I love this bank! I never have to wait in a long line. The tellers are always so friendly and…read morereally helpful when you have questions! The only downside is dealing with the Main Street traffic to get here.

Drive thru where they offer $50.00 or $20.00 bills is awesome!…read moreI did not go inside but assume they are the best! Thank you

I prefer to use the drive-thru teller for some of my simple banking transactions, and was…read moredisappointed when a couple of my preferred KeyBank locations with drive-thru service closed up shop within the last year. I knew of this KeyBank drive-thru ATM, which sits just off of Main Street in the Williamsville Village, near Sweet Jenny's. But I did not realize there was actually drive-thru teller service available at this off-beat location too, until one day I hit it at a time when I drove by the window and was all, "WHOA, THERE IS A REAL HUMAN IN THERE!" :-O This is a drive-thru location only, no walk-in services. There is a 24-hour drive-thru ATM. There are also two lanes with chutes for drive-thru teller services, which is open Monday - Friday from 10am - 2pm. The tellers are always very friendly and quickly process my transaction without any issues. It's great to have a drive-thru banking option still available at a nearby KeyBank, even if this was a secret to me for a long time. Glad I cracked the code and found this option! :-D

I only come for the ATM (stand alone)..The main building may have a ATM inside, but I never went…read moreinside to truly know for certain.

I came into the bank a little bit ago, and the most wonderful teller waited on me, Her name was…read moreBrittany, what a gem, she took care of everything, hire more people like her, i love this bank. Great customer sevice, good job brittany.

The bank is in an old plaza and always smells funny. The drive thru is dated and a tight squeeze…read morefor my truck but the staff is always polite and attentive.

Do NOT use M&T Bank!!! My 97 year old WWII veteran father has been a loyal customer for decades…read more His bank card was recently stolen and the thief took $20K!!! No M&T claims that they won't replace the $ because every transaction was considered "authorized" due to the fact that it used his debit card. M&T did NOTHING to secure his account and never shut it down when the system saw unauthorized transactions! Now my 96 yr old dad on a fixed income is out $20K! If he didn't have another account, he'd be on the streets!!! These people are the worst!!! Never use M&T Bank!

If they get robbed, they will merely remove the & sign, and become an "MT Bank". Talk about…read moreplanning ahead. I am getting more and more annoyed with this bank. Making a large withdrawal of cash to pay someone back. No big deal. Used to be free. Not anymore. They charged me $2 just to withdraw money from my own checking account. Yes I will be going back in to my actual home branch to argue with the manager about it when I am not in as much of a hurry. Sick of it really.

Large bank branch with 5 tellers. Line moves pretty fast, but it's a busy location and there is…read moreoften a line. Couple of closed door offices and then the usual cubicles round out the space. You can enter from two different doors depending on where you parked. They have a drive thru. Standalone with easy parking.

My wife came in to deposit a check for me and the clerk asked if it was a joint account and she…read moresaid yeah! She ended up putting the check in my wife's account instead of the joint account and was focused on a matching necklace rather than her job! This is very highly irritating and I love key bank but this is unacceptable! Every branch I've been to that has done this for me has never made this mishap!

Extremely helpful folks working at this branch... maybe I looked confused when I walked in and…read morethat's why people offered immediate assistance, whatever...I appreciated it. Today I only needed a notary to notarize a couple of papers. As one person walked toward me to ask what I needed, another person beat her to it. When I said I needed something notarized, I received a big smile, a wave over and the reply, "I'm a notary, I'll do it right now. " I have to say, I was completely surprised not to have to put my name on a list and be kept waiting; pleasantly surprised that my visit took less than five minutes and I was on my way. The notary even offered to explain my paperwork if I needed it. Breath of fresh air to deal with people who like their job, are in a good mood and offer genuine customer service!

Do NOT use M&T Bank!!! My 97 year old WWII veteran father has been a loyal customer for decades…read more His bank card was recently stolen and the thief took $20K!!! No M&T claims that they won't replace the $ because every transaction was considered "authorized" due to the fact that it used his debit card. M&T did NOTHING to secure his account and never shut it down when the system saw unauthorized transactions! Now my 96 yr old dad on a fixed income is out $20K! If he didn't have another account, he'd be on the streets!!! These people are the worst!!! Never use M&T Bank!