beach x turnpike / Boynton Beach Blvd x Jog / West Delray x Atlantic Blvd / East Boca x Federal Hwy read more

Citi bank was the only Bank I used since I was 16 years old, I had an incident where I had three months of fees being charged from my savings account that was unusual being that I always had a student savings account that I never had fees charged before. I made a phone call to customer service and they were willing to reimburse the fees but after 2 weeks they did not refund the fees. I decided to talk to a manager at the Citibank on Okeechobee and I was so displeased by the way he handled speaking to me and my account. He came off absolutely condescending about the funds in my bank. I don't need to explain what I use my account for, or why it does or doesn't have money in there. But I had no fund in there because it's manly for paying my bills online and he had the nerve to say to my bf when he came to speak about how he was not willing to help me with my situation and I quote he said " you can either take $100 or close your account all together ", my boyfriend decides " you know what I want to close my account as well and the Manager said" so is your account at $0 too?" WOW!! We didn't give him attitude or disrespect him in anyway but this was sad. Ive worked in customer service for years and I have never seen such unprofessionalism from a Bank. This Manager was more willing to show the door than help clients that had been banking with them for over 10 years. After that he tells my boyfriend he can withdrawl all his money at the teller When he actually couldn't because the bank didn't have enough cash to complete the amount in his bank. smh!! He just doesn't know how to do his job. I think his name was Juan with glasses sitting at the desk close the coffee table near the glass room in the back. read more

Always available parking, never a wait for a teller. The tellers are very informed and when needed, make suggestions for a better banking experience -- including making full use of the online banking portal (i.e., Thank You points). I just wish I had more of a reason to visit the branch. Keep up the good work! read more

Online banking is terrible. You never know how much money is on your account available to use- they are so late and slow to deposit checks. It take them 7 days! to cash any check. They use your money for free for 7 days and do not allow you to use your own money. If you dare to use they charge you $34 every day. The worst bank in the world. read more

Have been Citibank customer for 10 years. Last year I was convinced to move to CitiGold account, previously my accounts were linked so that if I wrote a check in one account and I had funds in another account, it would be covered. I assumed that I would have the same coverage in my CitiGold account, ha! More expensive account, worst customer service. In August wrote a check from my checking account and it was short a little, CitiBank refused the check, even though I had $1,000's available in my savings account. I was charged fees from another bank, paid late fees to the supplier and had additional cost associated with the transaction never reimbursed by Citi, more importantly my reputation ruined. I called Citi in August, they apologized, couldn't understand why it happened, I was promised it would never happen again, they LIED and I believed them. It is now October wrote a check from my CitiGold checking, it was short a couple hundred, had $1,000's in my savings account, felt secure that the CitiGold representative promised it would never happen again. Guess what? It did! They lied to me, it appears that someone at Citibank did not link my accounts and even though I called in August and they knew there was a problem and I was promised, my accounts where not linked then either. I called CitiBank, and they have promised again, it will never happen, should I trust them....hahaha. More importantly they refuse to honor the check that I wrote, so the worker whom provided me services, spent their money to buy items, is a tiny business owner and has a family to feed, the check was returned NSF (because Citi does care about the actions they do that harm others, considering it was completely 100% there fault) and they now I will have problems because CitiBank is does not keep promises, lies, etc. Anyone reading this, do not trust Citibank. read more