Update: Hotel Lucerna has said they will be getting new…read moretreadmills. They also removed the synthetic perfume sprayers from elevators. Great customer service! Everyone is friendly. I'm a U.S. Army veteran who was exposed to biotoxins affecting my immune system. I'm in Tijuana getting treatment at bioadvanced medical center with Dr Calzada. In their elevators they have synthetic perfume sprayers constantly bombing the elevator making me sick. I asked them to shut them off. They did NOT. I have to walk 3 flight of stairs to go to and from my room. I can't recommend this hotel if you're sick going to BMC. I'm staying at your hotel because it's supposed to be high quality. Your treadmills in fitness center are very OLD. 2 are broken. A third sounds like it's getting ready to break. You need new treadmills. You can buy 4 high quality treadmills online that have been refurbished from Planet Fitness or other fitness centers. Out of respect for your customers please get new treadmills ASAP! I will increase the rating when you get new treadmills and shut off toxic synthetic perfume sprayers in elevators. Your treadmills in fitness center are very old. 2 are broken. A third sounds like it's getting ready to break. You need new treadmills. You can buy 4 treadmills online that have been refurbished from Planet Fitness or other fitness centers. Out of respect for your customers please get new treadmills ASAP! I will increase rating when you get new treadmills.

This hotel exceeded my expectations. Everything was very clean, with soft sheets, a cozy down…read morecomforter, and great pillows. You need your key card to access the elevator, which added an extra sense of security. The rooftop was amazing, offering beautiful views of the city. The food was fresh, and the staff were extremely welcoming--everyone spoke English as well. The K Tower has officially become our go-to place whenever we stay in Tijuana.

Update: Hotel Lucerna has said they will be getting new…read moretreadmills. They also removed the synthetic perfume sprayers from elevators. Great customer service! Everyone is friendly. I'm a U.S. Army veteran who was exposed to biotoxins affecting my immune system. I'm in Tijuana getting treatment at bioadvanced medical center with Dr Calzada. In their elevators they have synthetic perfume sprayers constantly bombing the elevator making me sick. I asked them to shut them off. They did NOT. I have to walk 3 flight of stairs to go to and from my room. I can't recommend this hotel if you're sick going to BMC. I'm staying at your hotel because it's supposed to be high quality. Your treadmills in fitness center are very OLD. 2 are broken. A third sounds like it's getting ready to break. You need new treadmills. You can buy 4 high quality treadmills online that have been refurbished from Planet Fitness or other fitness centers. Out of respect for your customers please get new treadmills ASAP! I will increase the rating when you get new treadmills and shut off toxic synthetic perfume sprayers in elevators.

We checked in last night and I can already happily report that I would stay here again next time…read moreI'm in Tijuana. Hotel check in was easy and the many lovely amenities were very well explained. The staff member checking us in even asked what my pronouns were! I don't get that level of kindness most of the time from anyone in Los Angeles. The room is clean and comfortable. They were even so kind as to accommodate clean mini fridge for our food items. I called two weeks ago requesting a mini fridge and it was in the notes for our reservation. They realized this after we checked in and had a bellhop, a very kind gentleman named Fernando who had helped us with our bags earlier, personally carry the whole mini fridge up to our room and install it. The hotel has complimentary WiFi that's not password protected so I made sure to keep my VPN on because I'm neurotic like that. One thing I will report is that I couldn't find a wall port to plug in an ethernet cable in the room to set up my TP-Link Travel Router. Not a big deal at all because I'm probably the only person who would try to do something like that while on vacay anyway. Long story short, this place is probably the nicest hotel my wife and I have stayed at in our 13 years together. I slept like a baby on night one, and I look forward to the rest of our stay here. Thanks for the excellent experience!

By the name you would think this is a super fancy hotel. It is not. It is, however a great motel in…read morea safe and nice area. it is located in Zona Rio, a nice part of Tijuana, but you will need a car or a cab to get to the Downtown area most people want to go to. Make a reservation. They also tend to have rooms ready for check in without a reservation during the week days. The rooms are a great price, if you are on a budget, and they are clean--spotless, no, but they are just fine and you will be happy there. Their English is not great, but they are really nice and they will figure it out. The staff is just super nice and the area is gated with a guard. If you need anything for your room they will help you. I never checked to see if they have Wi Fi. If that is important to you make sure you call and ask. Have fun.

