I went to Eddy's in Willoughby just for a few items and was greeted by Jake and he had Great…read morecustomer service skills I was very impressed and will be brining my bike to get serviced there. Highly recommend going to Eddy's. Thanks Jake.

After paying for a $100 tune up six months ago, they fixed a problem with the brakes, but they…read morestill made noise, which i don't think it should have, but it worked, and I don't complain about incompetence. But yesterday , my 17 yo daughter brought the bike up there for me, because she accidentally bent the front derailer. Even after she was explaining that it was for her dad, the service person repeatedly told her that there was a ton wrong with the bike (not at all) and the whole bike should be replaced. This is six months after a tune up. From them. Where nothing was ever stated that anything is wrong. THERE IS NOTHING WRONG, I've been riding it constantly, and the jerk salesman tried to take advantage of a couple of kids. It is a $600 bike with a bent derailer, and we were told we should just replace the whole thing? Um. No. I remember when Eddies came to that location, and was happy of their success after 20 some years, even if their prices are ridiculously high. Not so much anymore, sounds like they just want to prey on people for cash, or they only train their staff for commission. I'll never know, as I won't be setting foot in there again. There are a few other family owned bike shops in the area who might actually not be cool with ripping kids off. Shame on you.

Knowledgeable, experienced business owner. Reasonably priced and quick service. It is, like it…read moresays in the name, out in the country. Definitely worth the trip.

Bought a bike there a few months ago. While shopping and trying bikes out, the customer service…read morefrom the owner was perfect. After purchasing and having issues with my brand new, $600 bike, I was put in a queue for service that was a week long in the summer during prime cycling time. You'd think after spending over $1,000 (bought my wife a new bike from here too) and immediately having issues, you might get a little quicker action. Told the older, bald gentleman at the counter (who openly mocked Covid-19 at the time and wasn't wearing a mask) what was wrong with my bike in great detail. When I got my bike back, ALL the issues were still present, because that gentlemen wrote simply "Tune up" on the ticket. When I wanted it fixed correctly, I was told it would be put back in the queue again and not ready for another week. Nope...I called Two One Fix instead and just paid for the repairs so that I could keep riding. They came to my door and had me riding again without issue in less than an hour. Love my bike. Disappointed in the service from a local shop that I'd planned on frequenting and recommending to others. Bummer.

Spent $500. The sales rep didn't know details about the trailer he bought and was "too busy" to…read morehelp me with placing a bell on the bike. Forget helping, he would even let me use his tools dor 2 min in the shop. Not returning. UPDATE. I rode over the bicycle boulevard. They were busy with 8 ppl in line, but were still extremely courteous and quickly installed everything. Service matters. Definitely worth the ride. Disclaimer: I have zero affiliation with bike shops. Just a healthcare worker looking to add biking to my life.

I take my bikes here because I know they'll fix my bike right and at a good price…read more I recently had an issue with my son's bike not shifting right due to a bad shifter and improper chain line (added spacer on the drive side of the bike). These guys pegged the problem right away and now the bike shifting like butter.

This place is a super great place…read more We were on an RV trip from Mississippi to Niagara and got a flat rear tire on my electric bike We called them and asked for help on our one day layover on a Sunday. They jumped right on it. We got it to their shop an a guy comes out to the front an said "Bill with the flat tire is here". They got right to it. Fixed it in less than an hour while we went to a waterfall. They were very pleasant to chat with and made us fell very welcome If you are in their area --------go see them. pGreat people

I brought my 20 year old mountain bike in for repairs. I was told what it would cost to address…read moremultiple issues including rust in several places. I considered my options and opted to purchase a very comfortable, very manly, mountain bike with tire tread that enabled both road and off-road biking. I'm so pleased with my decision. The bike, a Reid, is a dream to ride at CVNP and Maple Highlands trail and regular roads. Thank you Mountain Road Cycles!

This is the sister shop to the Chagrin Falls store. Today I brought my bicycle in for a tune up…read more Russell was extremely knowledgeable and willing to share that without talking down at you. After asking if I had any specific issues and listening and explaining to me what adjustments they'd make, he also assured me they'd check over the whole bike. The store is a lot smaller than the other location, but still had a good selection of merchandise to see and try on hand. The guys know a lot about cycling and area trails/rides and are very eager to help. I'm glad to have such a trustworthy cycle shop to meet my needs.