I've always had such a good and welcoming experience with OCCU in general. I came to OR with non…read moreexistent credit and poor as a church mouse and they treated me immediately with respect and helped me get all my finances set up so I could have the best possible future credit. Six years later and it's still going great. The new location in Junction City is clean, convenient, has great parking, and it's full of cheery friendly people who do what they do efficiently and with great people skills. You can't ask for much more than that in a credit union experience. I highly recommend.

From the owner: Hi. We're OCCU, a member-owned, not-for-profit financial cooperative located in Oregon and…read moreWashington. That means, as a member, you are OCCU too. And together, we're a force for good. We follow the credit union philosophy of people helping people. Unlike a traditional bank, we're not beholden to shareholders. Our profits are invested right back into our members, our operations and the communities we serve. That results in: * Fewer and reduced fees. * Increased savings rates. * Lower loan rates. * Exceptional member service. * Earmarked community funds. * Charitable giving. Your individual financial successes play a role in all this too. Our goal is to help people thrive -- both our members and everyone in the communities we serve.

I love this bank in Monroe. The staff is very friendly and helpful. The only negative is they…read morearen't open on Saturdays, but I'm sure that's because of customer traffic. If I didn't have a mortgage with another bank, I would get my checking account t here

Sterling is now Umpqua and the atmosphere has totally different. Used to be much be more upbeat and…read morenow is rather cold.

Started new with this bank July of 2018. People could not have been nicer, especially Jaime Q &…read morethe other Jamie,easy to work with remembered who we were when we came in to start a second account. We needed to provide a bit more info due to a business account & Jamie Q had all ready to go when we came back the next day. Just cant say enough nice about this bank & the friendly people there.

Too much AI. Not enough customer service. I have phoned the OSU Federal Credit Union and been the…read more35th, 52nd, and once even the 68th caller in the cue. It's always, "We are experiencing an unusually high call volume at this time," even first thing in the morning. Better not call them to ask a quick question while you're at work!

Terrible service. I always have to wait. Always, despite staff standing around talking and walking…read morehere and there. The music is too loud and you can't get away from it. If I didn't have to have a Health Savings Account (HSA), I wouldn't do any business here. On top of everything else, very few staff are familiar with HSAs so you can't trust their answers.

From the beginning I was welcomed and given personalized attention. I receive personal calls if…read morethere is a question about activity or a possible OD. It is a small bank and sometimes there is a slow line, but it is well worth the wait.

WaFed is a disaster. Look at the BBB page to see that many have the experience that I have…read more... incompetent and worse. They held up a deal for no good reason and then made us pay $2000 to them because the deal took too long. Go anywhere else.

Always friendly and ready to help or answer questions. Great CD rates most of the time too!!!…read moreConvenient location!

I've been working with OSCU for years and they have all of my accounts and loans. Amazing company…read moreand the Dallas branch is phenomena!

Went to the drive though to get two rolls of penny's . had my dollar ready the guy whom says he was…read morethe manager , ask for my card i took out the one i have from unemployment that clearly says us bank on it he told me that is not a real us bank card. and he couldn't give me the penny's When i asked to talk to the manager he said he was . that guy needs to get a life . 1 how would of hurt to just give me the penny's 2 i have took that same card to river road and hwy 99 in Eugene not once did anyone say that to me, he was so rude!!! later that day i went to the one on 99 drove up asked for two rolls of penny's he didn't ask for no bank card nothing was the sweetest guy and I told him about Jc he said it wasn't that big of deal and its about customer service. I agreed and thank you.

A few months back a business in another state charged us for work never done to our vehicle and…read moreposted further charges manually to our credit card totaling close to $30,000. I would like to thank Angela S. and Dan F. for their help in disputing these charges. They spent a lot of time with myself and my daughters explaining Card Member Services communications to us. They each got on the phone at separate times and talked with Card Member Services trying to help us in every way possible. To date the fraudulent charges have all been reversed with one still pending. Thanks to both of you for your invaluable help. You are superheros in my book.

Thank you Umpqua bank for notarizing an important document for me today even though I don't have an…read moreaccount. No thanks to Barb the extremely rude employee that helped me. I feel sorry for the staff that has to work with her.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.