Great price for room on weekday Pretty clean and modern will def stay there when I goread more

I stayed here for one night after a dental appointment in the SIMNSA building a few minutes away. I…read moregot a room with a full size bed and a convertible couch for about $190, for two people. The staff at the Lobby was very kind and accommodating, the service alone has convinced me to return again for future visits. We had dinner to the right of the lobby and ordered the ribeye tacos, & chicken breast with a side salad. We had vouchers for discounted drinks gifted by the hotel and overall I highly recommend it. I'm surprised the ratings are low. If anyone is unhappy with the dinner I highly suggest, ask the staff "What would you order?" My server for dinner was Manuel and all his recommendations are a solid 5/5. It's in the same area near the lobby, not a buffet, sit down with a menu. Breakfast is free with the stay. I also noticed this restaurant makes it a point to serve beverages that are good for your health. Prior to breakfast they served us a warm glass of lemon water before we started our meal. There's also a selection of fresh juices, I selected the green juice; with cactus, pineapple, spinach, lemon water, and yes it had all of that in it. There's other juices available but that seems to be the most health conscious one out of the three. I ordered the Veracruz breakfast and it was absolutely delectable. In the evening I hung out on the 4th floor where they have a nice roof top pool, jacuzzi, bar, garden, etc. They also offer Yoga early morning and provide the mats and blocks needed. I wanted to try it out but it seemed my coworker wasn't interested in any of the activities offered. I wanted to make sure my coworker had a nice impression of our medical visit. I did however order two beds and was charged for a two bed unit online and I have a feeling they thought I was married to my coworker. I did not complain and used the couch instead. I was tired and just wanted to relax. My only reasoning for a 4 out of 5. I highly suggest if you come with someone you're sharing space with to definitely add that in your notes when booking. I was only there for one night and did not want to make a big deal out of it. Additional information: they do offer secure parking and a pass to easily navigate in and out of the premises.

Quartz Hotel & Spa exceeded my expectations in every way. From check-in to check-out, everything…read morewas top notch. The property is beautiful, clean, and very well maintained, and the staff was friendly and attentive throughout my stay. The rooms were comfortable, and the overall atmosphere was relaxing and upscale. One of the highlights for me was the spa. The experience was absolutely wonderful and added an extra level of luxury to the trip. If you're looking for a place to unwind and treat yourself, I highly recommend Quartz Hotel & Spa. I would definitely stay here again!

This is one of our favorite Hyatt's and we have been to so many. What I love about this hotel is…read morethat it has everything you need or want. Make a reservation or call them and book a room. Their prices are good and you won't feel ripped off. You will be happy. The rooms are a nice size and kept up. The maid service is great. The staff is super and can guide you if this is your first time to Tijuana. I love the place to eat here. It is just the best. They have traditional Mexican food which is outstanding and they also have great American food. We love their pancakes and eggs. Their tacos are great as is any fish dish. They have bottled water in the room, which is a must. Do not drink tap water anywhere in Tijuana. The location is great. It is within easy walking to many fun spots, including shopping. The rooms are super clean and although it can get loud outside, the inside is quiet and comfortable. It even smells great. You will love it. Have fun.

I've been coming here for many years. I'm a Hyatt member and rotate between paying and using my…read morepoints - mostly using my points and enjoying the occasional comped weekend getaway. Prices have doubled since coming here first. Points went from 5k to 8k- please don't up it any more :). Guest profile has changed and with it more English speaking staff. US workers in scrubs moonlighting on the weekend, patients over from US for medical procedures, catering to this new clientele has made this hotel busier and a little more pricey than before. I wonder how they will compete when the Westin opens right next door? Location is truly perfect, it's an easy drive from the U.S. made easier now with the hotel and gastronomy zone signs as you cross the San Ysidro border. The hotel offers covered, gated underground parking for your car. It feels secure and I've never had any issues or incidents (touch wood) ever. Breakfast is included with your stay and has improved over the years, not that it was ever bad, they just offer a much larger and quality selection than before and restock often, again being more busy I imagine helps with that. Staff are always great , very helpful, and bilingual. If the bar ever looks unattended it's because they often double at reception. Just look to the front desk for assistance. For a Hyatt place - it's one of the best - that's why we keep coming back, better than the San Diego counterparts. Adrian, at the breakfast station is our favorite staff member. He's always so helpful, attentive and he deserves a shout out. I would love if they made Pozole on Saturday mornings - but alas it's a Sunday morning treat. Having it on Saturday too would be the icing on the cake. Something to work on: I enjoy a late checkout and appreciate not being disturbed. Do not disturb sign on the door doesn't mean they won't knock, or try to come in. Housekeeping should observe this request, even if they are being nice and checking to see if you need more towels. If you like clean, they are obsessively clean - occasionally the chemicals bother me in the lobby but I appreciate their attention to cleanliness. Overall solid 4 star rating.

This is a great hotel if you are anywhere in the area. It is modern, redone, super clean and…read morecomfortable. The place is pretty. You can get a room with a balcony and the beds are super. The bathrooms are a nice size and well stocked. I love the TV because I love Spanish news. They take checks and dollars or pesos. Just make a reservation and put it on your card as it can get confusing. They have everything you want there, even a Starbucks as well as a nice eatery. The staff is just great. They will take good care of you and are happy you are there. There are nice places to walk nearby and there are great places to eat nearby as well. You will be very happy here. I know we were and we will be back. Have a great time. Enjoy.

