I've used Will 4 times now for new openers, repairs, and various garage door projects over the…read moreyears. I don't call anyone else. He's fast, friendly, fairly-priced, and extremely knowledgeable. And his workmanship & attention to detail is top shelf. I'm only giving 5 stars because I can't give 6.

We bought an older home with an older garage door system. Will and his son have come out a few…read moretimes to rescue us. First our spring broke. Will returned my phone call within an half hour, came out within a couple of hours, assessed the problem, figured what needed to be done and fixed it, all while saving us money. Oh, he changed all our garage light bulbs while here without us asking! Another time the motor system died. Again, timely return call and service. Reasonable price and did not leave until the system was connected to my phone and I understood how to use it. Really wonderful service, the way a company should take care of its customers!

The Garage Door Guy did a great job with the purchase and installation of our new garage door…read moreopener. They were responsive with the quote and the price was more than reasonable. The work was done quickly and professionally and we are very pleased. They even did some quick maintenance on our garage door to eliminate the noisy opening and closing. Highly recommended.

The owner came to fix a broken spring on my garage door. It was a weekend call with no extra…read morecharge, emergency call, or weekend rate. He was quick, clean, and professional. He even allowed my 80 plus year old dad to watching ask questions. I would recommend him anytime.

The company took my order on Monday and Sam out same day. He knew alot about doors being so young…read moreand helped me alot on what to do. On a personal note " His Mama raised him right" very kind and helpful. * The door came out on Wednesday and Randy went right to work. Even when my garage was "almost to small" he said. My driveway was still icy - he did a very good job without falling. He also helped me to understand about the lubercation of the roller bearings with what spray to use. I went out to check on him serveral times - to make sure he was alright (being it was so cold and my garage was not heated). * Thanks Mr. Atwood you have a great crew. And thank you for the payment arrangements. I won't let you down. * From a senior citizen in Millersport.

When my day started, I wasn't planning on spending $800+ for a garage door, but my wife who backed…read moreinto our closed garage door had other plans. The incident happened in the early evening on a weeknight, and I immediately called and left an after hours voicemail with Atwood Door Company. The very next morning, I was contacted first thing at 7am by the owner. He explained that he was just down the road, and had a crew member close who could be at my house shortly to survey the damage. The crew member arrived about one half hour later and gave me a quote. Although like I previously mentioned, I wasn't planning on buying a new garage door, I liked ours fine the way it was, it was time to pay the piper for the wife's inattentiveness. I agreed to the $800+ estimate and was told the crew would be out the next day to install a new door. Later in the afternoon when I wasn't home, the owner called and said his crew had finished another job earlier than they thought and could install my door that afternoon. Although I wasn't home, I gave them the go ahead and let them know the man door to my garage was unlocked. When I got home over 2 hours later, I had a new garage door that looked great. I was billed the next day and paid by check. The service was excellent and the garage door is great, but I docked one star because I paid for a new garage door spring. The crew didn't leave my old garage door spring even though it was in good condition. The springs break over time due to wear and tear. I would like to have an extra spring to save money on parts when my current one breaks in the future.

I woke up one morning to go to work, went out to my garage only to find a torsion spring just…read morehanging. So obviously my garage door wasn't going up, so I needed to act fast. Jumped online and quickly found Columbus Garage Door Pros. I called and got a very polite guy asking me questions to find out exactly what the problem was. 45 minutes later they showed up and had my garage working perfectly in no time at all. I've since recommended them to everyone I know and will continue praising this company. Thanks again, guys!

This company was fabulous along with Larry the service man. Repaired my door very soon after I…read morecalled and was super efficient. Gave me maintenance instructions and help in understanding my problems. I'm here if someone needs a reference.

I have used this company in the past with acceptable results, but my original salesman moved to a…read morenew company. The new salesman was not helpful during any step of replacing a custom door that was damaged in a burglary. We were forced to allow the install due to time constraints, but have now removed them from our Rolodex and won't be using them in the future. Questions posed to the salesman about install dates were answered with a string of untruths, reminded me of the dog eating his homework! The last call I received stating he would drop off the door glass owed to us on December 11th, it was dropped off by a delivery person on 12/28. Tried to talk to the owner or supervisor to no avail.

Just needed a service call since door was struggling. Tony came out that afternoon, made some…read moreadjustments and now working perfectly. Lots of good advice too. Would definitely call him again.

Tony replied right away to my request and scheduled an appointment for service for the next day (it…read morewasn't an emergency.) He and his father were very polite and friendly-- able to identify the problem as well as fix the issue with our garage door within less than 30 minutes. (Fortunately, it was a minor repair.) I definitely will call him again the next time we need anything done to the garage door or even want it replaced.

Thanks Tyler for another great experience. My garage door also thanks you. It feels much better now…read moreand is looking forward to the future in good health.

Excellent and friendly service! Tyler was efficient and extremely informative. He was able to…read morerepair our garage door saving us thousands to replace it. Tyler was honest and did not try to sell us things we did not need. Other competitors wanted to charge us for things we did not need and replace the door for a very expensive cost.

Scott Seely who now "runs" Pioneer Overhead Garage Door Service took a deposit of over $1000 in…read moreApril 2025 and then I never heard from him again. He did not respond to numerous calls or texts. Also never showed up to a civil court case to resolve the stolen deposit money. Do not do business with this con man!

Pre-communication in terms of learning about the products and options was great…read more The installer, Chad, was on time, let me know ahead of time he was on the way and did a great job onsite. Will plan to use again.