I've always had such a good and welcoming experience with OCCU in general. I came to OR with non…read moreexistent credit and poor as a church mouse and they treated me immediately with respect and helped me get all my finances set up so I could have the best possible future credit. Six years later and it's still going great. The new location in Junction City is clean, convenient, has great parking, and it's full of cheery friendly people who do what they do efficiently and with great people skills. You can't ask for much more than that in a credit union experience. I highly recommend.

From the owner: Hi. We're OCCU, a member-owned, not-for-profit financial cooperative located in Oregon and…read moreWashington. That means, as a member, you are OCCU too. And together, we're a force for good. We follow the credit union philosophy of people helping people. Unlike a traditional bank, we're not beholden to shareholders. Our profits are invested right back into our members, our operations and the communities we serve. That results in: * Fewer and reduced fees. * Increased savings rates. * Lower loan rates. * Exceptional member service. * Earmarked community funds. * Charitable giving. Your individual financial successes play a role in all this too. Our goal is to help people thrive -- both our members and everyone in the communities we serve.

I love this bank in Monroe. The staff is very friendly and helpful. The only negative is they…read morearen't open on Saturdays, but I'm sure that's because of customer traffic. If I didn't have a mortgage with another bank, I would get my checking account t here

Sterling is now Umpqua and the atmosphere has totally different. Used to be much be more upbeat and…read morenow is rather cold.

Started new with this bank July of 2018. People could not have been nicer, especially Jaime Q &…read morethe other Jamie,easy to work with remembered who we were when we came in to start a second account. We needed to provide a bit more info due to a business account & Jamie Q had all ready to go when we came back the next day. Just cant say enough nice about this bank & the friendly people there.

My husband and I were long-time on-time members at this bank. When we moved out of town, we…read moreswitched credit unions as OSCU is not close to the town we now live. While trying to get a mortgage in late 2025 I discovered a severely delinquent 25-month past due balance of $331 on my credit report from OSCU, dropping our credit substantially from 800+ to 640. The credit union did not do their due diligence to notify us of the past due amount. They claim they sent a letter in the mail (our old address and after forwarding services had ceased) and that they simply "dont have the time" to make any more effort to alert their members of past due balances. They did not attempt to contact me through any other channel and they never sent the debt to collections to be paid. The National Credit Union Administration explicitly states that institutions must have reasonable policies for member notifications, using all available contact channels (mail, phone, email) and account records to attempt outreach before reporting, particularly for small or first-time delinquencies. It is clear to me that Oregon State Credit Union does not care about their members, and they do not fulfill their responsibility to provide notice of issues. I have called several times and have been reassured by the staff that this will go away from my credit after 7 years. Totally unreasonable. It is not acceptable for long standing on-time members to pay the consequences for their failure to perform due diligence. Upon discovery, I attempted to pay this debt immediately but Oregon State Credit Union would not allow me to pay on the phone and required we bring a cashiers check or other guaranteed fund in person to pay. This was not a reasonable option as we live an hour or more away from the closest Oregon State Credit Union. I was able to pay this debt when I called back in March 2026 and was finally able to pay over the phone. You need to close your doors if you can't modernize and if you do not have the proper staffing to make good faith and reasonable attempts for payment.

On 10-7-25, in person at the Woodburn branch, I both took out an initial membership, a required $ 5…read moresaving account, and also opened a type of CD. As part of that process I registered for online banking, including provision of the routing and account #'s for my external checking account. Said data also clearly indicated on the check for deposit I gave to the applicable staffer. However, subsequently when I logged on to the website in order to do a sort of trial run entry to see how exactly I go about transferring some funds from that external account which will then be deposited into the OSCU CD account of record, and thus was on the relevant page, per the germane drop down menu, and expecting to see the prior provided external account data, yet the box was blank! Also, while on the website, and again expecting to access any and all pertinent data, yet nowhere could I find several applicable account numbers.. Whereas, all I was able to see after having accessed the Personal Information page is something identified as "ID **** In sum, doubtless this is a markedly deficient financial website, like no other ever experienced. Then after I sent another external email (meaning not while logged in to the website) to the indicated OSCU address, I received, in part the following email message. "Thank you for your e-mail regarding your account. I'm so sorry for the frustration this has caused. We would be happy to assist you; however, for security reasons and for your protection, we request that you contact us" including through "Secure email through your online banking" My return reply. ´"Secure email through your online banking or mobile app access?" (Note: totally unlike every other financial website with which previously I've interacted which contain an actual email structure, what passes at OSCU instead is a chat room!) So, once more I sent another external email inquiry--, asking for example why my checking acct. of record did not show up on the transfer from drop down menu? And once again I posed multiple questions easily answered in an external remail reply, none content that required 'secure information," e.g., how precisely is it one takes funds, in this scenario, from an external funding source and transfer such to the prior established CD? Moreover, I asked "where on the website are shown, after logging in, the full account data for, e.g., the CD" "ALL of the above" such "questions simply pose in order to get straight answers" I ended the email by writing, "Sorry, but I don't have any patience for getting the personally perceived run a round." All I can say in conclusion, thank the stars that my initial deposit amount was only about 20% of what I had originally intended, as in multiples of 100 K. Greg M.

From the beginning I was welcomed and given personalized attention. I receive personal calls if…read morethere is a question about activity or a possible OD. It is a small bank and sometimes there is a slow line, but it is well worth the wait.

WaFed is a disaster. Look at the BBB page to see that many have the experience that I have…read more... incompetent and worse. They held up a deal for no good reason and then made us pay $2000 to them because the deal took too long. Go anywhere else.

Always friendly and ready to help or answer questions. Great CD rates most of the time too!!!…read moreConvenient location!

I've been working with OSCU for years and they have all of my accounts and loans. Amazing company…read moreand the Dallas branch is phenomena!

Went to the drive though to get two rolls of penny's . had my dollar ready the guy whom says he was…read morethe manager , ask for my card i took out the one i have from unemployment that clearly says us bank on it he told me that is not a real us bank card. and he couldn't give me the penny's When i asked to talk to the manager he said he was . that guy needs to get a life . 1 how would of hurt to just give me the penny's 2 i have took that same card to river road and hwy 99 in Eugene not once did anyone say that to me, he was so rude!!! later that day i went to the one on 99 drove up asked for two rolls of penny's he didn't ask for no bank card nothing was the sweetest guy and I told him about Jc he said it wasn't that big of deal and its about customer service. I agreed and thank you.

A few months back a business in another state charged us for work never done to our vehicle and…read moreposted further charges manually to our credit card totaling close to $30,000. I would like to thank Angela S. and Dan F. for their help in disputing these charges. They spent a lot of time with myself and my daughters explaining Card Member Services communications to us. They each got on the phone at separate times and talked with Card Member Services trying to help us in every way possible. To date the fraudulent charges have all been reversed with one still pending. Thanks to both of you for your invaluable help. You are superheros in my book.

Thank you Umpqua bank for notarizing an important document for me today even though I don't have an…read moreaccount. No thanks to Barb the extremely rude employee that helped me. I feel sorry for the staff that has to work with her.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.