The pool is dirty and the service has a horrible . Tried the bar , restaurant and room service …read more. no one knew what they were doing and they took forever every

This hotel is also a casino so that floor is loud. The rest of the hotel however is nice and quiet…read more The rooms are a good size and sometimes for just a little more you can upgrade to a suite. Each room is super clean and is ready when promised. Make a reservation. It gets crowded on some weekends and during the summer. We love everything about the hotel. The service is great and they will get you into a wonderful clean room. They are not huge, but they are great. The bathrooms are well stocked and they have bottled water in the room, which you need. They also have great food and again, the service is so good. You can stay there and never leave, but don't do that. Grab a cab and get a wonderful dinner near by. It is safe and you will be welcomed.

Back at Hotel Pueblo Amigo Plaza Casino for round two, and it was just as great! This time, I…read morestayed on the busier Friday before Labor Day, and the place was packed. The team was clearly hustling with the crowd, but they still delivered excellent service. Got upgraded to a Junior Suite on the ninth floor for a small price difference--worth it! The suite was a step up from the standard room with better views, a faster WiFi connection, and extra toiletries like a shaving kit, shoe polish, and more. Plus, they had a Samsung smart TV, which should honestly be standard in all hotels. Check-out is a breeze at noon--just drop the keys in the box, and you're good. Loved the bag check service, so I could explore without dragging my stuff around. Ordered the Original Burger with skinny fries from room service--delicious, but it came wrapped in plastic (I get it, but still). Shoutout to the staff for keeping up with the holiday rush; make sure to tip if they're vibing with you! Definitely coming back!

Cutest small hotel in Tijuana. It was our first time in Tijuana and were only staying for one night…read moreso I booked this on a whim, but I was blown away by not only the aesthetic of the place, but the customer service from the gentleman in the front, cleanliness was on point and hotel is located in a calm area. Not a lot of walkable places nearby for food etc but quick Uber 5 min ride will get you anywhere.

We were trying to find a nice and cozy place for one of our TJ STYLE brunch events, it was a…read morespeciality blogger event with limited seating, 20 people. One of the things that we loved was the privacy that we had and the service for our private event. The food was great! We had a great time at the restaurant Peregrino inside the Alou Hotel Boutique. Every guest enjoyed our brunch, the style of the Hotel, and the window at the corner with views of the city. The parking was my huge concern, but they have friendly valet parking which was very convenient! Our social media group posted some great pictures and many of our social friends have since visited the Peregrino.

Its new we were the first ones, it's clean brand new furniture, people here are sweet and caring…read moreand always making sure u have things u need. Its a Samsung smart tv it's like a fire stick. The Viewing is nice u can see Mexico. It has new flooring and really beautiful places to go to nearby.

The hotel is newly renovated and clean but unless you want to be woken up ALL night, just stay…read moresomewhere else. 2-4am I was woken up multiple times by people playing loud music in the parking lot. And listened to the alarm I posted a video of at least 6 times every hour. Absolutely miserable, I've had better nights of sleep in my car at rest stops.

One star is more then they deserve. 1- elevators don't work…read more. Got stuck . 2- walking down hotel floor #3 all you hear is moaning coming from a room as if it was a whore house. 3- cant relax in lobby without being harassed by security. -4 can't bring your own beer and hang out in lobby. 5 - never staying here again .

Me quedé allí dos noches y, para ser un hotel de casi 5 estrellas, esperaba mucho más. Llegamos un…read moreviernes a las 3 PM y el estacionamiento estaba completamente lleno, a pesar de ser amplio. Sin embargo, no estaba lleno por los huéspedes del hotel, sino porque también tienen taquillas donde la gente va a comprar boletos para conciertos, ocupando los espacios del hotel. En un momento, incluso la seguridad me dijo que el estacionamiento estaba lleno, pero cuando mencioné que era huésped, me dejaron entrar. Para empeorar las cosas, parte del estacionamiento es de tierra y grava, no está pavimentado. Cuando llegamos a nuestra habitación, el aire acondicionado estaba bien, pero las camas eran terribles: duras, inestables y se movían con facilidad. No pude dormir porque el colchón era muy incómodo y, además, ni siquiera eran camas tamaño queen, sino full. Los canales de televisión también eran bastante limitados y aburridos. Pedí servicio a la habitación para tres personas y, aunque no me hubiera importado pagar $60 si la comida hubiera sido decente, la verdad fue terrible. Pedimos un plato de taquitos de pollo, que estaban pasables, aunque el pollo no tenía sabor. En general, fue un plato aceptable. El segundo platillo, unas sincronizadas, estaban buenas. Sin embargo, el tercer platillo, tacos de arrachera, fue un desastre: la carne estaba dura, cortada en trozos enormes, cruda y sin ningún sabor. De postre, pedimos dos brownies con helado de vainilla, pero cuando los recibimos, el helado prácticamente se había derretido. Los brownies fueron una decepción: secos, llenos de nueces y sin nada de chocolate ni suavidad. El baño fue otro problema: no tenía suficientes toallas y la regadera estaba tapada, por lo que el agua no drenaba bien. Cada vez que nos bañábamos, el agua se quedaba estancada en el piso. En general, la experiencia estuvo lejos de lo que se espera de un hotel de casi cinco estrellas. Que si pudiera darles 0 estrellas las daba. Total decepción.