I now have to come to this location if I want a Drive Thru, because my neighborhood Key Bank closed…read moredown. This drive thru is smaller, only one lane. But they seem to work faster here than at my original bank. The worker both times I've come here now is very kind, polite & is helpful.

I come to this bank often. Once maybe twice a week sometimes. It's easy access, it's got easy…read moreparking, a Dunkin next door, and M&T, which I also go to sometimes, across the way. Employees are super nice here. He definitely gets from the other regular customers. That's why this large chain gets four stars for this location. Update 75 2021

This has been my bank of choice for about 10 years now. Some of the tellers know me by name, it…read morefeels really good to walk into a bank and have a sincere conversation with tellers who know and remember you. Michelle is the best employee and it makes my day to see her. I feel safe keeping my money with them, that they won't nickle and dime me, I have never had to argue with a service rep about an overdraft fee. They have even moved money from my savings to my checking when I was about to overdraft to cover my butt. I am writing this review because they just called me to tell me that they found someone attempting fraud on one of my accounts. That is how much attention they pay to protecting their customers. As long as i live in buffalo, i will bank with BSCU.

These have to be hands-down the nicest, and most accommodating banking staff I've ever met…read more Everyone from the branch manager to the teller was super nice and very accommodating considering my mother's circumstances. My mother, in a nearby nursing home, was unable to get out of the car, per restrictions from her physical therapist. The branch manager, Nancy, explained in the phone what documents were necessary, and what exactly needed my and my mother's signature. She explained the process and how long it would take, and though she had a meeting scheduled the next morning when I was going to bring my mother, she personally alerted her staff, so everyone knew the situation and what needed to be done. When I walked in, I was greeted by one of the tellers who immediately said oh you must be Eileen. She had the paperwork from Nancy all ready to go, showed me where the documents needed signatures, and walked out to the car with me to meet my mother. She patiently explained everything in detail to my mother and made sure that my mother understood everything and the process. The branch manager was just getting out of her car and hustled over to introduce herself to us. She walked the paperwork, the teller and me directly back to her office to process it herself. I can't praise the staff enough for being so kind, patient, accommodating and thoroughly professional. This is a large, open, bright and Erie Bank. There's computer screen at the reception desk and you use the touchscreen to enter in your name and then have a seat to the left or to the right or you can sit in upholstered chairs and watch TV in little living room like settings. They take walk-ins as well as appointments and they have a financial advisor on staff for investments. I intend to rejoin this Credit Union as a member.

Well, things aren't the same as they were years ago. I noticed a service charge every month which I…read morejust can't afford anymore $18. X 12 mo. = unreasonable now that I'm retired . Talked to one of the desk workers and let me tell you that she was one of the most amazing and knowledgeable employees I've come across in a long while. She listened to my concern and "fixed" it as to where I will no longer have to pay up. Thank you Esquire, you made my day!

Conveniently located in the Wegmans plaza, off of George Urban. All the time I have been banking…read morewith Keybank, I have never been inside. I do all my banking online, and only come here for the ATM. I have never had an issue with, depositing or receiving money. Lines have never been so long that, I felt inconvenienced.

I've only banked at this bank a few years since moving to East Aurora, but during the pandemic, the…read moreCanadian bank that I've banked at for 40 years was charging me to transfer money to my US account at the bank of Holland, but during the pandemic, the bank of Holland waived, every time. I like the personal service.

This bank will stereotype you the second you enter the building. They have no problem staring and…read moresticking their noses up in the air, especially if you're tattooed. I attempted to get a car loan from this bank. Not only did I wait patiently for the loan officer to get off lunch, I was always very polite. I applied for my loan, and called the next day as suggested, to find out the results. I was denied. I inquired about a co-signer and was told it would help. So I brought one in, who was also tattooed. He was also stared at and given off looks. We filled out the paperwork and called I'm a day for results. Well, I was denied again?!? What? How? I ended up going to Community Bank to fill a loan app out there, with little expectations. My co-signer was going to meet me there....until I was told I did not even need a co-signer!!!??? So you tell me what that was about at Bank of Holland?! Warning: if you're heavily tattooed or have a unique style, avoid this bank, because they will judge you. I'd give zero stars if I could have.

when you get to really know the people that work here, they're like family. Brenda has an amazing…read morelaugh, Sarah has the best outfits, and Alexis is so fun to talk to and relatable. wish i didn't have to leave.

Careful of this bank!!! My father had all his accounts and IRAs here for years! When he passed away…read morehe left money to his grandson that I have overseen for the last six years and was paying him his monthly amount of money.I was told by the bank from the very beginning that I would not be charged any money monthly because my father had such a good standing with this bank. But when the account became very low I noticed that there was a charge for $15 for that month, I called the bank and they said once the account became $5000 or less they would be charging a service charge of $15.00 . I was never told this so for the last few years they've been making a lot of money on my fathers money and they made me pay those charges until it was closed! If I had I known this I would have put the money in my bank key bank, They do not charge any monthly charges at all no matter what I have in the account!

This place has hands down the worst customer service I've experienced to date. Actually had the…read moredispleasure of listening to one of their bankers curse at me in front of my 3 year old. With banks going above and beyond with customer service these days you're better off going with a respectable banking institution, Not this flyby night who curses in front of small children over a $5.00 fee I was trying to dispute.

My family has been part of the Kenmore Teachers Federal Credit Union for three generations. We have…read morealways had excellent service, helpful and friendly. We have had many accounts and loans through them, all of which have been more than satisfactory. The employees have always had our best interest in mind. We love the new facility & I'm sure we will be customers for life.

They are Very Friendly and helpful when I call or go in for help with a problem…read more I have done banking with Great Erie for many years and am Very Satisfied with most of my experiences there!!