This bank is all about the people. All of their employees are friendly and conversational. They know their customers by name and are pleasure to bank with. The main branch in Elmhurst is very nice with a comfortable waiting area and espresso machine. They tend to have fun on the holidays by dressing up a certain way or decorating the interior of the building. And recently, one of their employees came up with "Bow tie Thursday". How cool is that?! The only complaint I have is that you cannot make instant cash/check deposits right into the ATM like most banks now. read more

If you like rude tellers that enjoy displaying their superiority complexes over customers and a management team that likes to offer up excuses for those entitle employees to not complete transactions requested by a customer, only offering up to the customer how they should better handle a situation, then please, by all means, bank at Suburban Bank & Trust in Elmhurst. If you think one issue seems resolved, you surely will encounter the exact same result, tellers not depositing transactions as requested and managers defending that by saying maybe they were busy and please communicate it differently, will surely occur. Save your time and sanity and skip this location al together. read more

I was very disappointed with this bank. My son had an account that was seldom used, as they had been told when it was opened. After a while, they started charging $5 per month service charge. We contacted the bank and they stated they would stop the charges and refund the charges taken. However when we went in a year later, we found that they had started charging the fee again and had drained the account and closed it. We were not notified of either the charges starting again or the account closure. I will never use this bank again, and I caution anyone else from having a student or seldom used account. read more

I called about the availability of safety deposit boxes and the call to the branch was answered by a really nice young lady. She was knowledgeable and looked up the cost and requirements quickly. I was happy with the annual fee and plan to go into the bank tomorrow. Great job getting a new customer. read more