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    Eastern Bank

    3.2 (9 reviews)
    Open 10:00 am - 4:00 pm

    Services - Eastern Bank

    Personal banking

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    2 years ago

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    7 years ago

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    17 years ago

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    10 years ago

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    14 years ago

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    5 years ago

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    9 years ago

    Good hours, have a notary, people have always been nice and seemingly competent and the line is always short.

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    7 years ago

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    10 years ago

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    Chase Bank

    Chase Bank

    (7 reviews)

    Jessica, the bank teller, showed extremely poor customer service skills. I explained right away…read morethat I was making a deposit and had cash in two separate places, asking her to please give me a moment. As I reached for my wallet and began pulling out my debit card, she asked, "Do you have your debit card with you?"--even though she was literally watching me pull it out. I handed her the first portion of cash, and she immediately asked, "Is this all?" No--it wasn't, and I had already told her I had cash in two separate places. She could have started counting what I'd given her while I unlocked a different compartment in a different bag to get the envelope with the rest. Instead, it felt like she wasn't paying attention at all.

    Chase is a giant corporate juggernaut that doesn't actually care about you. Remember that... they…read moretreated me like crap (in branch on the phone) etc when I had a very large amount of money on deposit. Left and went to first republic and unfortunately needed up back with them. Went from a great experience with no fees at first republic to fee hell. My so paid almost $50 in fees the day before for wires, a sheet of checks etc. and no one said a thing. When I expressed at how unhappy I was, then sudddle there are answers... no one offered her a solution the day before. The worst thing is that the manager kept trying to engage me into trying to talk to some about the constant and consistent poor service I had when i had 25x amount I have with them. She was too inept in customer service to realize that she was getting no where other than pissing me off. And that continuing inept customer service is supposed to get me to want to stay? Not listening to me and pisssing me off is a customer service strategy? Watching a customer get visibly frustrated, angry and seeing the views coming to the surface of their neck is a sign you are doing f the right thing?

    Eastern Bank - banks - Updated June 2026

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