Jessica, the bank teller, showed extremely poor customer service skills. I explained right away…read morethat I was making a deposit and had cash in two separate places, asking her to please give me a moment. As I reached for my wallet and began pulling out my debit card, she asked, "Do you have your debit card with you?"--even though she was literally watching me pull it out. I handed her the first portion of cash, and she immediately asked, "Is this all?" No--it wasn't, and I had already told her I had cash in two separate places. She could have started counting what I'd given her while I unlocked a different compartment in a different bag to get the envelope with the rest. Instead, it felt like she wasn't paying attention at all.

Chase is a giant corporate juggernaut that doesn't actually care about you. Remember that... they…read moretreated me like crap (in branch on the phone) etc when I had a very large amount of money on deposit. Left and went to first republic and unfortunately needed up back with them. Went from a great experience with no fees at first republic to fee hell. My so paid almost $50 in fees the day before for wires, a sheet of checks etc. and no one said a thing. When I expressed at how unhappy I was, then sudddle there are answers... no one offered her a solution the day before. The worst thing is that the manager kept trying to engage me into trying to talk to some about the constant and consistent poor service I had when i had 25x amount I have with them. She was too inept in customer service to realize that she was getting no where other than pissing me off. And that continuing inept customer service is supposed to get me to want to stay? Not listening to me and pisssing me off is a customer service strategy? Watching a customer get visibly frustrated, angry and seeing the views coming to the surface of their neck is a sign you are doing f the right thing?

Santander is the closest thing to the coopertive bank my family did business with in the city I…read moregrew up in. I was not with them that long when I had a problem with debit card theft. The management were quick to investigate, also very empathetic to my personal plight...and thankfully reimbursed me soon after. I don't go into the branch that often but when I do, it's a pleasure. I get offers every week from others to pay me to open an account. No, I'll stay with the one who was there for me.

The bank in general is very nice depending on which branch you go to. This branch on Broadway…read moreRevere happens to have great employees and great customer service. It's very convenient with a separate entrance for it's 24 hour ATM machine very convenient. Be careful though when you deposit checks it takes them 2 to 3 days to clear and they will give you a $35 bounce check fee if you're not careful I advise deposit in cash.

This bank was ok to start with, but then - the problems…read more.. 1. I asked to go paperless on statements - yet 3 years later and repeated phone calls to ask that i receive no more statements to my address i continue to receive them. 2. When my account was compromised my card was shut down, now this is good but would have been better if they called me to let me know instead of hanging me out to dry. 3. From point 2, money was stolen from my account, I now live many miles from the bank and was told to get my money back i would have to appear in person, so basically they let someone steal my money and did nothing to replace it and keep me happy. 4. Their website for looking at accounts online is a joke. Its so damn secure that even i can barely get into it and get locked out at random times for no good reason. And the service they have to get back into the account is a joke, sometimes not available, should be 24/7 If you have money that you care about, do yourself a favor and take it somewhere professional.

Just like you would hope a Banking experience would be!!!!!!…read moreWhen I walked into the Bank on Atlantic Ave, I immediately felt a friendly, at-home sensation. Not only was it lovely, everyone was so inviting and willing to help. All with smiles. My banking needs would take at least half hour, the agent was so willing to put any amount of time into my situation. Everything went so smoothly. Thank you, every banking experience should be so attentive, professional and friendly.

Great credit union have been with the this bank for 12 years, no complaints aside from some of the…read morestaff and customer service at the lynn branch. The revere branch is very professional and attentive. Revere branch does not charge you for a new debit card, yet the lynn branch will. Hours are not bad, not open on sundays.

Everett savings bank is a nice respectable location to do your banking…read more Upon arrival, you can park at ease. When entering the bank, you notice that it's nice and clean and well-kept. The atmosphere is professional and straightforward . The clerks are always attentive, reliable and polite. The bank has all of the following available as well as more savings, checking, long-term accounts, Loans, etc.

Pleasantly surprised how new the space was and the service is prompt. This is located on the…read moreDistrict Ave complex across from the AMC theatre. When you first enter, you are first greeted by a front desk person who directs you to a bank rep. There is an atm to get cash and the rest of the space is devoted to individual offices to meet with the bank rep. There is free fast WIFI. There is one hour parking in the front of the building otherwise park in the garage.

I hate trying to reach anyone at this horrible business. I have had enough .. my password is not…read morerecognized so I call and I give up after 7 minutes of the worst commercial I have to listen to while knowing no-one is doing there job there. I got a home equity and to took months and they just didn't care until I escalated it ... do not go here get your mass save load anywhere else

This is the best bank account I have. Where my other two major banks, just fee me on overdrafts,…read moreRockland Branch actually calls me if I have a pending check and not enough cash at the moment to cover. The branch has neve been without someone to help you immediately, with a smile

One of the worst I've seen. For a company that is supposedly so good customer friendly and yet so…read morevery shallow to there employees. I walk in wanting to open an account and immediately walked out. The branch was empty. The employees huddled in the right corner to the stairs. As one gentleman walks out I ask him "what happened?" His response was he was let go for taking an extra 5 minutes of a lunch break in a already empty branch. He explained the entire situation on what happened. From what he has explained to me something doesn't add up about this company. Banking here is now a hard NO

The attitude of the bank staff is very bad, and the service form is very bad. I suggest you don't…read morego to this bank for any service. It is the worst bank in Boston.

My brother and I recently had a good experience with this bank handling a wire transfer from our…read moreEuropean bank account. I found out about East West bank through a Business Insider article on foreign currency accounts. We ended up just opening a regular savings account instead of the foreign currency account, but the East West team, particularly May Cai, was very helpful and kind, really understanding our goals and doing everything they could to optimize the outcome for us. Several times over the years I have been shocked by bank employees (at other banks) in the US getting flustered and confused when I've made inquiries about very basic foreign exchange processes. It was so nice how they actually knew what they were doing at East West! They had the best foreign exchange rate of all the banks we considered. They were really great with regularly checking in with us about the foreign exchange market and making sure our transfer was going through properly.