First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

RE: Claim Number: 0024332561…read more I am requesting MEDIATION because my roof replacement claim was denied by USAA on April 14, 2026. On February 21, 2026, I submitted a USAA Property Claim for roof replacement and stained ceiling tiles in garage and hallway from leaking roof. All requested documents were submitted to include pictures and receipts for removal of tree limb that fell on the roof on April 15, 2020, and pictures of water-stained ceiling, however, my claim was denied for roof replacement but approved for water-stained ceiling repair in garage and hallway, which was caused by a leaking roof. When I requested a reason why the roof replacement was denied, I was not given a CLEAR, CONCISE, or DIRECT answer other than the following, "yes there were several ridges," and nothing more. When I requested a copy of the "roof inspection report" from the USAA inspector, I was denied and told the following, "The report is considered proprietary information for USAA." I have faithfully been paying my premiums monthly for Auto & Property and has not missed a payment over the past 40 years, however, USAA has a problem honoring claims filed by veterans, especially 100% service-connected disable veterans. The roof is 15 years old and leaks, however, USAA does not want to honor the policy I have been paying for since purchasing the home in 2017. *VETERANS AND VETERAN FAMILIES BE WARE! USAA IS A CORRUPT COMPANY THAT MARKETS TO VETERANS, HOWEVER, THEIR ACTIONS HAVE PROVEN THAT THEY ARE DISHONEST, DECEIPTFUL, AND CORRUPT! THEY WANT YOUR BUSINESS AND MONEY BUT DOES NOT WANT TO PAY LEGITIMATE CLAIMS.* *PLEASE conduct your research before selecting USAA as your Auto or Property insurance company! They are not who the claim to be and DO NOT CARE ABOUT VETERANS as they profess! All they want is your business and your money, however, when you file a legitimate claim, they either deny you outright or avoid paying you what your claim is worth! There are many other companies that offer a better product for less money and will treat you the way you deserve to be treated as VETERANS!

My agent Mr. Minnick was amazing from start to finish. He made sure I understood what my policy…read moreintels and did I have any questions. He also did a follow call to make sure everything was okay and if I received my insurance documents and cards. This is the type of customer service we need nowadays. If you are looking for a quote for your car, home, and apartment. Please look up Coach B and tell them Summer sent you.

From the owner: At Insurance Solutions With Coach B, we provide affordable insurance solutions with custom…read moreinsurance plans designed to simplify your coverage needs. We believe our customers should focus on enjoying their families, pursuing their passions, and building their businesses and futures, rather than worrying about their insurance. That's OUR job!

Had amazing service and consultation with Erin!…read more BPI provided excellence in educating me and helping me find the best insurance premium rates available. My area had a tough time finding home insurance due to high claim rates, but BPI was not only able to find a policy when others could not, but with more coverage and less of a premium. Erin was responsive, and a pleasure to work with.

From the owner: San Antonio, TX : Our goal is to make sure you are properly insured, so when the worst-case…read morescenario occurs you don't have to worry.

I connected with Chuck after losing my driver's license. It magically reappeared in my mailbox with…read morea note. He had found it in a parking lot and went out of his way to drive it to my house. My thinking is that if this is the level of commitment he demonstrates to a stranger and on his own initiative, he has the strength of character and trustworthiness to be an agent I would be happy to trust for my insurance needs. Thank you Chuck!

Just want to give Elysa a shout out! We couldn't be happier with her knowledge, her patience, how…read morekind she is, and handled us with care to find what would be in our best interest. We have been customers for sometime now and she has been so pleasant to work with. She explained everything in detail for us. She went above and beyond our expectations. Many blessings to you Elysa. Your kindness will be paid forward to you. SF is very lucky to have you!

I have three policies through the Agency. It is always a pleasure dealing with the staff. They are…read moreprofessional and helpful. Always return my calls with the information requested. Treated with courtesy and respect at all times.

After 25+ years of doing business with our previous insurance company, they sent us a homeowner's…read morerenewal that was almost triple what we had been paying- even though I had never had a homeowner's claim. I was referred to Shannon Miller by a friend and we have been very pleased with them. Dylan did a great job of transitioning all of our insurance policies and is extremely responsive anytime we need anything. Not only has the service been great, they were a able to save us $$ on our Homeowner's and Auto policies. Would recommend :-)

Was a bit surprised what these guys could do on my home and car insurance. I did not realize they…read morehad access to larger name insurance companies. LIke getting insurance from big name with personal service. I still have my business insurance with a very large commercial firm here in San Antonio . . might give them a shot at that down the road. Give these guys a shot to earn your business. Call and ask for Drake. I can only recommend them for auto, home and life . . maybe down the road some other services.

From the owner: At Texas United Insurance Services, our mission is protecting what's important to you with…read moretop-quality insurance policies. Since 2006, we've been catering to our clients' unique needs. We are a family-owned insurance agency committed to personal service. Our friendly, experienced agents will take the time to ensure you fully understand the coverage of your policy. We're proud to represent some of the most respected insurance carriers in the industry and rated by A.M. Best, including Progressive, Travelers, Hartford, and others. Get the peace of mind you're covered for any situation with top-notch protection. Contact us today for a free quote.

I can't think of a situation where an insurance agent should get 5 stars- except for this one. Luis…read moreLeal has been my insurance agent since before he opened his own agency. His commitment to customer service made it any easy decision to follow him. I'm continually impressed with the detailed personal service I get here. I hate dealing with insurance because it seems like every one is trying to screw you over, but with this agency I trust that my needs are put first. I have auto and renters insurance with LIS and its so easy and hassle free. Luis Leal is so good, he even got my dad, a very loyal long time USAA customer, to switch to him because he found him better rates, better coverage and he made the transition easy. I definitely recommend contacting Leal Insurance Services if you are shopping around.

I recently moved my insurance to Leal Insurance Services from a private carrier - and couldn't be…read morehappier! The process was so smooth and Luis was there to answer all of my questions along the way. Luis is an independent agent and I feel like he works for ME, not the insurance company! He helped me increase my coverage, protect my family, and save money on my home and auto. Thanks, Luis!