I've banked with KCTCU since I was an adolescent and mowed lawns for a living. I've been with them…read more50 years and have always had a great working relationship with them, so have stayed with them. UNTIL NOW, since they've been taken over by Consumers Credit Union. What a horrid, unresponsive, negligent, customer-hostile organization it is! I closed my accounts there shortly before the takeover and was told my balances would be sent by mail. As it's now been a few weeks and I haven't received my check yet, I'm interested in learning the status of this transaction. All inquiries now go to the Consumers Credit phone number. I've called 3x now and have been on hold for an hour and a half. There is no other number given to call, and I'm unable to speak with a human about this. Horrible, woefully deficient customer relations and from what I've read elsewhere, a positively dreadful company to do business with. PUT YOUR MONEY ANYWHERE ELSE BUT CONSUMERS CREDIT UNION.

I have banked here for a little more than a year. The tellers are very polite. I haven't used the…read moredrive thru so I can't rate them on that. I have used the personal bankers and received great service. I also refinanced, and it couldn't have went any smoother. I like that fact that they are local. The on line application is very user friendly. I also did a personal loan. They gave me many options. It was fast and easy.

Horrible customer service. If I could give them zero stars I would. They can't protect your…read moreaccounts from fraud and they make constant mistakes requiring you to do extra leg work for them with zero compensation for your time going back and forth to multiple branches. They couldn't care less about their customers.

I really like this branch. It's relatively close to my house. The people there have always been…read morereally nice. Linea (sorry for the spelling) is especially nice. She helped process my request for a credit card and helped me with an online banking issue. I have a feeling she's been with ECU for a while because she really seems to know what she's talking about. I recently moved from Harris Bank, who I had been with since I was 14 and I have to say, I"m really happy with the change. I feel like they look at you as a customer and a person, not as much of a random number. Would recommend this place to anyone looking for a small bank feel but with great interest rates and services.

I deposited a check and was informed the check would be on hold until the funds could be verified,…read morethe next day I went to pump gas and was shocked to see my account in the negative and my card declining. Old seconds team was very swift with informing me the system was updating overnight and unfortunately with the check being on hold it was a very rare error in the system. I spoke with a manager and he informed me they would get the check cleared much faster than expected as a way to make up for the issue. Very satisfied with the customer service.

I would give 10 stars if I could, I have been treated with utmost respect,I have had help from many…read moredifferent people from Maria Paz helping clear funds for a financial transaction I needed immediately, Stephanie Whitney helped me by stopping a fraudulent charge, getting me a new card the same day, even giving my daughter crayons and a coloring book while I was at the Aurora branch waiting for my new card, then Rupinder Kaur helped assist with a important wire transfer. I have seen other financial institutions like chase, etc and hands down old second is the best their is, my expectations were exceeded and old second you are treated as a person not a number

For 15 years we've called Old Second National Bank north Aurora Branch our home…read more We just don't worry -so much trust has built over the years. We feel truly cared about and confident they are on their client's side!!!

Carmen E Arevalo was great in helping me with my problem of signing in…read more Thank you for your help

This is a classic if I could give it zero stars I would. Since there is no corporate posting this…read morewill have to be posted on all the individual banking areas. Had a charge that did not belong on my account. Called customer service, and let me say the one thing they do not provide is service, to try to get some help. Basically got absolutely nothing, was told it could take up to two months I had three different forms to fill out and a bunch of hoops to jump through. I think it would've been easier if they would've just told me to go screw myself and hung up the phone. I have been banking with them for over 30 years now, this is the first time I can recall having any kind of dispute on my debit card and unfortunately I realized at that point I was on my own. I would definitely recommend using a more reputable bank who supports their customers when they have an issue. I'm just glad it was not a large sum of money that would've been tied up for two months.

The staff is very friendly. The only gripe I have is all the commercials they play that I have…read moreheard are in Spanish. I don't speak this language at all. I come to the bank to make drop off's for my job. I might want to become a member, but I have no idea what is offered via the commercial. Maybe play them back to back, with one in English. While standing in line, this is the perfect opportunity to sell a product to me. I am not going to ask the teller what was just played on the TV, to hold up the line. That is just plain rude to the other people waiting to do thier transa

An absolutely horrible experience. I have had an issue with a deposit and been told for three days…read morestraight that I would receive a phone call. I haven't. Don't bother even calling the lace because they have all of the phones muted so they don't have to deal with YOU. My account will be closed before I receive the first statement. STAY AWAY from this location, these people are garbage! Well Jada is ok. But every one else I've dealt with has lied straight to my face. About a phone call, just think about that. A phone call, not reinventing the wheel, but the simple courtesy of a two minute phone call. These rookie could not even show me that minimum amount of service.

River Street Plaza offers luxury living at an affordable price. Rentals are snapped up quickly when…read morethey're available and units don't remain long on the market. The 2nd floor east units have a 400 sq ft terrace overlooking the Fox River. Stainless appliances, granite counters, large closets, big windows. Metra, Paramount Theater, The Venue (music,) restaurants, cafes, specialty shops (decor, bicycle, eyewear, dry clean, etc.) banking, grocery are all less than a 10 minute walk from your door. They are a well- kept secret and perfect for people looking to live well in a thriving city.

Great bank with great customer service! I walked in asking for some odd help and they were more…read morethan willing to accommodate. Convenient location... right by Walmart, and welcoming environment

I opened an online account and went in to add someone. I was told I had to make an appointment and…read morecome back. The teller manager was rude and completely dismissive. We went across the street to BMO Harris and they opened a new count instantly with no issues. We Even got our debit cards right then. Go to BMO Harris not Chase!!!

Very bad service at this place!…read more The "manager" it takes so long for anyone to help. She act like doesn't care about people. So sad that she is "manager" with that horrible attitude. I notice that she was in hurry to leave the place, she doesn't care that I wait 20 minutes for her! I'm so disappointed with chase, every time is worst and worst! Very good at the technology for check your balance and monitor your money but horrible costumer service and the machines are not working well at all!! I'm thinking banking elsewhere.