Today I went to the website just to confirm for me today's hours of operation. My business is in another city, and, as a result, I do my principal banking there. In years past, because of my schedule, I did you this branch more frequently. I have always had a positive experience here. Everyone is always pleasant, friendly, and professional. So, what caught my eye was the fact that the yelp rating was not 5star( as I would have expected). Upon closer inspection, one lengthy note( with a 1 star rating) was from someone who presented the manager with a request without the necessary paperwork to back it up. Their big beef was with the manager, Ms Miranda. I take strong exception with how they described her and their bank dealings. For a time( actually in the same time interval as that couple ) she was my go to person for all my banking needs, and made many good things happen. I feel bad that Yelp had to print out such a review. I wonder how "calm" this couples behavior was in this interaction. They go to a branch away from their own and expect to not meet with some resistance regarding missing paperwork. There are always two sides to every story, but Ms Miranda, as a bank employee, I'm sure was not allowed to rise to the bait to respond. That terrible yelp post is over eight years old. The bank manger is no longer there. Personnel have changed, why , therefore, are these very old posts allowed to still factor into the ratings? Yelp needs to figure that out! As far as the other negative posts, which are also quite old, they decry the attitude of the personnel. Once again, I was a bank customer during all that time, and it's like we are talking about two different banks. People there are always pleasant and handle all transactions efficiently. read more

Terrible customer service and not possible to reach any help on the phone. Management is nothing like it was years ago.....they are now a bank with not a care in the world for customers and their needs. If you don't believe me - go and find out for yourself. read more

Not sure how I made it out of East Boston without recommending this branch of Eastern Bank, inside the Shaw's grocery store, to everyone I can reach. The staff here are all wonderfully friendly. In five years, I have never had anything less than a great experience with a happy teller. No surly, monotone grumpy-faced workers here. All the folks working here are members of a community and genuinely seem happy to help you. Their level of customer service is proportional to their attitudes. These folks often bend over backwards to help you. Need a few extra printed checks? No problem. Need to delay a check by a day or two? No problem. Finally - the hours. They're open till 7 pm some nights of the week, and they are open till 5 on Saturday, and till 1pm on Sunday! SUNDAY. HOURS. AT. A. BANK. 'Nuff said. I have three accounts with them, and several other financial products. They're good people, and they work for a decent company that seems to honestly care about people. read more

I love the hours of this bank but a recent transaction with bank teller & possible manager Miranda this last Sunday was ridiculous. We drove out to East Boston to do some banking last minute before a trip. This bank is open on Sunday's from 11-3. Which is great if you need a bank on a Sunday!!!! Now this is our fault: we left our passbook at home and wanted to transfer funds from that account to a checking account. Now this is usually a no no but there are exceptions. Also recently so many Eastern bank branch passbook printers are broken so they don't even use the book. Personally I had my fingers crossed the printer would be broken and we'd get a pass. My husband just wanted to try to get them to do it either way. I immediately explained the situation to our teller Miranda. We were in a good mood and laughed as we explained the mixup and the hopes. Miranda was less than amused and the atmosphere got very stern. She explained strictly that nothing can be done without the passbook. (I was very surprised by her tone as I have always experienced nice and generous folks at Eastern.) My husband explained that once in person & once by phone in an emergency we have made the transfer. Personally I was already willing to go back (the 1hr RT drive through city traffic) to get the passbook based on Miranda's attitude & tone. Miranda seemed to tell us she would help us but first she wanted to give us a little lecture and told us: "I will do this but on Monday I am calling your local branch in Ashmont to tell them that you will be coming in on Monday or Tuesday to close your Passbook account and open a Statement Savings account." My response was: "Excuse me?" To which Miranda looked me in the eyes and repeated herself for clarity. That was it for me. I grabbed our docs and got ready to leave. My husband asked her to clarify again to which Miranda said she was helping us out. Okay so let's start with the fact that Miranda never even looked at our account. She had no clue who we were or our banking status. Where does she get off telling us what is best for us based upon one interaction and absolute no information? Next I do not like any employee of a business I invest in "telling" me that I am going to switch bank accounts and that they are going to call my local branch to tell them such when I have not requested a new account or inquired into one. The presumption is unbelievable! Last after we got the passbook and returned to the bank, we had another teller. Miranda did not make eye contact or try to smooth this very upsetting customer service encounter over in a smooth way. All she had to do in the first place was say in a nice and non-finger-wagging-tone: This is against our policy and I wish I could help you but my hands are tied. Instead she chose to lecture us then tell us that we were going to close our present account (mind you without ever reviewing it) and she was going to call our bank branch to ensure it happens?!?! Obviously if I continue banking with Eastern Bank, I will end up here again but I hope Miranda is long gone. read more

They are local bank that does it right. Their hours are amazing; they're open everyday of the week. EVERYDAY people! They were incredibly helpful and informative when I was trying to open a bank account. I had been to several banks before this so I'm grateful this was finally done! I can buy my groceries and balance my checkbook at the same time. What a dream. read more

This bank is a complete joke. From having the incorrect SS number on file, to having incorrect mail address on file multiple times. Not once, but 3 times. read more

Good hours, have a notary, people have always been nice and seemingly competent and the line is always short.

This a branch is great - they actually recognize you and are so welcoming. The hours are good - there when you get home from work or on weekend shopping trips. The tellers are professional and knowledgeable concerning a banking problem or question. It's a good spot! read more

The only people who are competent at this exact location are the tellers. The previous reviews of this bank in Eastie must have been their first customers because unfortunately after going there multiple times it was nothing but issues internally. The assistant manager is honestly the most unprofessional and dense person I have ever spoken to. I never had any issues depositing money with the tellers, but in terms of other issues that needed to be escalated to management it was a complete disaster. Management lacks basic customer service skills as well as the straight forward procedures that are claimed to be stated within their binders for everyone to follow (as once reassured by the bank manager). Also, eating in front of customers while staring at everyone singing acting strange probably isn't the most ideal thing to be doing while you are in "break". It is just distracting your employees which in turn creates longer lines. The location in Needham/Newton area definitely made up for the mess this bank put me through (which I have decided to not include ALL of the details), but unfortunately (but fortunately) it was enough for me to close my account and go to a better bank. The only good characteristics of this location, like I said, is the tellers. Especially for bilingual needs and just basic deposit transactions. They were very nice and professional regardless of the amount of time spent per customer. A positive demeanor and the focus concerning each individual is much appreciated. But I truly hope Eastern Bank dismisses of others who truly do not belong in their said positions at this location. Eastern Bank in general was a respectable company, this review is solely of the East Boston location. Just wanted everyone to be aware before they run into any issues here, don't bother escalating, go to a different location or switch banks. read more