This has been my mom's banking institution for... honestly, longer than anyone can remember. A very…read morelong time. Long enough that years ago she came home and announced, with complete confidence, "There's a girl at my bank who looks JUST LIKE YOU." Now, if you knew my mom, you'd know her powers of observation are... aspirational at best. She could see a barber pole and tell you it looks like someone she knows. So I filed this information away with a healthy dose of skepticism. Fast forward to modern times, where I now help manage a lot of her banking and have been coming into Summit regularly for about five years. I've met the supposed "look-alike" several times. Spoiler alert: she does not look like me. She's younger, taller, brunette, and shares exactly zero identifiable features with me. (My mom still insists. Recently she even tried to justify it by saying, "Well, she's lost some weight." I stared at her in silence until she realized what she'd just said and started laughing. So... there's that.) All that aside--this place is exceptional. Because of how warm, friendly, and genuinely "down-home" Summit feels, I eventually opened my own account here too, even though it's no longer convenient to our current location. And I will never close it. They know my mom the moment she walks in. When she fumbles for her ID, they let it slide because they truly know her. They ask how she's doing, remember details about her life, and treat her with patience, kindness, and respect. When I was buying a house, they gathered around to look at pictures, oohing and aahhhing in all the right places like proud friends--not just tellers behind a counter. This is one of those rare places where you feel seen and remembered. You matter here. And as a bonus? My alleged "look-alike" is also an avid reader, so we often end up chatting about books while I'm there--which somehow feels exactly right for a place like this. Exceptional service. Exceptional people. Completely worth going out of your way for.

Forget the bank go here. Rates are so reasonable and very much lower than a normal bank. Everyone…read morethere is very nice and helpful. The only bad thing is two people could not figure out my app and why I couldn't connect other than that, I absolutely recommend this credit union for all your needs.

I walked in to make a six figure CD deposit, but asked them to use the restroom facility before we…read morestarted doing the paperwork. I was refused - MANAGER said they only had non-public restrooms. So I walked out all while telling them that they were against OSHA. If I were you, I'd find another bank -don't go to a bank that doesn't let you use the bathroom when you're giving them hundreds of thousands of your money to use. Don't go!

We started putting some money into their savings account which is at 2%. They opened this…read morenewly-built location in Niagara Falls recently. There are no teller cages here! Their tellers stand at small desks with a computer and a small printer. I have never taken out cash here so I am not sure where they would get that from. I asked for a deposit slip and was told they are not necessary! Is this a look into the future of what branch banks will be?

They are Very Friendly and helpful when I call or go in for help with a problem…read more I have done banking with Great Erie for many years and am Very Satisfied with most of my experiences there!!

Well, things aren't the same as they were years ago. I noticed a service charge every month which I…read morejust can't afford anymore $18. X 12 mo. = unreasonable now that I'm retired . Talked to one of the desk workers and let me tell you that she was one of the most amazing and knowledgeable employees I've come across in a long while. She listened to my concern and "fixed" it as to where I will no longer have to pay up. Thank you Esquire, you made my day!

Conveniently located in the Wegmans plaza, off of George Urban. All the time I have been banking…read morewith Keybank, I have never been inside. I do all my banking online, and only come here for the ATM. I have never had an issue with, depositing or receiving money. Lines have never been so long that, I felt inconvenienced.

I've only banked at this bank a few years since moving to East Aurora, but during the pandemic, the…read moreCanadian bank that I've banked at for 40 years was charging me to transfer money to my US account at the bank of Holland, but during the pandemic, the bank of Holland waived, every time. I like the personal service.

This bank will stereotype you the second you enter the building. They have no problem staring and…read moresticking their noses up in the air, especially if you're tattooed. I attempted to get a car loan from this bank. Not only did I wait patiently for the loan officer to get off lunch, I was always very polite. I applied for my loan, and called the next day as suggested, to find out the results. I was denied. I inquired about a co-signer and was told it would help. So I brought one in, who was also tattooed. He was also stared at and given off looks. We filled out the paperwork and called I'm a day for results. Well, I was denied again?!? What? How? I ended up going to Community Bank to fill a loan app out there, with little expectations. My co-signer was going to meet me there....until I was told I did not even need a co-signer!!!??? So you tell me what that was about at Bank of Holland?! Warning: if you're heavily tattooed or have a unique style, avoid this bank, because they will judge you. I'd give zero stars if I could have.

we have several accounts at lakeshore savings bank and almost always meet with the branch manager…read moreat the snyder location he is the most helpful, wonderful employee. you are so fortunate to have him on your staff

Excellent customer service and great interest rates !! Conveniently located. Locally owned and…read moreoperated.