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    Professional Physical Therapy

    Professional Physical Therapy

    4.6(10 reviews)
    0.1 mi

    I came here for PT and I am very happy. First off, they have their own parking lot which makes it…read moregreat and trouble free. The staff at the entrance are always busy but not to busy to greet you and give a welcoming hello and there's more than 2 people at the front desk. You are escorted to the back where you will find a dozen physical therapist doing their magic as well as a dozen patients receiving a magic dose. They do have a lot of equipment and tables to utilize and the do have a pool. Even though there are a lot of people in there, no one is bumping into each other and they are not crowding anyone's space while practicing social distancing. I see the sanitizing after ever single piece of equipment was used I wasn't to please about the escort because there was no greeting at the initial contact or introduction, the just called you're name and walked you to the back but on my 3rd visit Rebecca made me have a change of mind as she greeted me and explained everything that she was doing which made me realize that people work differently and deal with people different. The thing to keep in mind is that they have a job to do and must cater to more than 1 person at a time. My sessions has ended but if I need to vine back..... This is the place for me.

    I spoke with Gilbert of Customer Service, Mel like. In said conversation I asked for the name of…read morethe carrier who insures you for injuries sustained to patients. I was told to send a letter. I asked Gilbert to have a paralegal call me to discuss the details of my claim where I was injured as a result of non-supervision in the Merrick office. I am having great difficulty locating the name of the insurance company who represents you and would appreciate if someone from the legal department would call me 5165100483 . After the incident, I called Aetna insurance to make a complaint and report the incident. , They conducted an investigation, and agreed with me that I was not given the best care possible, causing an injury to a different part of my left leg. Please call me as soon as you can. Thank you, Loretta Lipari

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    Professional Hand Therapy - Professional Physical Therapy

    Professional Hand Therapy

    5.0(6 reviews)
    0.2 mi

    I cannot say enough great things about Professional Hand Therapy in Merrick. After undergoing CMC…read moreJoint Replacement Arthroplasty with suture suspension on February 25, 2026, I began hand therapy just 9 days after surgery. From the moment I walked into the office, I immediately knew I was in the right place. The entire experience from start to finish was exceptional. Lisa at the front desk was always welcoming, professional, and extremely helpful with scheduling appointments and keeping me informed regarding all billing and insurance matters. Having someone so organized and attentive made the process completely stress-free. For my therapy, I worked with Alexia Santiago , an Occupational Therapist and Certified Hand Therapist (CHT), during my 25 treatment visits in 12 weeks. Alexia was absolutely outstanding. Her knowledge, professionalism, patience, and attention to detail were evident from day one. She not only focused on my in-office treatments but also created a detailed home therapy regimen tailored specifically to my recovery progress. One thing that really stood out was the excellent web-based therapy program provided by Professional Hand Therapy. It included instructional videos and guided exercises that made it easy to stay consistent and confident with my home therapy. Alexia continually monitored my progress and adjusted my program by adding or subtracting exercises as needed throughout my recovery. What impressed me most was how thoroughly Alexia explained every exercise and exactly why I was doing it. She took the time to educate me about the recovery process, which gave me tremendous confidence and motivation. She also prepared detailed progress reports for my surgeon, allowing Dr. Brown to accurately monitor my recovery and progress every step of the way. Thanks to the incredible care I received at Professional Hand Therapy, I have regained excellent range of motion and strength. The level of professionalism, compassion, communication, and expertise at this practice is second to none. I highly recommend Professional Hand Therapy in Merrick to anyone needing specialized hand therapy treatment. You truly could not be in better hands. Joe Gallart

    Professionalism and care here is exceptional! Their…read more(Alexia's) attention to detail and constant reevaluation to provide me with the best personalized plan and care was phenomenal. I thought, I had completely lost my ability to function properly after my horrific car accident.Thank a million Merrick team(Alexia and Lisa). Clean and professional environment, always pushing you to be and do your best during OT sessions. Highly recommend. They were highly recommended to me from a hand surgeon and as a patient I am highly recommending them to you.

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    CitiMed - physicaltherapy - Updated July 2026

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