This store is absolutely the worst. I only have 4 payments left on my account and never made a late…read morepayment because they always called. Then one day they stopped calling and now I'm being charged astronomical fees. I'm beyond pissed and annoyed because no one left a voicemail like they did the other 7 times I paid, and it seems like because I'm at the end of my loan they want to start doing shady business. I will never in my life do business with this company again, nor will I recommend them to anyone except to the pits of hell.

I will not say there is not great employees at this location as there are such as Manager Eli, rep…read moreBeverly, and rep Monica. Since I first started Eli has been the star of that location. He understand or tries to understand the client and I give that a five star always; but, like all locations, there are always some bad apples. In this case being a customer for roughly 8 months, rep Erica did not attempt to ease the client needs. Part of any customer service role is being empathetic and sympathetic with the client and their needs. Erica lacks the essential basics of customer service and more her message she showed by laugh at my concern. three stars Is not truly what would represent this location but based on the initial experience at the Grissome location tip over today. The way business works is retaining a customer not pushing them away.

Even though no one wants to have to use these companies but my experience was actually a very good…read moreone. The lady here was amazing. She made me feel at ease (as much as possible circumstances allowing.) I have used them before and didn't have the best experience, with a different store, however, I would definitely recommend this store.

Thank you so much Cynthia for helping me out . You explained everything very well. Now come check…read moremy Nail salon out that you helped out with. See you soon

Excellent been with them since 1980 checking savings, money market. Cds. Car loans app is great,…read morenever a issues.

Very disappointing experience after a member for 19 years and a US veteran. Their level of…read moreintegrity and security is subpar over the years. Icing on the cakes was approving me for a line of credit, then they come back with a lame excuse of a $154 difference in income to deny my requests! As a business sole proprietor the $154 is pennies compared to the over all income report from all sources. I've closed all my accounts with this mediocre company rather stick to an institution that values veterans and their families!

They were fast and friendly, a bit on the pricy side but they were open after hours. Cost to…read moreregister my car was 170 dollars so they have to make some money and I get that. What you are paying for is the convenience. I could not have done this between the hours of 8-5pm so this was my best option. Location is clean, staff was nice location a little hard to get in and out of the parking lot, but overall I give this place an 8.2 out of 10. They get the job done and that is all that matters.

1st time in there not a long wait and it was quick service perfect for what I needed. Lobby is…read moreclean and open space chairs are separated for distance. Yes wear mask due too so much traffic goes in and out of there I am sure I will be back after I need a title change. Thank you for reading have an awesome day.

I really was hoping I wouldn't have to leave a negative review but this establishment needs…read moreattention for sure. Never able to get anyone on the line but they are quick to call and collect. When I need to ask questions on my account, which is current, if the phone is answered I'm told I will get a call back. Just to clarify is that 3 to 5 business days later or is it when it's most convenient for the reps? When I finally do get a hold of someone, it's a different response from each rep. What a shame. There is terrible communication unless they want to take a payment of course. I truly wish I would have never needed this loan but it was a reality for us. I shopped around for options prior and this I thought was my best bet. Sadly, the customer service here is horrible. Side note, Chris or Kris not sure how to spell her name, she definitely needs some customer service courses, her output is terrible.

Wow. Great experience. The team works great together. Lucy was awesome. Valerie did a great job,…read morequick and friendly. Steven really took care of me and made sure everything ran smoothly. Title max helped me out in a jam. Thank you title max!

José Ramos is a snake!!!! They'll scam you and squeeze you for every cent you have. They'll lie to…read moreyou and not tell you what you have to pay. you're only paying the fees. you'll be stuck in a viscous cycle of a scam.

Do not let them scam you. They are so full of it. They will just take your payments unless you pay…read moreyour payment plus intrest you will never be able to lower your loan. You're better off selling your car or taking the most money you can from them and letting them take your car I would never recommend title max to anyone worst mistake EVER. If I could, I'd give them negative stars.

I currently have loan here and it's not a bad place, the staff is friendly and professional and…read morehave always treated me with respect. But it's a cash only business which seems a little odd, but also I live 11 miles away and to have to withdraw cash & come here in person. It's a bit of hassle but simply because they do not offer a pay by card option or pay over the phone option. I get that it's a small business but everyone is using card now. And today of all days I go by to make my payment because there's literally no answer on the phone and there's a note on the door, like a hand written note, that states the power is out so they won't be open! Truly the most frustrating thing is that I'm pretty sure they have our numbers in a filing cabinet somewhere and couldn't even call to let us know. I'm willing to change my rating to a 5 star if anything changes!

Always friendly and willing to help anyone. It is cash and cash app for payments as far as I know…read more Easy process to get a loan.